Whose responsibility??
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Category: General Chat
Forum Name: General Chat
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URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=13374
Printed Date: 07 October 2025 at 6:14pm
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Topic: Whose responsibility??
Posted By: Rachael21
Subject: Whose responsibility??
Date Posted: 04 January 2008 at 10:42pm
I sold a steering wheel on trade me for $160 a few weeks ago, they paid and I sent it through nzpost last Thursday. They emailed today and said it still hasn't turned up and want me to look into it. It cost $10.95 to send and was going from island to island so is there still a chance its just taking its time or is it lost?? It was sent through the cheapest option and my recipt has lost all the ink off it  I'll give Nzpost a call but is there anything they will do?
If its lost what is the deal with the other trader?? Am I suppose to refund even though its gone and they knew it was through nzpost? I'm feeling all stressed out and guilty about it now  
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Replies:
Posted By: Kels
Date Posted: 04 January 2008 at 10:52pm
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Sorry hun i have no idea about whose should do what, but with all the stat days and with it being the busy time of the year fingers crossed it is postaged delayed. ------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: BabyOnBoard
Date Posted: 04 January 2008 at 10:55pm
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All my packages (all within north island) have taken longer then usual! Fingers crossed for ya chicky . Good luck ------------- http://lilypie.com">  
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Posted By: Bubbaloo
Date Posted: 04 January 2008 at 11:01pm
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I hoping for you that it's just the post is delayed a little bit because of the holiday period I would ring NZpost as if it's been lost they normally reimburse your the value of what you were sending. ------------- http://lilypie.com" rel="nofollow">  Was danni-chick Mum to James My Angel 28/07/08 |
Posted By: Kels
Date Posted: 04 January 2008 at 11:26pm
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Hopefully they reimburse you if it doesnt arrive. ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: Paws
Date Posted: 05 January 2008 at 7:29am
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Likely it is taking longer than usual...
To be honest I would be inclined to reimburse them unless you have stated in the acution that items will be posted at customers risk..no refunds unless they choose courier etc etc... ------------- http://lilypie.com"> 
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Posted By: AlyAyde
Date Posted: 05 January 2008 at 7:40am
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Well i know with parcels NZ post insures to $150 or $250 cant remember which. But to trace it you have to provide your receipt so if all the ink has gone i think you will be out of luck. ------------- Jayde 25/12/04 Alyssa 08/04/03 http://Alyayde.bebo.com |
Posted By: peanut butter
Date Posted: 05 January 2008 at 9:39am
| Things are taking forever! And alyayde is right about the insurance. Take along your faded receipt and see if they can help you. |
Posted By: Kels
Date Posted: 05 January 2008 at 9:54am
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Ekk I hope its not too faded so they can see the info they need. ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: Rachael21
Date Posted: 05 January 2008 at 10:56am
| Cool I hope it shows up. You can read some of the recipt so hopefully they can type in some numbers and see if it comes up or something. I'll be so gutted if its lost. |
Posted By: AnnC
Date Posted: 05 January 2008 at 11:07am
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as most have probably said i would give it another week (email and explain) as the post is very slow at this time of year - espec parcel post. Once all the christmas post has gone thru it should arrive. ------------- Ann 
Also Mum to Josh (15) and Brooke (10) |
Posted By: lil_miss
Date Posted: 05 January 2008 at 4:10pm
| If they didnt want it couriered - I'd be inclined to say its their own fault (risk). How do you know they havent got it and are trying to get money back? If you feel you have to refund - i would settle on half, but it is their risk really. |
Posted By: nictoddie
Date Posted: 05 January 2008 at 4:19pm
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I'd just wait as it takes longer interisland and they have prob only got skelton staff on , I am a huge tradme seller/customer hehe, and interisland things tend to take up to 5 working days sometimes, and lots of people took advantage of Christmas and new year holidays with the way it fell so would say there is prob a back log to catch up on. ------------- 
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Posted By: Red
Date Posted: 05 January 2008 at 5:06pm
| I agree with lil_miss, it is at their own risk if they wanted it sent by post and so I wouldn't refund if it does not turn up. |
Posted By: pepsi
Date Posted: 05 January 2008 at 5:56pm
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It is probably just a delay due to the time of year..
It's a shame your reciept isn't clear cause that is obviously proof that you have sent it. Mind you, every delivery is put through their computers isn't it? So surely if you went back to the post office and gave the date and approx time you sent it they could check their records for a delivery to that address?? Ultimately you don't have to refund the buyer, and as long as you are doing your best to help find out what happened then they will hopefully be understanding of the situation.. Good luck. |
Posted By: BaAsKa
Date Posted: 05 January 2008 at 6:09pm
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i WOULDNT refund because you dont know if they are telling the truth to get their money back or not and everyone should know that there is a risk with sending things by normal post.
good luck! |
Posted By: 3boys
Date Posted: 05 January 2008 at 7:28pm
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I would wait another week also as with all the holidays things could just be delayed. IF there is no insurance I am not quite sure what the rules are on TM - I have seen some TM shops say all care will be taken to track lost items, but it is not their responsibility if it goes missing. Maybe if you email TM and ask them what the right course of action is they might be able to help/
Good luck! ------------- http://lilypie.com"> 
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Posted By: Southlandmummy
Date Posted: 06 January 2008 at 8:38pm
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The last mail we got was monday 24 dec then the next mail wasent until yesterday, saturday 5 january, so hopefully its just slow going.. ------------- Cindy - Princess and Princes Samia Isobel Joy born 9th September 2008 Spencer Graeme John born 29th May 2006 Kaylin Gavin Robert born 19 December 2004 |
Posted By: jack_&_charli
Date Posted: 07 January 2008 at 10:17am
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as others have said, i wouldn't refund the whole amount! you don't know if they are telling the truth or just trying to get a free steering wheel! i'd offer a half or quarter refund because it really is their risk not wanting to courier such an expensive item.
hopefully, and most likely, it's just delayed with the holidays 
i have my fingers crossed for you rach! ------------- http://www.alternatickers.com"> 
http://lilypie.com"> 
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Posted By: hooper
Date Posted: 07 January 2008 at 12:51pm
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i tend to agree with everyone else, bad time of year, and its always risky posting stuff. good luck, hope fully it will turn up this week. ------------- Desiree 
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Posted By: Rachael21
Date Posted: 09 January 2008 at 2:32pm
| Well it showed up on monday yay |
Posted By: jack_&_charli
Date Posted: 09 January 2008 at 8:52pm
that's great news rach! i bet you are soooo relieved!! ------------- http://www.alternatickers.com">
http://lilypie.com">
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Posted By: BabyOnBoard
Date Posted: 09 January 2008 at 9:30pm
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Woohoo I bet that is a huge relief for ya! ------------- http://lilypie.com">
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Posted By: MyMinis
Date Posted: 10 January 2008 at 7:37am
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oo yay bet thats a huge weight of your shoulders.
------------- http://lilypie.com"> 
http://lilypie.com"> 
http://tweetytweety85.bebo.com - bebo |
Posted By: Kels
Date Posted: 10 January 2008 at 5:11pm
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Yay for the missing parcel. Glad it showed up ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
