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Peace 
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Joined: 01 January 1900 Points: 1431 |
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 Topic: TreasuresPosted: 29 August 2006 at 11:22am |
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A wonderful friend gave us nappes as a baby present, now I've opened them and I've found some nappies with the grip tags open and stuck to the inside of the nappy, I never use treasures so I have no idea, is this how the packets normally are?
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Roksana
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Posted: 29 August 2006 at 11:58am |
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nop!!
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mum2emj
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Posted: 29 August 2006 at 12:00pm |
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i have had HEAPS of bad experiences with them. several packs of nappies we have purchased by that brand have come without the tabs! argh! frustrating. one pack at least half were unusable. but in saying that i dont think its too common, maybe im just unlucky.
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Roksana
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Posted: 29 August 2006 at 12:06pm |
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phone them and complain!! They should send you free packs as replacement!
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Guests
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Posted: 29 August 2006 at 12:22pm |
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yer complain!!!!!!!!
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ellabellame
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Posted: 29 August 2006 at 12:30pm |
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yes, always complain, free stuff is great
 you may have to send them a sample ofthe defect nappies, i did once, but then they'll send you a replacement pack.
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Peace
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Posted: 29 August 2006 at 12:48pm |
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I've saved 4 and used 3
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ellabellame
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Posted: 29 August 2006 at 12:49pm |
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that's fine, just give them a call and they'll probably give you address where you can send a sample.
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mummy_becks
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Posted: 29 August 2006 at 1:14pm |
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On the side of the packet is the freepost address to send them too. You just have to write down whats wrong - even thou they can see and where they came from - you'll have to ask your friend that. They usually send you a letter thanking you for bring it to their attention and then courier relacement bags to you in the next 5 working days.
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jack_&_charli
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Posted: 29 August 2006 at 3:03pm |
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i had that with a few packets of huggies. sent them a couple back and i got about 3 free packets sent to me
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emeldee
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Posted: 29 August 2006 at 6:11pm |
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I've had a couple of bad packets of Treasures, however overall they seem to stop nappy rash more than the other brands. I've always phoned the 0800 number on the side of the pack to complain when something is wrong, and even if you have used half a pack, they'll courier out a new pack once you have sent the faulty ones back (freepost).
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Maya
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Posted: 29 August 2006 at 7:53pm |
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Yep, I complained too and got freebies. Treasures made me send in two nappies from the pack, but when I had a bad run with the grip tabs coming off Huggies they didn't even ask me to send a sample, just sent some replacements.
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Peace
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Posted: 30 August 2006 at 11:10am |
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Hi there girls, thanks for your words of wisdom, I rang them up and told the lady about the nappies, she was quite skeptical! "Well it shouldn't be a problem unless it effects the performance of the nappy". No worries though, I'm going to send a couple in with the packaging and hopefully get a replacement.
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Carmel
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Posted: 30 August 2006 at 11:25am |
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Hi peace, Sorry if that was the pack I gave you
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Tastic
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Posted: 30 August 2006 at 11:50am |
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LOL Peace, I just had to ring them aswell... a couple of my nappies havent even got tabs on one side LOL
The Lady I got was so rude and tryed to say everything in one breath! Maybe we will both get a replacement packet - well I bloody hope so nappies arent cheap GRRR |
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Peace
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Posted: 30 August 2006 at 1:03pm |
 Carmel
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fairsk8
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Posted: 30 August 2006 at 1:46pm |
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Okay Treasures must be having a really bad run at the moment, because I sent some back last week, that didn't have any elastic in the sides. I wondered why Xanda kept wetting his pants, then had a closer look at the nappies, and they had no elastic down one side. Got a letter from Treasures yesterday apologising, and they said replacement nappies will be in post within next 5 working days.
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kasbee
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Posted: 31 August 2006 at 4:07pm |
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I sent a nappy back because i found a wood chip in one they were really good and sent me a replacement bag with a letter explaining how the wood chip got there and how sorry they were. I found them really good to deal with, but i didn't ring i just sent it into them.
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Treasures
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Carmel wrote: