https://www.ohbaby.co.nz/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 05 May 2026 06:35:40 +0000 Tue, 28 Jan 2014 17:29:55 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.05 360 https://www.ohbaby.co.nz/forum/RSS_post_feed.asp?TID=43847 https://www.ohbaby.co.nz/forum/forum_images/web_wiz_forums.png https://www.ohbaby.co.nz/forum/ https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=43847&PID=5859875&title=babyfactory-duplicity#5859875 Author: avidkeo
Subject: 43847
Posted: 28 January 2014 at 5:29pm

I'm sorry you had this situation, but Baby Factory were well within their rights to give you just store credit for what is called a "Change of Mind" refund (which means the goods were not defective or damaged in anyway).

More information from Consumer Affairs: http://www.consumeraffairs.govt.nz/for-consumers/shopping/change-of-mind-refund

And Babyfactory are clear about their refund policy
http://www.babyfactory.co.nz/customer-care/delivery-and-returns/

quote: "Should you change your mind we will happily provide an exchange or credit voucher"

It is nice of them to give you a full refund after you incorrectly stated they were illegal.
]]> Tue, 28 Jan 2014 17:29:55 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=43847&PID=5859875&title=babyfactory-duplicity#5859875 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=43847&PID=5859800&title=babyfactory-duplicity#5859800 Author: MarkBerghan137604
Subject: 43847
Posted: 27 January 2014 at 7:26pm

Have spent a lot of money at the Baby Factory last couple of years. Today went to return an item bought last week, unused, packaging not opened (as a change mat but too big for the cot). Was told by counter staff "No refund available, only a gift card or purchase another item". I disputed this strongly, and that I was entitled to a refund. I was told very clearly by two different staff "This is company policy". So I quoted Consumer Guarantees Act to them, explained their company policy is in fact illegal, and all of a sudden the "policy" changed and I got a full refund.

Totally underhand company policy intended to dupe the uninformed. Never buy from them again; and if they ever try this on you, make sure you tell them outright their policy is illegal.]]> Mon, 27 Jan 2014 19:26:51 +0000 https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=43847&PID=5859800&title=babyfactory-duplicity#5859800