Horrified and ANGRY!!
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Topic: Horrified and ANGRY!!
Posted By: Kels
Subject: Horrified and ANGRY!!
Date Posted: 09 August 2008 at 9:08pm
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I cannot express the angry I have inside after what happened today. I have also cried a bit since being home, I guess the anger and also sad for my poor wee girl. We went to do our groceries at the local store. Its not the one I usually go to but it has just been done up and I stopped by last week for a few things and really liked it. Anyway I am half way thru the shopping and Sades needs to go to the toilet so I sent her and Lesieli up to the service desk to ask where the toilet is....... They come back 2 mins later Sades is crying and Lesieli said the lady said there was no toilet. I go with the 3 kids up and ask again for the toilet and get told yes there is one. I send the kids off and ask why they never told my kids there was a toilet. Lady states they dont like kids teenagers using it as they mess it up. By this stage I am getting angry but I leave it as that as I just want to get the shopping finished and get out of there. Then the girls come back, Sades didnt make it to the toilet in time and has done popsy in her pants. SHe is crying. Lesieli tried to clean her up and is nearly in tears. We leave the shop immediately as Sades needs to get home and I leave with my hours worth of grocerys handed to the closes person. I am so wild with the shop by this stage so while Mercedes is in the shower I ring up the manager and explain the whole mess. He is mortifierd and speechless and is getting the regional manager to ring me tomorrow. I am just so angry that my girls were told there was no toilet and Mercedes had to hold on so long that she had an accident. I mean this shop is big and with all the walking to the service desktwice then over the other side to the toilet I would have crapped myself too. Argggghhh just needed to vent as I am disgusted at the level of service...... And she is only seven what was she going to do in there, wreak a few rools of paper, tag, steal.....Arghhhhhh
------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Replies:
Posted By: MummyFreckle
Date Posted: 09 August 2008 at 9:12pm
I would be angry too Kels. I would be DEMANDING that the regional manager contact you....I would also be expecting a written apology....or one might accidently find oneself writing to the local paper.... ------------- http://lilypie.com">  http://lilypie.com">
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Posted By: Bizzy
Date Posted: 09 August 2008 at 9:12pm
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how nasty of the biarch!!!! sounds like her problem and not company policy - well i hope its not. ------------- http://www.myfitnesspal.com/weight-loss-ticker"> 
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Posted By: Kels
Date Posted: 09 August 2008 at 9:16pm
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Ooo I like that SS thanks ! ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
SimSam wrote:Posted By: MrsMojo
Date Posted: 09 August 2008 at 9:16pm
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OMG. What a rude bitch! I am totally speechless.
When the regional manager calls tomorrow you should demand that the staff member offer a personal (face to face) apology to you and your girls.
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Posted By: lizzle
Date Posted: 09 August 2008 at 9:24pm
| poor wee girls! and seriously, a seven year old? You'd deny a little girL? what a cow. |
Posted By: AnnC
Date Posted: 09 August 2008 at 10:05pm
awww poor sades  theres some hugs for her and you .
grrrrr how wrong of the shop.... and I hope you let the other manager know what for tomorrow (which i have no doubt you will) ------------- Ann 
Also Mum to Josh (15) and Brooke (10) |
Posted By: mummy_becks
Date Posted: 09 August 2008 at 10:05pm
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Awww poor we Sades that is so not nice. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: nictoddie
Date Posted: 09 August 2008 at 10:48pm
hugs that is totally bad service  ------------- 
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Posted By: Neeks
Date Posted: 09 August 2008 at 10:52pm
Awww Kels, how horrible for poor Mercedes 
Biarch!!!!!! It's a customer toilet, and they are YOUR children and you are a customer so by right SO ARE THEY!!  FFS!!!!-------------  
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Posted By: Mazzy
Date Posted: 09 August 2008 at 11:14pm
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That is so horrible! Hugs to you and your girls. I hope that awful lady has to apologise in person. Unbelievable! ------------- Mum to two gorgeous girls! |
Posted By: arohanui
Date Posted: 09 August 2008 at 11:17pm
 That is so bad.
Hugs to all 3 of you.... a 7 year old kid not being allowed the toilet!! Flippen Heck!! ------------- Mama to DS1 (5 years), DS2 (3 years) and... http://alterna-tickers.com" rel="nofollow"> 
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Posted By: 11111
Date Posted: 09 August 2008 at 11:37pm
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.
That is truely awful I would of been so irate in public. That is jsut too cruel. What a horrible supervisor. I am so mad with you.------------- Deborah Mum to:   
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Posted By: bookwyrm
Date Posted: 09 August 2008 at 11:43pm
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Poor Sades... it's almost a form of torture. I'd be shaking many-a-fist at them, horrid horrid horrid. ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: Paws
Date Posted: 10 August 2008 at 4:06am
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OMG big hugs to all of you...I don't blame you for being angry....what a horrible woman! There better be a sodding good apology in it for you!! ------------- http://lilypie.com"> 
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Posted By: EmDee
Date Posted: 10 August 2008 at 6:44am
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for Sades, the poor thing! Grrr to that woman, I hope she gets a damn good talking to. ------------- DS 8 DD 6 DS 4 DD 2 |
Posted By: mummyofprinces
Date Posted: 10 August 2008 at 11:13am
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OMG and WTF????
I would be demanding a face to face apology for sure. How dare she deny ANYONE, teenager or like the use of a customer toilet. Unbelievable. -------------   
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Posted By: caliandjack
Date Posted: 10 August 2008 at 12:38pm
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That is disgusting and I would be taking your complaint as far as you can go, that is just awful.
What business is it of their who uses the toilet, and to keep a young girl waiting is horrible. My nieces are of similar age, and I would hate them to be in that sort of situation. Which store? ------------- http://lilypie.com" rel="nofollow">   [/url] Angel June 2012 |
Posted By: cuppatea
Date Posted: 10 August 2008 at 12:48pm
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Aw poor Mecerdes, I hope they give you an apology. ------------- 
 
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Posted By: james
Date Posted: 10 August 2008 at 1:36pm
what man no wonder your angery give your girls a hug from me man some people are so rude ------------- <a href="http://lilypie.com"><img src="http://b4.lilypie.com/nLJ5p13.png" alt="Lilypie 4th Birthday Ticker" border="0" /></a> |
Posted By: Nefertiti
Date Posted: 10 August 2008 at 1:54pm
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Thats horrible! I would have taken her knickers off and given them to the lady and walked out! No, I probably wouldn't have, but would have felt like it!!
Have you heard from anyone today? |
Posted By: AliaDawn
Date Posted: 10 August 2008 at 2:14pm
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Gosh, how rude, poor mersades! I know she doesn't look quite as young as she is, but she definately doesn't look like a teenager! Much less one out to cause trouble -------------  
 
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Posted By: Maya
Date Posted: 10 August 2008 at 2:37pm
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Oh no Kels that is dreadful, poor Mercedes She must have been devastated.
Good luck with the regional manager tomorrow, I'd be tearing him a new one. I mean, WTF, everyone knows supermarket toilets are grotty anyway so what did they think the girls were gonna do to it? -------------  Maya Grace (28/02/03)
 (02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Posted By: busymum
Date Posted: 10 August 2008 at 3:33pm
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Mercedes must be so embarrassed!!! That's awful that they wouldn't tell the girls they had a loo. It's not like mothers can be expected to do all the asking and taking there and stuff while shopping and looking after Alize as well!!! ------------- |
Posted By: kriss
Date Posted: 10 August 2008 at 4:01pm
what a horrible experience, that nasty woman!  ------------- http://lilypie.com"> 
http://lilypie.com"> 
Little Angel, April 10
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Posted By: miss
Date Posted: 10 August 2008 at 7:26pm
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That is so sad! Poor girl :(
i would take it further - they had Pak n save on fair go when they wouldn't help the disabled woman shop, and kids are an even bigger drawcard! -------------  
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Posted By: 11111
Date Posted: 10 August 2008 at 11:15pm
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OMG if it is a foodies supermarket I so would be contacting fair go too as foodies will rack tha pictular supermarket over the coal's like they did the one that was on recently.
And a perdonal applogy to your daughter from the staff memeber I thnk that woman need's to look your daughter in the eye and say sorry. Maybe she might relise she was jsut a littel girl. Man I am still wilid for you. Some people,------------- Deborah Mum to:
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Posted By: 2bmumof3
Date Posted: 11 August 2008 at 11:38am
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Your poor daughter!!! I can imagine she simply wants to forget about rather than an apology or stint on tv though?? ------------- Sara Corban (22/11/04) Connor (18/04/06) Chelsea (21/05/08) 
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Posted By: mummy_becks
Date Posted: 11 August 2008 at 11:39am
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Kels how have you gotten on with the supermarket any applogy??? ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Shorty
Date Posted: 11 August 2008 at 11:48am
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Aw Kels that is awful! Poor Cedes!
I will be interested to hear their reaction too. ------------- http://www.alterna-tickers.com"> 
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Posted By: Bubnumber2
Date Posted: 11 August 2008 at 12:10pm
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That's horrible. Personally I think it's WORSE to turn away a child than it is to turn away an adult, kids don't have that 'hold on' ability that adults do...but at that age, are old enough to still be very VERY embarrassed by the situation.
Poor girl, and grr at the stupid woman! ------------- http://www.bump-and-beyond.com/"> 
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Posted By: Mazzy
Date Posted: 11 August 2008 at 12:17pm
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I was wondering if you'd heard anything too - I hope they actually do get back to you.
Yeah, I imagine having that story on Fair Go would be Mercedes' worst nightmare, I hope she has forgotten it today. ------------- Mum to two gorgeous girls! |
Posted By: Bubbaloo
Date Posted: 11 August 2008 at 9:20pm
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Big hugs to Mercedes that is horrible what rude service from the supermarket. ------------- http://lilypie.com" rel="nofollow">  Was danni-chick Mum to James My Angel 28/07/08 |
Posted By: Maya
Date Posted: 11 August 2008 at 9:24pm
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How did you get on Kels? ------------- Maya Grace (28/02/03)
(02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Posted By: marielb
Date Posted: 11 August 2008 at 11:04pm
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Have you heard anything Kels??? ------------- Isaac is 6, Ethan is 4, Rico is 2 and Hunter is almost 1! |
Posted By: Andie
Date Posted: 12 August 2008 at 8:52am
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Oh my gosh your poor girls, Kels! That's pretty blimmin rude of the supermarket...
I seriously hope some grocery vouchers accompany the heartfelt apology you get, and you don't just end up with a useless "we've spoken to the staff member involved and your concerns have been heard" blah! No, they need to realise that it's not OK for someone to pick and choose who can use the toilet and who can't. How rediculous. Call it 'discrimination' when you talk to them!! ------------- Andie |
Posted By: Roksana
Date Posted: 12 August 2008 at 11:07am
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Big Hugs to your beautiful girls Kels!!! Did those a holes call you back?? ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: Kels
Date Posted: 17 August 2008 at 9:32am
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Well they suck at apologising too grrr I have had verbal apology on the phone and yet waiting to get a written one. Manager: so sorry BUT they have had so many problems with kids wreaking the toilets that they have called the plumber every couple of weeks. Me : That isnt my problem and hasnt nothing to do with me or my kids Manager : So sorry and will send out an apology for you and your family What a joke!! Am now getting onto area manager and this store manager sucks!!! ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: LovelyMummy
Date Posted: 17 August 2008 at 12:59pm
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Kels, hugs to you & your darlings, that is just so shocking of the supermarket! How rude of that lady telling your girls theres no toilet!
The lady sounds like a total bitch!! GRRRR to her I say. Sounds like they suck big time at apologising too, I would take it further aswell! |
Posted By: marielb
Date Posted: 17 August 2008 at 2:20pm
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Can you shop at a different supermarket or is that the nearest one??? At least you can make a bit of a stand by not spending your money there if there is another one.
That sucks for an apology though. Maybe there will be some monetary compensation in the apology letter....... ------------- Isaac is 6, Ethan is 4, Rico is 2 and Hunter is almost 1! |
Posted By: Andie
Date Posted: 17 August 2008 at 2:21pm
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Oh dear. I'd take it further too - they obviously don't see what they did wrong. I mean really, if vandalism by kids (bet it's not always kids too) is such a big problem for them then why don't they have a sign stating the loo is for over 18's only, and tell people who ask for it the truth about their little policy? Oh, yeah, I suppose then it would be really obvious to everyone that they've got a shocking attitude to their customers... hmmmm. ------------- Andie |
Posted By: caitlynsmygirl
Date Posted: 17 August 2008 at 4:12pm
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Thats disgusting Kels, poor Cedes , shes at that age where things like that are a huge blow to her selfconfidence .
You know what i would do ? i would write an anomynous letter to your local paper, complaining about your treatment there, people do it around here all the time Might not get you compensation or anything ,but heh, you can enjoy saying exactly what you would like to say to them |
Posted By: pikelets
Date Posted: 17 August 2008 at 5:09pm
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OMG! That is so rude!
Why do they have a toilet then??? Some adults are pretty disgusting anyway. How could someone tell a 7 year old girl there is no toilet - what a cow!! That is a good one for Fair Go. That would not go down well for the supermarket if that was publicised! ------------- http://lilypie.com"> 
3 Angels - Dec10 / Mar11 / Dec11
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Posted By: Candkids
Date Posted: 17 August 2008 at 5:17pm
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would be neat to see target do a thing on supermarket and service station toilets.
i remember them doing one on how clean they are but mabye they should do one on letting kids use them as thats just plain rude. id tell them that you wernt satisfied with their appology and take it further. id also ask them what they are planning to do to rectify the problem for future kids who need to use the toilet. ------------- http://lilypie.com" rel="nofollow">  DD 10.5yrs DS 6yrs DS 11mths 5 little angles watching from above |
Posted By: mummy_becks
Date Posted: 17 August 2008 at 7:57pm
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That is disgusting Kels, I am glad you are taking it further. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Mazzy
Date Posted: 17 August 2008 at 8:17pm
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That's so shocking Kels - and stupid! I mean, the teenagers who vandalise the toilets probably aren't going to go up to a staff member and ask to be directed to them, are they? So not telling those kids that do ask and need it isn't going to solve the problem anyway, the ones who cause the trouble will know where the toilet is and go in there without anyone seeing if they can help it.
If they're that bothered then they need to take positive measures like locking the toilet and putting up a sign to tell people to get a key from a staff member at the enquiries desk. If that staff member has any doubt about the person using the toilet they can walk with them to unlock it. Or at the very least ask any kids who ask about the toilet to point out the direction of their parents in the store or something. Surely they can come up with a way to deal with it! Like you say, it's their problem, not yours, and you are a paying customer who had a horrible experience in their store. It's not just that the girls weren't allowed to use the toilet, but that the staff member they dealt with was horribly rude - that's not on when your girls hadn't done anything, she just made up her mind that they were trouble and treated them as such. I hope you get better results from higher up the management chain. Definitely put it in writing and maybe even send it to the parent company too - Foodstuffs or Progressive depending on which supermarket it was. ------------- Mum to two gorgeous girls! |
Posted By: Kels
Date Posted: 17 August 2008 at 8:50pm
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The big green and white chain! ------------- http://lilypie.com">
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |