OHbaby! Forums : i’m talking to Manila! https://www.ohbaby.co.nz/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Thu, 30 Apr 2026 11:42:06 +0000 Sun, 10 Aug 2008 21:57:56 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.05 360 https://www.ohbaby.co.nz/forum/RSS_post_feed.asp?TID=19946 <![CDATA[OHbaby! Forums]]> https://www.ohbaby.co.nz/forum/forum_images/web_wiz_forums.png https://www.ohbaby.co.nz/forum/ <![CDATA[i’m talking to Manila! : Yip I say outsourceing does suck...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464643&title=im-talking-to-manila#464643 Author: blondie
Subject: 19946
Posted: 10 August 2008 at 9:57pm

Yip I say outsourceing does suck big time as when 018 goes overseas there goes my job.

Funny I am interested to see our long it will last over there

]]> Sun, 10 Aug 2008 21:57:56 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464643&title=im-talking-to-manila#464643 <![CDATA[i’m talking to Manila! : Thats cool, it is also really...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464440&title=im-talking-to-manila#464440 Author: mummy_becks
Subject: 19946
Posted: 10 August 2008 at 7:01pm

Thats cool, it is also really strange if you ring from say Palmy you would think you would go through to Welly - nope you go to AK or CHCH really strange.

]]> Sun, 10 Aug 2008 19:01:44 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464440&title=im-talking-to-manila#464440 <![CDATA[i’m talking to Manila! : I&#039;m sorry, I should have...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464438&title=im-talking-to-manila#464438 Author: HippyMama
Subject: 19946
Posted: 10 August 2008 at 6:56pm

I'm sorry, I should have clarified - I meant that once the call is routed to the correct emergency service then it is answered in one of the three 'main' centres.

It still stands true though, that the calls are still answered in general *in* NZ - and thanks for the additional info Becks. ]]> Sun, 10 Aug 2008 18:56:25 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464438&title=im-talking-to-manila#464438 <![CDATA[i’m talking to Manila! : The outsourcing sucks! I&#039;m...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464421&title=im-talking-to-manila#464421 Author: Paws
Subject: 19946
Posted: 10 August 2008 at 6:23pm

The outsourcing sucks! I'm half waiting for the day they outsource us...after all us night workers do get paid a bundle and when a company needs to cut costs.]]> Sun, 10 Aug 2008 18:23:19 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464421&title=im-talking-to-manila#464421 <![CDATA[i’m talking to Manila! : They are answered by Sitel workers,...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464416&title=im-talking-to-manila#464416 Author: mummy_becks
Subject: 19946
Posted: 10 August 2008 at 6:20pm

They are answered by Sitel workers, who have also had the 018 calls shifted to Manila, so if you complain about the fact that the people don't know where you are talking about it will mean more NZ people will get their jobs back (it is close to home for me being an ex Sitel worker a number of my friends have lost their jobs  to outsourcing)

]]> Sun, 10 Aug 2008 18:20:41 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464416&title=im-talking-to-manila#464416 <![CDATA[i’m talking to Manila! : mummy_becks wrote: Pearls...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464411&title=im-talking-to-manila#464411 Author: Paws
Subject: 19946
Posted: 10 August 2008 at 6:17pm

Originally posted by mummy_becks mummy_becks wrote:

Originally posted by Pearls Pearls wrote:

All 111 calls are either answered in Christchurch, Wellington, or Auckland.


Sorry not right, 111's are answered in Palmerston North (and a few in Chch) and then once you say what you want Police, Ambulance or Fire they are then transfered to the correct emergency service dependant to were you live.


I had a little 111 training done for "just incase" when I worked at the call centre in Palmy.



Yeah that's right....they used to be handled by a division of telecom wasn't it? Something like that anyway, years back that is....one of the ladies who applied for comms same time as me worked for that division. ]]> Sun, 10 Aug 2008 18:17:12 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464411&title=im-talking-to-manila#464411 <![CDATA[i’m talking to Manila! : Pearls wrote:All 111 calls...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464385&title=im-talking-to-manila#464385 Author: mummy_becks
Subject: 19946
Posted: 10 August 2008 at 5:49pm

Originally posted by Pearls Pearls wrote:

All 111 calls are either answered in Christchurch, Wellington, or Auckland.

Sorry not right, 111's are answered in Palmerston North (and a few in Chch) and then once you say what you want Police, Ambulance or Fire they are then transfered to the correct emergency service dependant to were you live.

I had a little 111 training done for "just incase" when I worked at the call centre in Palmy.

]]> Sun, 10 Aug 2008 17:49:36 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464385&title=im-talking-to-manila#464385 <![CDATA[i’m talking to Manila! : The 111 call was *not* answered...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464365&title=im-talking-to-manila#464365 Author: HippyMama
Subject: 19946
Posted: 10 August 2008 at 5:06pm

The 111 call was *not* answered in Manila, he must have misheard, or is trying to stir the pot? All 111 calls are either answered in Christchurch, Wellington, or Auckland - same thing for *555.]]> Sun, 10 Aug 2008 17:06:29 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464365&title=im-talking-to-manila#464365 <![CDATA[i’m talking to Manila! : Make sure you complain to Telecom...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464183&title=im-talking-to-manila#464183 Author: jaz
Subject: 19946
Posted: 10 August 2008 at 11:04am

Make sure you complain to Telecom if you are not happy with the service. They are trialling outsourcing some of their call centres to the Philippines and if all goes well they will close down all their NZ operations and move the whole lot there. If they get complaints/bad feedback they will keep things in NZ. ]]> Sun, 10 Aug 2008 11:04:46 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=464183&title=im-talking-to-manila#464183 <![CDATA[i’m talking to Manila! : Manila you have got to be kidding...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463975&title=im-talking-to-manila#463975 Author: Kels
Subject: 19946
Posted: 09 August 2008 at 8:48pm

Manila you have got to be kidding me

]]> Sat, 09 Aug 2008 20:48:23 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463975&title=im-talking-to-manila#463975 <![CDATA[i’m talking to Manila! : That call to 111 would have to...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463972&title=im-talking-to-manila#463972 Author: mummy_becks
Subject: 19946
Posted: 09 August 2008 at 8:45pm

That call to 111 would have to be a freak accident. I know 111's are answered in Palmy ( I used to sit under the 111 bell, it is damn noisy sometimes).

]]> Sat, 09 Aug 2008 20:45:20 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463972&title=im-talking-to-manila#463972 <![CDATA[i’m talking to Manila! : their english was good but not...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463947&title=im-talking-to-manila#463947 Author: Bizzy
Subject: 19946
Posted: 09 August 2008 at 8:22pm

their english was good but not their understanding of it!!! ]]> Sat, 09 Aug 2008 20:22:01 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463947&title=im-talking-to-manila#463947 <![CDATA[i’m talking to Manila! : In today&#039;s Herald 111 call...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463941&title=im-talking-to-manila#463941 Author: ItchyFeet
Subject: 19946
Posted: 09 August 2008 at 8:14pm

In today's Herald 111 call to Manila]]> Sat, 09 Aug 2008 20:14:51 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463941&title=im-talking-to-manila#463941 <![CDATA[i’m talking to Manila! : Yea me too, I&#039;m not racist...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463937&title=im-talking-to-manila#463937 Author: busymum
Subject: 19946
Posted: 09 August 2008 at 8:10pm

Yea me too, I'm not racist but the language barrier is hard.]]> Sat, 09 Aug 2008 20:10:01 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463937&title=im-talking-to-manila#463937 <![CDATA[i’m talking to Manila! : We have been having heaps of problems...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463911&title=im-talking-to-manila#463911 Author: kasbee
Subject: 19946
Posted: 09 August 2008 at 7:38pm

We have been having heaps of problems with our laptop and when we ring HP it goes throu to Indonesia and then they tell us to send the laptop to Hamilton to get fixed .
It really pisses me off, and frustrates me cause its so hard to understand them.]]> Sat, 09 Aug 2008 19:38:43 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463911&title=im-talking-to-manila#463911 <![CDATA[i’m talking to Manila! : Once you are on that &#039;calling...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463902&title=im-talking-to-manila#463902 Author: MissCandice
Subject: 19946
Posted: 09 August 2008 at 7:12pm

Once you are on that 'calling list' you cant get off it. Also after a year of someones phone number being disconnected, it gets recycled, so a high chance that the last person who owned your number was on 'that' list.

Telecom is working on moving its whole entire contact centre over there as its WAYYY cheaper.

Thank god Telstraclear is staying in NZ otherwise i wouldnt have a job

Edited by KylahsMum]]> Sat, 09 Aug 2008 19:12:26 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463902&title=im-talking-to-manila#463902 <![CDATA[i’m talking to Manila! : Manila makes a change - most of...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463896&title=im-talking-to-manila#463896 Author: jaycee
Subject: 19946
Posted: 09 August 2008 at 7:02pm

Manila makes a change - most of the call centres I seem to call are in India, even though they pretent not to be and all have western names.

Has anyone else had LOTS of calls from "It's your next holiday"? They always seem to call at THE MOST anoying time. I got so fed up with them calling me every day that I finally yelled that no I wasn't interested and stop calling me!! .
It is tempting to vote for Peter Dunn simply because he is proposing to introduce legislation where you can 'opt out' of being on calling lists - kind of like they have with email stuff]]> Sat, 09 Aug 2008 19:02:31 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463896&title=im-talking-to-manila#463896 <![CDATA[i’m talking to Manila! : Its cheaper for call centres to...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463864&title=im-talking-to-manila#463864 Author: flakesitchyfeet
Subject: 19946
Posted: 09 August 2008 at 6:33pm

Its cheaper for call centres to outsource overseas when they operate 24/7 rather then have people here work night shift apparently. India is a common one to, they try and train the staff to speak with 'kiwi' accents.
]]> Sat, 09 Aug 2008 18:33:36 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463864&title=im-talking-to-manila#463864 <![CDATA[i’m talking to Manila! : haha DF ended up talking to someone...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463837&title=im-talking-to-manila#463837 Author: caitlynsmygirl
Subject: 19946
Posted: 09 August 2008 at 5:58pm

haha DF ended up talking to someone in Manila, some guy when DF was also having phone trouble ,and by the end of the conversation the guy was inviting him to come and visit him in Manila .... ]]> Sat, 09 Aug 2008 17:58:13 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463837&title=im-talking-to-manila#463837 <![CDATA[i’m talking to Manila! : And did you find it really hard...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463782&title=im-talking-to-manila#463782 Author: mummy_becks
Subject: 19946
Posted: 09 August 2008 at 5:14pm

And did you find it really hard to get through to them what your problem is??

]]> Sat, 09 Aug 2008 17:14:02 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463782&title=im-talking-to-manila#463782 <![CDATA[i’m talking to Manila! : i&#039;m having email trouble...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463541&title=im-talking-to-manila#463541 Author: Bizzy
Subject: 19946
Posted: 09 August 2008 at 10:20am

i'm having email trouble so ring telecom broadband and find myself talking to a lady in Manila!!! OMG!!!!

wonder what pittance they are getting paid? ]]> Sat, 09 Aug 2008 10:20:19 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946&PID=463541&title=im-talking-to-manila#463541