Big ups to Empower
Printed From: OHbaby!
Category: General Chat
Forum Name: General Chat
Forum Description: For mums, dads, parents-to-be, grandparents, friends -- you name it! And you name the topic you want to chat about!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=22756
Printed Date: 23 December 2025 at 8:34am
Software Version: Web Wiz Forums 12.05 - http://www.webwizforums.com
Topic: Big ups to Empower
Posted By: MrsMojo
Subject: Big ups to Empower
Date Posted: 26 November 2008 at 3:12pm
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I'm not actually an empower customer anymore, I switched providers last year, but I just received a phone call from them saying that last week due to a computer glitch a whole heap of letters were generated and sent out in error and I will be receiving a final demand asking for $500 very soon. He told me to ignore it and apologised for the inconvenience. What fantastic customer service! I think that might have been the first time a company I've dealt with has identified an error and preempted complaints by calling all those affected infact when sky sent me an incorrect account I had to pay the full amount and then they credited it back to my bill a month later. Well done empower. -------------  
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Replies:
Posted By: Mum_mum
Date Posted: 26 November 2008 at 4:55pm
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Well thats good to hear, im with Empower and i would have been pretty worried about paying the $500 extra!!! Thanks Jo! ------------- http://lilypie.com">  http://lilypie.com">
 Angel baby - May 2008
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Posted By: mummy_becks
Date Posted: 26 November 2008 at 7:01pm
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Wow that is really good. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |