Grrr online shopping
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Category: General Chat
Forum Name: General Chat
Forum Description: For mums, dads, parents-to-be, grandparents, friends -- you name it! And you name the topic you want to chat about!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=12039
Printed Date: 17 May 2026 at 2:30pm
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Topic: Grrr online shopping
Posted By: Mazzy
Subject: Grrr online shopping
Date Posted: 05 November 2007 at 6:59pm
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Blasphemy, I know!
But last night I ordered a back up snuggly blanket for DD because I am terrified of what will happen if we lose hers, plus a couple of different coloured ones for the new baby when it arrives. The only place I've seen these is online or in Auckland, so I thought I'd stock up. Anyway, ordered the things from a website where the final quote/order had $0.00 as postage costs, which is why I went with that website over a couple of others. The order confirmation email said the same thing. Then this evening I get a dispatch notice from the company saying they have sent them off and charged $4.00 postage to my credit card!!! I'm so annoyed!! Can they do this? I've emailed back to say (very diplomatically) that I'm not happy to pay the postage costs when all of their quotes/confirmations said no postage or handling charge, so will see what I get back. But how useless! So annoying! ------------- Mum to two gorgeous girls! |
Replies:
Posted By: cuppatea
Date Posted: 05 November 2007 at 7:03pm
That seems really off to me. I would email the consumer people and find out, I expect they have broken the law. At the very least they should have held the order till they got your permission and not just charged you card. ------------- 
 
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Posted By: Kels
Date Posted: 05 November 2007 at 7:16pm
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I dont hink they had the right to take fund that werent charged at the time of purchase. If it was their oversight or mistake on the billing system too bad its their fault and they should be liable for the cost. I would be asking for a refund of postage or sending the whole lot back return to sender so you dont have to pay for it and getting a full refund. ------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: Kels
Date Posted: 05 November 2007 at 7:17pm
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let us know how you get on luvvy ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: Mazzy
Date Posted: 05 November 2007 at 8:28pm
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Oh good - I haven't come across this before and thought maybe it might be a practice that was ok...but didn't seem right to me! Thanks guys.
I doubt I'll get a reply before tomorrow, but will definitely let you know how it goes! Haven't named the company yet because if it is just a mistake then I'll give them a chance. ------------- Mum to two gorgeous girls! |
Posted By: Kels
Date Posted: 05 November 2007 at 8:35pm
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Goodluck Mazzy ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: KiwiWonder
Date Posted: 05 November 2007 at 9:37pm
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i agree, it's not on. As far as I know, companies have to declare (and get permission for) the total amount before charging the card. ------------- Margo |
Posted By: Mazzy
Date Posted: 06 November 2007 at 9:11am
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Well, I got a reply. And it's complicated, but I'm still a little peeved and sure they shouldn't have charged me the way they did. And I probably won't shop there again.
Apparently they are upgrading their website, so the freight function on their order page isn't working. No note of this on the order page, by the way. The woman who emailed me said they thought they had made it clear by having reference to the upgrade/freight charge on their terms page (which you don't get referred to when completing the order, it's just a link to 'terms' up the top in the general menu) and having a 'freight' button in their main menu. The freight button is one level down - you have to scroll over the 'products' button to get to it. And there is no mention anywhere on the site that I could see about an upgrade. The only other sign is a couple of links on the product pages that say 'soft toy/other product freight' that you have to click on to manually load the freight charge yourself, but no explanation of why/how to do this either. Since I was looking for a specific product through google I went straight to the product page anyway. What annoys me a little is the email I got sent implied that I was in the wrong for missing all of these 'obvious' things, as others had been using them. However, they did say they'd look into how they could improve it. But the kicker was they just asked me to confirm I still wanted the order to go ahead with freight or whether I wanted to cancel the whole thing for a refund. Not great service IMO! And I still reckon that if they knew they had a problem with the order page and I hadn't loaded the freight on myself through their system, then they should have realised there was something wrong and at least notified me of the issue in the confirmation email instead of just charging my credit card the extra money with no notice/checking. I can see it was a mistake, but don't like how they handled it. Anyway, found another website with free freight and cancelled my order with them. What a drama for a bloody soft toy!! ------------- Mum to two gorgeous girls! |
Posted By: Sarah Beth
Date Posted: 06 November 2007 at 11:10am
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I would complain further (perhaps to fair go?) That sounds incredibly dodgy to me and as far as I am concerned they had no right to charge your credit card the additional money. If it were an error they should have contacted you first. ------------- "> 
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Posted By: Bobbie
Date Posted: 06 November 2007 at 12:04pm
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Yeah I agree - If they are upgrading their website and can't get their freight function working then they should disable the online ordering and ask you to place orders via email. This isn't on and is bad service and I'm pretty sure that it's breaching fair trading.
What a drama - good on you for canceling altogether and going elsewhere. -------------  
 
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Posted By: lilfatty
Date Posted: 06 November 2007 at 12:42pm
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Name them ... that usually gets them to "fix" up any upgrade problems ------------- Mummy to Issy (3) and Elias (18 months) I did it .. 41 kgs gone! From flab to fab in under a year  http://www.femininefitness.co.nz/category/blog - LFs weight blog
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Posted By: emmapea
Date Posted: 06 November 2007 at 9:53pm
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Im glad you ended up going elsewhere... companies like this really annoy me!! And the only way they learn is by loosing business. grrr ------------- http://lilypie.com">  
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Posted By: Mazzy
Date Posted: 07 November 2007 at 8:49am
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Oh yeah - it was Tesori, children's furniture shop. Like I said, I was googling for a particular product, had never heard of them before.
Is is just me or are there sooooooo many baby/children's stores online now? ------------- Mum to two gorgeous girls! |