OHbaby! Forums : Outstanding customer service - ASB! https://www.ohbaby.co.nz/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 07 Apr 2026 16:42:28 +0000 Thu, 23 Jul 2009 16:05:53 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.05 360 https://www.ohbaby.co.nz/forum/RSS_post_feed.asp?TID=27608 <![CDATA[OHbaby! Forums]]> https://www.ohbaby.co.nz/forum/forum_images/web_wiz_forums.png https://www.ohbaby.co.nz/forum/ <![CDATA[Outstanding customer service - ASB! : I am with ASB too and they are...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729687&title=outstanding-customer-service-asb#729687 Author: HeyJude
Subject: 27608
Posted: 23 July 2009 at 4:05pm

I am with ASB too and they are pretty good but there is one thing that bugs me about them.

Up at Albany Westfield all the banks have playpens except ASB. Westpac even has a glass-walled playroom for tots.

When I complained to them about how hard it is to stand in line with a 2 year old 'bolter' they pointed out that they do have computers with games on them for kids. But IMHO if a kid is old enough to play a computer game, they are old enough to wait quietly. Grrr.]]> Thu, 23 Jul 2009 16:05:53 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729687&title=outstanding-customer-service-asb#729687 <![CDATA[Outstanding customer service - ASB! : Have you seen this in the news...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729673&title=outstanding-customer-service-asb#729673 Author: GuestGuest
Subject: 27608
Posted: 23 July 2009 at 3:47pm

Have you seen this in the news today about Westpac? Good on him for asking for his money in $20 notes

Ex-Westpac customer]]> Thu, 23 Jul 2009 15:47:16 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729673&title=outstanding-customer-service-asb#729673 <![CDATA[Outstanding customer service - ASB! : ASB to used to be really good...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729231&title=outstanding-customer-service-asb#729231 Author: kiwigal
Subject: 27608
Posted: 22 July 2009 at 10:53pm

ASB to used to be really good but they now don't look after their customers  so we have now moved some of our accounts to kiwibank.

]]> Wed, 22 Jul 2009 22:53:00 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729231&title=outstanding-customer-service-asb#729231 <![CDATA[Outstanding customer service - ASB! : We just took 1.1 million dollars...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729194&title=outstanding-customer-service-asb#729194 Author: Lulu
Subject: 27608
Posted: 22 July 2009 at 10:07pm

We just took 1.1 million dollars of business away from ASB as after being customers for 12 + years they provided us with the worst customer service I have ever encountered, bordering on corupt actually... we were treated worse than when I was a first time home buyer with next to no equity. Funny how you work hard to build up your equity over many years and nurture your relationship with your bank, but in the end its worth nothing, they are keener to get new customers than to look after current ones. Still, we did have some good times... lol!]]> Wed, 22 Jul 2009 22:07:54 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=729194&title=outstanding-customer-service-asb#729194 <![CDATA[Outstanding customer service - ASB! : Another happy ASB customer here!!!!!...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728995&title=outstanding-customer-service-asb#728995 Author: ellen
Subject: 27608
Posted: 22 July 2009 at 7:25pm

Another happy ASB customer here!!!!!]]> Wed, 22 Jul 2009 19:25:22 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728995&title=outstanding-customer-service-asb#728995 <![CDATA[Outstanding customer service - ASB! : Yep I am an ASB fan - been with...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728529&title=outstanding-customer-service-asb#728529 Author: xLUCKYx
Subject: 27608
Posted: 22 July 2009 at 11:50am

Yep I am an ASB fan - been with them since opened my first account in primary school :)]]> Wed, 22 Jul 2009 11:50:21 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728529&title=outstanding-customer-service-asb#728529 <![CDATA[Outstanding customer service - ASB! : We too are with ASB and they rock!...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728251&title=outstanding-customer-service-asb#728251 Author: peachy
Subject: 27608
Posted: 21 July 2009 at 9:59pm

We too are with ASB and they rock! Our account manager rings every 2nd month just to check everything is tracking nicely and she rings me every year on my birthday!! Hows that for personal service!

If I need anything done with our accounts or mortgages I just drop her an email and she reacts immediately.

I cannot fault her or ASB on anything at all!

Our business accounts are with BNZ, one word.....hopeless!!]]> Tue, 21 Jul 2009 21:59:35 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728251&title=outstanding-customer-service-asb#728251 <![CDATA[Outstanding customer service - ASB! : Yep we love them too. DH and I...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728201&title=outstanding-customer-service-asb#728201 Author: WestiesGirl
Subject: 27608
Posted: 21 July 2009 at 9:13pm

Yep we love them too. DH and I have all our NZ accounts with them and they are great. Havent had any issues with them at all ]]> Tue, 21 Jul 2009 21:13:32 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728201&title=outstanding-customer-service-asb#728201 <![CDATA[Outstanding customer service - ASB! : DH and I are with ASB, and they...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728133&title=outstanding-customer-service-asb#728133 Author: Shezamumof3
Subject: 27608
Posted: 21 July 2009 at 8:21pm

DH and I are with ASB, and they are great ]]> Tue, 21 Jul 2009 20:21:12 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728133&title=outstanding-customer-service-asb#728133 <![CDATA[Outstanding customer service - ASB! : We love ASB too....they have been...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728125&title=outstanding-customer-service-asb#728125 Author: MummyFreckle
Subject: 27608
Posted: 21 July 2009 at 8:11pm

We love ASB too....they have been fantastic over many years of banking with them. When we were living in the UK, they were awesome too, whenever we called the NZ call centre to sort stuff out they would go well and truly above and beyond to help!!

 

]]> Tue, 21 Jul 2009 20:11:54 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728125&title=outstanding-customer-service-asb#728125 <![CDATA[Outstanding customer service - ASB! : I have had my ASB account since...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728088&title=outstanding-customer-service-asb#728088 Author: pepsi
Subject: 27608
Posted: 21 July 2009 at 7:30pm

I have had my ASB account since I was 5 years old, and have never had anything but excellent service from them (also worked there for a while back in the 90's) hehe..Their internet banking is also the best!]]> Tue, 21 Jul 2009 19:30:54 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728088&title=outstanding-customer-service-asb#728088 <![CDATA[Outstanding customer service - ASB! : I had an account with ANZ as a...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728058&title=outstanding-customer-service-asb#728058 Author: my4beauties
Subject: 27608
Posted: 21 July 2009 at 7:00pm

I had an account with ANZ as a child, but Dh was with ASB, so I changed over when we got married.  They do have SUPER customer service, can't fault them for that!  They are really good to deal with.  However, if we ever get a mortgage again, I think we'd go with kiwibank just because they do seem cheaper.]]> Tue, 21 Jul 2009 19:00:39 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=728058&title=outstanding-customer-service-asb#728058 <![CDATA[Outstanding customer service - ASB! : I agree, I&#039;ve been with ASB...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727816&title=outstanding-customer-service-asb#727816 Author: busyissy
Subject: 27608
Posted: 21 July 2009 at 1:44pm

I agree, I've been with ASB since the bought out post bank and they have always been fantastic. ]]> Tue, 21 Jul 2009 13:44:50 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727816&title=outstanding-customer-service-asb#727816 <![CDATA[Outstanding customer service - ASB! : ASB have always been awesome for...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727797&title=outstanding-customer-service-asb#727797 Author: Bobbie
Subject: 27608
Posted: 21 July 2009 at 1:36pm

ASB have always been awesome for us ]]> Tue, 21 Jul 2009 13:36:08 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727797&title=outstanding-customer-service-asb#727797 <![CDATA[Outstanding customer service - ASB! : We&#039;ve only had super excellent...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727773&title=outstanding-customer-service-asb#727773 Author: baalamb
Subject: 27608
Posted: 21 July 2009 at 1:07pm

We've only had super excellent service from ASB. They're great!]]> Tue, 21 Jul 2009 13:07:00 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727773&title=outstanding-customer-service-asb#727773 <![CDATA[Outstanding customer service - ASB! : Yep we get really good service...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727743&title=outstanding-customer-service-asb#727743 Author: EmDee
Subject: 27608
Posted: 21 July 2009 at 12:44pm

Yep we get really good service with ASB. We did change our mortgage over to Kiwibank at the start of the year, but only because it was cheaper.]]> Tue, 21 Jul 2009 12:44:01 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727743&title=outstanding-customer-service-asb#727743 <![CDATA[Outstanding customer service - ASB! : ASB have been great with us. Our...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727726&title=outstanding-customer-service-asb#727726 Author: GuestGuest
Subject: 27608
Posted: 21 July 2009 at 12:29pm

ASB have been great with us. Our account manager is fantastic and we have never had any problems. I used to be with Westpac and didn't get the same level of service.]]> Tue, 21 Jul 2009 12:29:22 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727726&title=outstanding-customer-service-asb#727726 <![CDATA[Outstanding customer service - ASB! : Dh is with ASB and has been for...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727723&title=outstanding-customer-service-asb#727723 Author: caliandjack
Subject: 27608
Posted: 21 July 2009 at 12:27pm

Dh is with ASB and has been for ages.
We'd change to them for our mortgage currently its with Westpac and they're pretty hopeless, but we get good discounts as DH gets the govt employee disc
I had my very first bank account with ASB]]> Tue, 21 Jul 2009 12:27:27 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727723&title=outstanding-customer-service-asb#727723 <![CDATA[Outstanding customer service - ASB! : lol guess what! we are with ANZ...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727720&title=outstanding-customer-service-asb#727720 Author: Tastic
Subject: 27608
Posted: 21 July 2009 at 12:24pm

lol guess what!
we are with ANZ but have an appointment with asb next week lol made that this morning before you posted this message to

Edited by Tastic]]> Tue, 21 Jul 2009 12:24:43 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727720&title=outstanding-customer-service-asb#727720 <![CDATA[Outstanding customer service - ASB! : Wow, I have always heard great...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727703&title=outstanding-customer-service-asb#727703 Author: clover
Subject: 27608
Posted: 21 July 2009 at 12:04pm

Wow, I have always heard great things about ASB, if I were to change banks I think I would go to them.]]> Tue, 21 Jul 2009 12:04:19 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727703&title=outstanding-customer-service-asb#727703 <![CDATA[Outstanding customer service - ASB! : We are always quick to bag a company...]]> https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727702&title=outstanding-customer-service-asb#727702 Author: peanut butter
Subject: 27608
Posted: 21 July 2009 at 12:02pm

We are always quick to bag a company for poor service so I thought it was time to congratulate one for excellent service

We are currently with ANZ but I have been getting frustrated with their internet banking so rang up ASB as I have personal accounts there. Well, I talked to a human....in NZ.....who transferred me to Queenstown and I didnt have to explain myself again to that person....who then said I could probably do it all over the phone. They even had all of DHs details right there (ok...that is freaky as he hasnt had an account with them since school days and they had us linked)

Today they rang me up to confirm that they can do it all over the phone to save me coming over and it was just so simple!!!!

so go ASB!!!! Now if only we could change our mortgage over...they are happy to look at that too.

]]> Tue, 21 Jul 2009 12:02:34 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=27608&PID=727702&title=outstanding-customer-service-asb#727702