I am over rude customers today!
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Category: General Chat
Forum Name: General Chat
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URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=14185
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Topic: I am over rude customers today!
Posted By: Paws
Subject: I am over rude customers today!
Date Posted: 04 February 2008 at 12:31pm
There seems to be an overabundance of them!! I am over them!!! ------------- http://lilypie.com"> 
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Replies:
Posted By: Lisha
Date Posted: 04 February 2008 at 12:43pm
Oh you poor thing! Pitty that you can't tell them where to go!  ------------- http://lilypie.com">  http://lilypie.com">
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Posted By: EmDee
Date Posted: 04 February 2008 at 12:46pm
I hear ya! You work in a Call Centre eh? I used to work in one for a power co and OMG some people are SO disgustingly rude  ------------- DS 8 DD 6 DS 4 DD 2 |
Posted By: mummy_becks
Date Posted: 04 February 2008 at 12:54pm
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Just what you need on a Monday so not fair. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: almostthere
Date Posted: 04 February 2008 at 12:55pm
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Im having an ok day customer wise.. just alot of people that dont understadn what im trying to tell them and they dont listen.. had a bad one last week, so I feel your pain!!! ------------- http://www.fertilityfriend.com/home/2128f6"> 
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: Paws
Date Posted: 04 February 2008 at 12:59pm
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Yup Call Centre....
Now if I could take a moment for two major apologies people I have dealt with this morning... I'm very sorry to the the secretarty of a certian prominent polication...that we don't fly domestically within Australia. I'm very sorry to the person missing points from a Singapore Airlines flight....that I don't feel like copping the company a $10million (yes $10mill!) fine for adding points earned on SQ flights that I shouldn't be adding to your Air NZ account. Oh and I'm very sorry to the person who called wanting information on another person's account without having thier pin number...no....again...I don't wanna get pinged for breaching the privacy act!!! ------------- http://lilypie.com">
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Posted By: mummy_becks
Date Posted: 04 February 2008 at 1:03pm
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Oooo go spill who was the first caller. Holy 10mil is a lot of money. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: almostthere
Date Posted: 04 February 2008 at 1:05pm
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OMG i hate when people do that!
Oh yes, i am so and so's sister.... Ok lady, i dont care if you are the queen of sheba, i cant give that info to you without their express permission!OMG!!! sounds like youve had a tough one today.... ------------- http://www.fertilityfriend.com/home/2128f6">
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: Paws
Date Posted: 04 February 2008 at 1:20pm
Yeah it is a lot!!! And I wish I could spill....I've actually had two politicians today...the first was acutally her and a lot nicer!! ------------- http://lilypie.com">
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mummy_becks wrote:Posted By: caraMel
Date Posted: 04 February 2008 at 1:34pm
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I remember some of the stories my sis told me about working there Gen! Its unbelievable how stupid and unreasonable some people are.
I wonder if they'd be brave enough to be as rude in person or if the anonymity of the phone makes them nuttier? ------------- Mel, Mummy to E: 6, B: 4 and: 
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Posted By: Kels
Date Posted: 04 February 2008 at 1:49pm
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Good point Mel Hopefully your day gets better Gen! ------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: Paws
Date Posted: 04 February 2008 at 1:55pm
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Nah the phone thing does make them ruder....
Stupid people I can deal with...it's out and out rude... PS....if you KNOW you will need to pay us money....then don't sigh at me when you then have to go get your credit card... PPS....no I can't just magically figure out what flight you are on. ------------- http://lilypie.com">
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Posted By: MissCandice
Date Posted: 04 February 2008 at 2:25pm
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I work in a call centre. For telstraclear. Its AMAZING how rude people get. I have been abused, sworn at, called every name under the sun, all for wht? Not wanting to breach privacy act and giving out someones details, addresses, who they have called, who has called them. Then theres the 'you overcharged us' people that havent actually been overcharged and just bi*ch winge and moan untill you just cant be bothred anymore and tell them you will gibe them 2 free movies (sky) or some other small thing.. then theres the people that dont want a bar of you and want a manager immediatly. Even if there isnt one available. ------------- ~ Mummy to a beautiful girl ~ |
Posted By: The_Stuarts
Date Posted: 04 February 2008 at 2:30pm
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I used to be in a call centre (finance company) and the worst for trying to get information without providing written authority were lawyers. You'd think that after spending years at law school they might have actually learnt something about the NZ law!! ------------- http://lilypie.com">   http://lilypie.com">
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Posted By: almostthere
Date Posted: 04 February 2008 at 2:32pm
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Lol i also work in a call center (for a metro utilitites company in Auckland. People really dont like us) And yea, we also bear teh brunt of our customers frustrations..
Theres the time i was called a half wit, told to go f myself, im not paying my bill, ive been spoken to like i knew nothing about what they are talking about, had my position questioned.. OMG its never ending the rudeness people display when they know that you cant see them!! ------------- http://www.fertilityfriend.com/home/2128f6">
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: The_Stuarts
Date Posted: 04 February 2008 at 2:37pm
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I hung up on a client for swearing at me. I told him that I don't tolerate that kind of language and if he uses it again then I will be terminating the call then the next time he swore I hung up. My boss fully supported me too.
I've also had someone ask to speak to a man becuase (although I was senior and much more experienced) he didn't believe that I knew what I was talking about being a woman. One thing I learnt in the call centre and in my latest incarnation dealing with complaints and complex enquiries is if in doubt be a mum and treat them like the child they're acting, none of us get paid enough to put up with that kind of behaviour!! ------------- http://lilypie.com"> http://lilypie.com">
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Posted By: Skyflame
Date Posted: 04 February 2008 at 3:06pm
The rude customers are definately something I am not looking forward to when I go back to work. They can be awfully rude in disrupts (ie. Fog) in person too. 
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Posted By: Mama2two
Date Posted: 04 February 2008 at 3:11pm
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Been there. I will never work in a call centre again if I can help it!!
Rude customers, filthy dirty old men customers 'shudders' and I even had one talking to me while he went to the loo! ICK, ICK, ICK!!!  ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: almostthere
Date Posted: 04 February 2008 at 3:32pm
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Lol funnily enough i actually really enjoy my job.. been in customer servce for about 8 years now... I prefer to be on phones as I can hide my face whereas face to face custies are able to see me get angry.. I can hide my anger when im speaking tho which makes it alot easier!! lol ------------- http://www.fertilityfriend.com/home/2128f6">
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: Paws
Date Posted: 04 February 2008 at 4:34pm
Oh yeah....if people could see some of the faces and gestures that happen over the phone!!! Thank goodness they can't!! As for the things that are said once the customer is on hold!!!!! Not the average one of course but the really really rude irrate, insulting ones.------------- http://lilypie.com">
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Posted By: lizzle
Date Posted: 04 February 2008 at 6:54pm
hehe. all i could imagine with this "now I've put you on the naughty step because you have been using language that I don't like. you'll need to stay here for 47 minutes. do you understand?" |
Posted By: Paws
Date Posted: 04 February 2008 at 7:05pm
HAHAHAHAHAHAHAHAHAHA!!! ------------- http://lilypie.com">
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Posted By: meow
Date Posted: 04 February 2008 at 7:20pm
You have to admit though, power and phone companies aren't the most liked companies out there
Especially when they add on charges for things you haven't used, then it's like pulling teeth trying to actually get someone to help you (no offense to you Kylahsmum). ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: Paws
Date Posted: 04 February 2008 at 7:36pm
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Believe me the airline isn't much better...I get sick of hearing about how XXX airline is cheaper (well I'm sorry all our low fares sold out!!!) or how they didn't want to buy the plane just a seat on it (guess you shouldn't try to book a seat to wellington ON THE DAY of the 7's then huh???) how are airpoints programme is a rip off (well sorry but do you REALLY think it is fair to earn reward points on a ticket you have paid for with reward points?????)and how they should be allowed the seat they want (well ok..you wanna tell Helen Clark and her body guards or Victoria Beckham that they can't sit where they have been allocated??)....how we're ripping people off...always ringing money out of people...determined to make people pay through the nose...etc etc etc.
According to the general public we change flight schedules at a whim specifically to annoy people, ruin people's holidays, our internet changed what they booked, we are to blame for the rain, fog and high winds, I could go on! Realistcally though...I'm betting it's the same across any industry...people want the top product for next to nothing and they want customer service agents to perform the impossible. ------------- http://lilypie.com">
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Posted By: mummy_becks
Date Posted: 04 February 2008 at 8:34pm
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Oh I hear you with call centre work Gen. I worked on the support desk at 018. I dealt with the grumpy customers that got snotty when a nubmer couldn't be found by a CSP. OMG the things we have been asked for and the lack of information given to find a number. Given me an idea for a new topic, so I don't thread jack yours. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: my2angels
Date Posted: 04 February 2008 at 9:52pm
| try working for a law firm! I did credit control and man people dont like paying thier lawyers bills. i think cos they dont actually have anything tangible they feel like they are being ripped off and dont realise how much work is actually involved behind the scenes. I used to get abused constantly but wasnt worried....baycorp or litigation are happy to deal with those who dont pay hehe |
Posted By: The_Stuarts
Date Posted: 05 February 2008 at 8:27am
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You think you've got it bad. Try working with an investment company following on from the economic downturn which started with Sep 11, Iraq, Enron, Sars and now that the NZD is so high all money invested in international shares reduces the return as soon as it's translated from overseas currency.
When I deal with my complaint customers they seem to think it is my fault personally and most people don't actually bother reading their plan documents and don't understand investments and then get suprised their funds aren't like an interest bearing account - GRR. ------------- http://lilypie.com"> http://lilypie.com">
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Posted By: The_Stuarts
Date Posted: 05 February 2008 at 8:29am
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P.S. not trying to put anyone off investing here. Experience has proven that investment in the international share market through the filter of a managed funds provides a good return over the long term. It's just people don't understand that long term is a decent amount of years (not a few months) ------------- http://lilypie.com"> http://lilypie.com">
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Posted By: almostthere
Date Posted: 05 February 2008 at 8:37am
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Lol do you guys really want to know where i work?
Lets just say its a well known water company. In central auckland. Follows along the same lines as Metrowaste, but with water...  ------------- http://www.fertilityfriend.com/home/2128f6">
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: alexbabe
Date Posted: 13 February 2008 at 1:20pm
| man why do customers think they going to get anywhere with screaming, then they wonder why people aint willing to help, who would when you get angry and not let someone try to help |
Posted By: Rachael21
Date Posted: 13 February 2008 at 2:59pm
| For those in call centres can you hear what the customer says when they are put on hold? |
Posted By: alexbabe
Date Posted: 13 February 2008 at 4:16pm
| no, we cant hear what they say, but when the customer thinks they have hung up when infact they have not-we can hear all they have to say. |
Posted By: almostthere
Date Posted: 13 February 2008 at 4:24pm
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And when we mute them... thats funny... ------------- http://www.fertilityfriend.com/home/2128f6">
http://www.fertilityfriend.com/home/2128f6 - chart |
Posted By: alexbabe
Date Posted: 13 February 2008 at 4:33pm
| lol-mute is a good friend to have- i hate it when u answer the call and the cust is busy screaming at someone |