Angry at Lollypops! Do I complain?
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Topic: Angry at Lollypops! Do I complain?
Posted By: mamanee
Subject: Angry at Lollypops! Do I complain?
Date Posted: 19 November 2009 at 8:52pm
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We took Sam to Lollypops this afternoon after my MW appointment and DP left us there while he went to an appointment at the bank.
Sam just happens to be one of those kids that touches everything he isn't supposed to and although I do get to relax a wee bit while he is playing with the toys, he will often get distracted and curious about the party rooms or the toilets or any switch or button that he can find. I had gone to get myself a bottle of water from the cafe while he was busy playing, thinking he would be ok and then literally two seconds later I see him opening the fire exit door and walking outside onto the road!! It was NOT locked, and there was NO alarm like the sign on the door said there was. I was about five metres away from him at the time so I had to run to catch up with him and bring him back inside. He had already crossed the road. Thankfully there were no cars around but Lollypops Hamilton is in the middle of town so there easily could have been. Two staff members and at least four parents were just standing there while he went out the door and they did NOTHING. The staff member who saw him do it just brushed me off and said 'oh that should be locked'. I went to find the manager about five minutes later and she didn't know anything about it and her excuse was that 'Oh the electrician must have turned the alarm off while he was fixing the lights'. There was an electrician there at the time. I am assuming that the alarm has a backup system if it has no power and why was it just the alarm that was turned off while they were fixing the lights? The fire exit door was nowhere near where he was and he wasn't using that door to get in and out of. I am so angry! They didn't apologise to me at all! After the manager talked to me about the electrician, she went to check the door and said that the alarm was on and the door was locked so 'Was I sure he actually got out the door?' Of course I am sure, I chased him across the bloody road! So I am assuming the staff member who saw him get out went and locked the door straight afterwards and didn't even tell anybody. We are teaching Sam about being safe around cars and roads but he is still only 2.5 and often when I say 'COME HERE', he runs in the opposite direction. Lollypops is meant to be a secure, safe place for kids to play and for parents to relax. I am not going back there ever again. Is it my fault for not watching him better? Or should I make a complaint? I'm so upset, he could have been run over or gotten lost! What if I didn't actually see him get out of the door?! 
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Replies:
Posted By: WRXnKids
Date Posted: 19 November 2009 at 9:07pm
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Complain and send a letter to both the head office and the branch that is shocking!!!!!!!!!!!
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Posted By: Kazzle
Date Posted: 19 November 2009 at 9:07pm
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i would be making a complaint.
while yes some people might say you could have been watching him better, there is no need for the staff members to be rude and dismissive like that. Even if its just for peace of mind...and make sure you make the complaint to the owner and not the manager, especially since the manager blew you off as well. ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: HippyMama
Date Posted: 19 November 2009 at 9:08pm
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You are fully within your rights to complain. That is absolutely shocking! I'd be looking at lodging it with OSH too. ------------- Mama to two earth walkers & two angels. Remember, you are not managing an inconvenience; You are raising a human being. ~ Kittie Franz Next Slingbabies! Meet - Friday 4th May !! |
Posted By: FreeSpirit
Date Posted: 19 November 2009 at 9:23pm
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I'd complain, that's so bad on so many levels... the concept of the place... the safety of the children... the safety of the adults... ------------- http://www.babysfirstsite.com"> 
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Posted By: mummy_becks
Date Posted: 19 November 2009 at 9:34pm
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Complain to the head office in writing. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Bizzy
Date Posted: 20 November 2009 at 11:25am
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hell yes you complain! ------------- http://www.myfitnesspal.com/weight-loss-ticker"> 
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Posted By: Lexidore
Date Posted: 20 November 2009 at 12:02pm
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I concur with all the brilliant ladies above!! Not good enough hun!! Big hugs hun!
On a side note.... you were supposed to have your baby yesterday morning  ------------- 
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Posted By: cuppatea
Date Posted: 20 November 2009 at 1:18pm
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Yep complain complain complain, and if they don't listen talk to John Campbell about it ------------- 
 
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Posted By: Bobbie
Date Posted: 20 November 2009 at 1:46pm
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Complain and also - you don't lock fire exits - it's illegal. -------------  
 
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Posted By: jazzy
Date Posted: 20 November 2009 at 2:40pm
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I would complain the alarm should of gone off, better that that a child missing. Some parents are so stupid also, I would have stopped a child if I saw them walking out like that.
It is suppose to be a safe environment for a child to play in, no matter how busy they are at touching & trying things. |
Posted By: kiwisj
Date Posted: 20 November 2009 at 5:25pm
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Absolutely complain!
Even if you had been right there watching him, if he'd gone out the door in front of you he still could have gotten pretty far. Think about all the crazy things kids do right in front of our eyes! I didn't think the fire doors were allowed to be locked (from the inside) either? ------------- SJ Callum - Dec 2008 Daniel - Oct 2010 |
Posted By: Blankney94
Date Posted: 20 November 2009 at 5:35pm
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I agree with the ladies above. It is supposed to be safe, secure environment - it should be escape proof for small children. If complaints haven't worked at local level, go higher - maybe to the people who sell and manage the Lollipop franchise. ------------- http://lilypie.com"> 
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Posted By: Snappy
Date Posted: 20 November 2009 at 7:29pm
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I would go straight to the head of the franchise over that, that is shocking.
I loathe Lollipops, the last time I took Jackson there he sat in a highchair that was riddled with ants 
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Posted By: HuntersMama
Date Posted: 20 November 2009 at 9:39pm
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Complain!! Thats not really good enough, they shouldnt be making excuses to you. Imagine if something had happened to him (doesnt bear thinking about). This should be a wake up call that it is dangerous if a 2.5 yr old can get out and onto the road so quickly. ------------- http://lilypie.com"> 
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Posted By: AzzaNZ
Date Posted: 20 November 2009 at 9:48pm
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I'd be laying a complaint. Lollypops is the kind of place you take your kids and expect to be able to take your eyes off them for a few minutes. Its supposed to be a "contained" environment. I'd be furious. ------------- http://lilypie.com"> 
http://lilypie.com"> 
http://intermittentblogger.wordpress.com |
Posted By: EmDee
Date Posted: 21 November 2009 at 8:42am
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Absolutely complain! That is disgusting! ------------- DS 8 DD 6 DS 4 DD 2 |
Posted By: girly_girl
Date Posted: 21 November 2009 at 11:33am
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Complain!! Thats appalling, for a place that is supposed to be safe and secure, and then not apologising for it - I'd defo be complaining!!
xxx ------------- 
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Posted By: Glow
Date Posted: 21 November 2009 at 11:57am
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What everyone else said. Complain. Its not your fault babe
Thats appaling service I'm not going to lollipops no more------------- Mummy of Two Boys B: 2004 K: 2007 |
Posted By: Blankney94
Date Posted: 21 November 2009 at 8:19pm
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I just heard something today that put me right off Chipmunks / Lollipops.... apparently what they find at the bottom of the ball pit/pool thing is horrendous. Put me right off anyway. ------------- http://lilypie.com">
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Posted By: Raspberryjam
Date Posted: 22 November 2009 at 11:18am
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Thats soo bad, I would have done my nut. I have heard so many horror stories about daycare centres and I just cant let my girl go there.
I would definately complain, so lucky you were there of course, but the attitude of the caregivers - thats disgusting ! ------------- http://lilypie.com] 
http://lilypie.com] 
http://lilypie.com] 
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Posted By: Tui89
Date Posted: 24 November 2009 at 1:03pm
| Definitely complain, it is a place full of kids and accidents are just waiting to happen with access to the roads like that. I can't see how another adult wouldn't stop him going out, talk about useless. |
Posted By: Febgirl
Date Posted: 24 November 2009 at 1:37pm
I think it was Lollipops the children's indoor playgrounds, not Lollipops the childcare centres? ------------- Two little girls under 2! 
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Raspberryjam wrote:Posted By: Raspberryjam
Date Posted: 24 November 2009 at 1:41pm
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oh ok, well even so. If you choose to work with kids in any respect you should have and show a genuine interest in their safety. Id still go nuts at their lack of safety procedure ------------- http://lilypie.com]
http://lilypie.com]
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