https://www.ohbaby.co.nz/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 06 Apr 2026 22:28:10 +0000 Fri, 15 Jan 2010 15:38:52 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.05 360 https://www.ohbaby.co.nz/forum/RSS_post_feed.asp?TID=30972 https://www.ohbaby.co.nz/forum/forum_images/web_wiz_forums.png https://www.ohbaby.co.nz/forum/ https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897789&title=can-they-do-this#897789 Author: jazzy
Subject: 30972
Posted: 15 January 2010 at 3:38pm

Good on you, I hate it when we have things that we are used to & then they are stopped for what ever reason....our water was off for nearly 4hrs yesterday thanks to workmen cutting the pipe, & as usual that when you want it the most ]]> Fri, 15 Jan 2010 15:38:52 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897789&title=can-they-do-this#897789 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897783&title=can-they-do-this#897783 Author: fattartsrock
Subject: 30972
Posted: 15 January 2010 at 3:36pm

Phew!!!]]> Fri, 15 Jan 2010 15:36:13 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897783&title=can-they-do-this#897783 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897771&title=can-they-do-this#897771 Author: Tastic
Subject: 30972
Posted: 15 January 2010 at 3:28pm

I got it sorted!
I finally got ahold of them and asked why they disconnected us with no warning!
she said yes there was no letter or anything issued so reconnected us free! and we set up a payment plan for the existing bill (there was an error in our bank account to which the telecom bill didn't get paid last week) but otherwise payments were fine!
just got her to put a toll bar on our account and remove the callerID and callwaiting

Jazzy - I tried to ring them too but couldn't get though, will keep trying]]> Fri, 15 Jan 2010 15:28:47 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897771&title=can-they-do-this#897771 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897760&title=can-they-do-this#897760 Author: jazzy
Subject: 30972
Posted: 15 January 2010 at 3:23pm

Tastic wrote: last letter we got from them was dated the 23rd December and was about our broadband account which they overcharged us!

If you can get to a ph & ring them ask them if they will credit back the over-billing for BB, now, it may help.

We got a letter saying our broadband had been overcharged also & they would credit it back in Feb, don't know why we have to wait that long, but they have doubled our GB so that's an extra 40GB but still annoying about there billing.

I pay fortnightly amounts on our bills it makes it easier & they see a regular payment coming & it is usually in credit by a few $$, I hate stressing about bills.

]]> Fri, 15 Jan 2010 15:23:08 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897760&title=can-they-do-this#897760 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897718&title=can-they-do-this#897718 Author: Kazzle
Subject: 30972
Posted: 15 January 2010 at 2:46pm

its strange they have disconnected the phone but not broadband.

and telecom dont normally disconnect unless you have not paid for a couple of months]]> Fri, 15 Jan 2010 14:46:06 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897718&title=can-they-do-this#897718 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897688&title=can-they-do-this#897688 Author: fattartsrock
Subject: 30972
Posted: 15 January 2010 at 2:29pm

Sometimes they don't send a letter, but do an automated phonecall thing, - with an automated voice - so maybe they rung you when you weren't home.

Bummer!]]> Fri, 15 Jan 2010 14:29:39 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897688&title=can-they-do-this#897688 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897683&title=can-they-do-this#897683 Author: MorgansMum
Subject: 30972
Posted: 15 January 2010 at 2:24pm

Tastic wrote: Ive just realised that telecom have disconnected our phone line. We have had no letter, email nothing not a flippen word! and the thing is I can't even bloody ring them! I can only ring 111 and that's it!! ARGH! you think they would ring or send something like a reminder letter about your account but we have received NOTHING! the last letter we got from them was dated the 23rd December and was about our broadband account which they overcharged us!

This exact same thing happened to us last week!!! man I was wild I thought I had payed the bill but must of got side tracked at the post shop and forgotton Anyway at 4.50 last tuesday afternoon they friggin disconnected it. So i had to race down and pay it then ring through the receipt number and they bloody charged us for a reconnection.

The thing that sucks the most is they are a PHONE company surely its in there interest to do reminders like other companys do!!!!

Edited by MorgansMum]]> Fri, 15 Jan 2010 14:24:57 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897683&title=can-they-do-this#897683 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897631&title=can-they-do-this#897631 Author: Caro07
Subject: 30972
Posted: 15 January 2010 at 1:41pm

Sounds like they have made an error - can you go to your neighbour's to phone them? I had to do this when we moved and they didn't connect the phone when they said they would. Is the bill paid in full? Don't know if they have small print covering things like that.

From a legal perspective I don't know if they can do it or not, but from a courteous and professional perspective it is pretty off as you have no indication or warning it was going to happen. From what you've said my guess is they have made a mistake

Hope you get it sorted soon ]]> Fri, 15 Jan 2010 13:41:37 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897631&title=can-they-do-this#897631 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897621&title=can-they-do-this#897621 Author: Tastic
Subject: 30972
Posted: 15 January 2010 at 1:35pm

Ive just realised that telecom have disconnected our phone line.
We have had no letter, email nothing
not a flippen word!
and the thing is I can't even bloody ring them! I can only ring 111 and that's it!! ARGH!

you think they would ring or send something like a reminder letter about your account but we have received NOTHING! the last letter we got from them was dated the 23rd December and was about our broadband account which they overcharged us!
]]> Fri, 15 Jan 2010 13:35:37 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=30972&PID=897621&title=can-they-do-this#897621