grrrrrrrrrr vodafone
Printed From: OHbaby!
Category: General Chat
Forum Name: General Chat
Forum Description: For mums, dads, parents-to-be, grandparents, friends -- you name it! And you name the topic you want to chat about!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=16610
Printed Date: 02 October 2025 at 2:52pm
Software Version: Web Wiz Forums 12.05 - http://www.webwizforums.com
Topic: grrrrrrrrrr vodafone
Posted By: TysMummy
Subject: grrrrrrrrrr vodafone
Date Posted: 23 April 2008 at 7:02pm
|
now usually i would say this about telecome but it looks as if vodafone is following suit....phoned them about being overcharged for my bill....a non english speaking person tried to help.....i explained as best i could and she was obviously getting frustrated cause she didnt understand me......so i asked to speak to a team leader (in the hope they would speak english) wow she told me a couldnt...i said why not...she said that i wasnt allowed then said they were in meeting...by now im getting peeved so i said im not complaining about you i just want to ask them about my account....she said no...so now im realllllllly pi'ssed .....so i hangup and phone back . what are the chances i get another non speaking....asked to be put directly through he said he needed to right notes first i said i wasnt going to repeat it another time...he started yelling at me and said no...i told him i was a paying company , my phone is for business and i would like to speak to soemone else.....i hang up on him ...still fuming about it...dont know what to do now as i still have issue with account ------------- http://lilypie.com">  http://lilypie.com">
|
Replies:
Posted By: Bobbie
Date Posted: 23 April 2008 at 7:26pm
|
wow rude! Maybe ring another department and ask to be put through to the manager of the one you want thereby bypassing these people.
I think you should make a complaint once you get there. Can you remember names? You need names to make a complaint stick in a call centre. -------------  
 
|
Posted By: TysMummy
Date Posted: 23 April 2008 at 7:40pm
|
yeah im gonna try that now actually....i asked for there names.........too think i only wanted to make a suggestion and to get some answers and now im complaining about the service....dotn know if im really keen to change to telecome ------------- http://lilypie.com"> http://lilypie.com">
|
Posted By: LaToyaK
Date Posted: 23 April 2008 at 8:17pm
| I know actually what you're talking about. I tried calling up about paying my phone bill with mums credit card, I was having trouble it kept saying could not be processed. The first chic, was good. The 2nd guy W#@K*%. Asking personal questions about why I couldn't pay it myself. I was just trying to pay the damn bill then and there. But after several rude comments from him. I called him an idiot and hung up. This is not the first time ringing up vodafone and getting mad and hunging up. I don't understand WHY they hire these people that can't speak or understand english. |
Posted By: mummy_becks
Date Posted: 24 April 2008 at 12:02am
|
OMG don't get me started on vodafone, I had so many issues with them and getting their supervisor to call me that I wrote them a letter telling them that they would no longer be receiving my custom as I was disgusted with the service. Got a letter back applogising big time and that was it I have a prepaid phone with them but thats just to txt my sister in England and thats it. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
.Posted By: TysMummy
Date Posted: 24 April 2008 at 7:51am
|
mmmmmmmm thy were never like this when i first joined.........i have major issues with telecom too and apparently everyone i know is changing to vodafone cause there plans are way better but as there is not another provider i am lost as to wat to do ........tried phoning last night but baby is teething so didnt make it.........was gonna give my phone to hubby to phone but he a big pussy :) im not a violent person but all i really want to do is smash there heads together.........wat the heck happened to CUSTOMER SERVICE PEOPLE! ------------- http://lilypie.com"> http://lilypie.com">
|
Posted By: MissCandice
Date Posted: 24 April 2008 at 8:19am
|
I work in a call centre for a phone company, i suggest you dont give up with askin to speak to a supervisor. Dont hang up and dont take no for an answer. They have to talk to you. Tell them you want to comlain and your not taking no for an answer. Stand your ground! ------------- ~ Mummy to a beautiful girl ~ |
Posted By: TysMummy
Date Posted: 24 April 2008 at 8:27am
|
they put me on hold for a bloody long time though....when i worked in CS if someone asked to speak to manager i asked if i could help and if they said no then it didnt matter what the manager was doing i went out of my way and pulled them out of meetings if i had too. ------------- http://lilypie.com"> http://lilypie.com">
|
Posted By: Snickerdoodle
Date Posted: 24 April 2008 at 11:12am
|
AFAIK the call centre for VF is in Israel now (Well, it looked like they were heading that way when I started maternity leave). But you'd still expect them to speak English!
And as KylahsMum said, persevere. They HAVE to talk to you. I really dislike calling call centres. Mind you, AirNZ was awesome when I called yesterday. Perhaps call your nearest store? They'll probably try to fob you off to CS but still explain to them what happened. I'd always help someone if they couldn't get through to CS. It was my job. ------------- 
http://lilypie.com">  
|
Posted By: TysMummy
Date Posted: 24 April 2008 at 11:23am
|
yeah i did think about a store.......but wasnt too sure how they can help me............may do that saturday see how well i do. going to a wedding tonight but may call in the evening see if i can get another person then cross fingers ------------- http://lilypie.com"> http://lilypie.com">
|
Posted By: WRXnKids
Date Posted: 24 April 2008 at 12:45pm
|
Yeah i would go into vodaphone and get them to ring the CS people otherwise fair go are pretty good at sorting out companies call centres IRD seems quicker now hahaha -------------   
|
Posted By: TysMummy
Date Posted: 25 April 2008 at 10:08am
|
UB BE LIVABLE......ok so i tried once more today......got a dude that spoke even worse english......he spoke half english and half ...wat ever country he is from.........i didnt even bother asking for supervisor as i was too annoyed......i was talking to him and then he said (from wat i understood) dont worry about bill..you pay it .....dont worry.....ummmm hello im not paying for stuff that isnt mine....im going to try and phone the store closest to me this afternoon and see what they say.
I did think about Fairgo..............but seriously wat are the chances of getting 3 non english speaking people and who get frustrated cause they dont understand english...........vodafone use to be soooo helpful :( ------------- http://lilypie.com"> http://lilypie.com">
|
Posted By: LaToyaK
Date Posted: 25 April 2008 at 10:47am
|
Thats so bad. Its even worse now that they've migrated vodafone and ihug. So if its your cellphone or your landline you want to talk to them about, you're still going to be talking to the same idiots. I emailed a complaint, but haven't heard anything back from them. Don't actually think I will, oh good luck ------------- 
http://lilypie.com"> 
|
Posted By: Snickerdoodle
Date Posted: 25 April 2008 at 10:57am
|
The call centres are different for ihug and vf.
I think it's just call centres that are based overseas in general that are bad. TysMummy - if you wanna PM with your problem I could offer some advice, if you want? (Yes, baby brain is boring...I'm gagging for work hehehe) -------------
http://lilypie.com">
|