i’m talking to Manila!
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Category: General Chat
Forum Name: General Chat
Forum Description: For mums, dads, parents-to-be, grandparents, friends -- you name it! And you name the topic you want to chat about!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=19946
Printed Date: 14 October 2025 at 2:52am
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Topic: i’m talking to Manila!
Posted By: Bizzy
Subject: i’m talking to Manila!
Date Posted: 09 August 2008 at 10:20am
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i'm having email trouble so ring telecom broadband and find myself talking to a lady in Manila!!! OMG!!!!
wonder what pittance they are getting paid?  ------------- http://www.myfitnesspal.com/weight-loss-ticker"> 
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Replies:
Posted By: mummy_becks
Date Posted: 09 August 2008 at 5:14pm
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And did you find it really hard to get through to them what your problem is?? ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: caitlynsmygirl
Date Posted: 09 August 2008 at 5:58pm
haha DF ended up talking to someone in Manila, some guy when DF was also having phone trouble ,and by the end of the conversation the guy was inviting him to come and visit him in Manila ....
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Posted By: flakesitchyfeet
Date Posted: 09 August 2008 at 6:33pm
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Its cheaper for call centres to outsource overseas when they operate 24/7 rather then have people here work night shift apparently. India is a common one to, they try and train the staff to speak with 'kiwi' accents.
-------------  http://lilypie.com"> |
Posted By: jaycee
Date Posted: 09 August 2008 at 7:02pm
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Manila makes a change - most of the call centres I seem to call are in India, even though they pretent not to be and all have western names.
Has anyone else had LOTS of calls from "It's your next holiday"? They always seem to call at THE MOST anoying time. I got so fed up with them calling me every day that I finally yelled that no I wasn't interested and stop calling me!! .  
It is tempting to vote for Peter Dunn simply because he is proposing to introduce legislation where you can 'opt out' of being on calling lists - kind of like they have with email stuff -------------   
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Posted By: MissCandice
Date Posted: 09 August 2008 at 7:12pm
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Once you are on that 'calling list' you cant get off it. Also after a year of someones phone number being disconnected, it gets recycled, so a high chance that the last person who owned your number was on 'that' list.
Telecom is working on moving its whole entire contact centre over there as its WAYYY cheaper. Thank god Telstraclear is staying in NZ otherwise i wouldnt have a job  ------------- ~ Mummy to a beautiful girl ~ |
Posted By: kasbee
Date Posted: 09 August 2008 at 7:38pm
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We have been having heaps of problems with our laptop and when we ring HP it goes throu to Indonesia and then they tell us to send the laptop to Hamilton to get fixed .
It really pisses me off, and frustrates me cause its so hard to understand them. ------------- Kelly, mother to 4 wonderful children. http://lilypie.com"> 
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Posted By: busymum
Date Posted: 09 August 2008 at 8:10pm
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Yea me too, I'm not racist but the language barrier is hard. -------------  |
Posted By: ItchyFeet
Date Posted: 09 August 2008 at 8:14pm
| In today's Herald http://www.nzherald.co.nz/section/1/story.cfm?c_id=1&objectid=10526120 - 111 call to Manila |
Posted By: Bizzy
Date Posted: 09 August 2008 at 8:22pm
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their english was good but not their understanding of it!!! ------------- http://www.myfitnesspal.com/weight-loss-ticker">
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Posted By: mummy_becks
Date Posted: 09 August 2008 at 8:45pm
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That call to 111 would have to be a freak accident. I know 111's are answered in Palmy ( I used to sit under the 111 bell, it is damn noisy sometimes). ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Kels
Date Posted: 09 August 2008 at 8:48pm
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Manila you have got to be kidding me ------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: jaz
Date Posted: 10 August 2008 at 11:04am
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Make sure you complain to Telecom if you are not happy with the service. They are trialling outsourcing some of their call centres to the Philippines and if all goes well they will close down all their NZ operations and move the whole lot there. If they get complaints/bad feedback they will keep things in NZ. ------------- http://lilypie.com"> 
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Posted By: HippyMama
Date Posted: 10 August 2008 at 5:06pm
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The 111 call was *not* answered in Manila, he must have misheard, or is trying to stir the pot? All 111 calls are either answered in Christchurch, Wellington, or Auckland - same thing for *555. ------------- Mama to two earth walkers & two angels. Remember, you are not managing an inconvenience; You are raising a human being. ~ Kittie Franz Next Slingbabies! Meet - Friday 4th May !! |
Posted By: mummy_becks
Date Posted: 10 August 2008 at 5:49pm
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Sorry not right, 111's are answered in Palmerston North (and a few in Chch) and then once you say what you want Police, Ambulance or Fire they are then transfered to the correct emergency service dependant to were you live. I had a little 111 training done for "just incase" when I worked at the call centre in Palmy. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Pearls wrote:Posted By: Paws
Date Posted: 10 August 2008 at 6:17pm
Yeah that's right....they used to be handled by a division of telecom wasn't it? Something like that anyway, years back that is....one of the ladies who applied for comms same time as me worked for that division. ------------- http://lilypie.com"> 
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Posted By: mummy_becks
Date Posted: 10 August 2008 at 6:20pm
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They are answered by Sitel workers, who have also had the 018 calls shifted to Manila, so if you complain about the fact that the people don't know where you are talking about it will mean more NZ people will get their jobs back (it is close to home for me being an ex Sitel worker a number of my friends have lost their jobs ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Paws
Date Posted: 10 August 2008 at 6:23pm
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The outsourcing sucks! I'm half waiting for the day they outsource us...after all us night workers do get paid a bundle and when a company needs to cut costs. ------------- http://lilypie.com">
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Posted By: HippyMama
Date Posted: 10 August 2008 at 6:56pm
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I'm sorry, I should have clarified - I meant that once the call is routed to the correct emergency service then it is answered in one of the three 'main' centres.
It still stands true though, that the calls are still answered in general *in* NZ - and thanks for the additional info Becks. ------------- Mama to two earth walkers & two angels. Remember, you are not managing an inconvenience; You are raising a human being. ~ Kittie Franz Next Slingbabies! Meet - Friday 4th May !! |
Posted By: mummy_becks
Date Posted: 10 August 2008 at 7:01pm
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Thats cool, it is also really strange if you ring from say Palmy you would think you would go through to Welly - nope you go to AK or CHCH really strange. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: blondie
Date Posted: 10 August 2008 at 9:57pm
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Yip I say outsourceing does suck big time as when 018 goes overseas there goes my job. Funny I am interested to see our long it will last over there ------------- 
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