GRRR flippen courier post!
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Forum Name: General Chat
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Topic: GRRR flippen courier post!
Posted By: Tastic
Subject: GRRR flippen courier post!
Date Posted: 30 November 2009 at 5:30pm
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my mum's been waiting for her chrisco vouchers all flippen month
she's been home most the last 3 weeks waiting, Thursday afternoon she comes over for Aidan's birthday and stays till yesterday right so gets home to a card to call dated Saturday. rings this morning to rearrange delivery and told tonight or tomorrow. ring this afternoon to double check when it will be and she is then told 'sorry we have already tried to redeliver this parcel to you TWICE' ummm what the hell. she was only left a card to call for the Saturday but NO apparently they had tried Wednesday afternoon but they had not left her a card then! so she rings me in tears and I then promptly ring the courier company and the first thing I ask is, what is the policy if a parcel is 'apparently' tried to be delivered twice but there is no card left on the first day she said 'its there error and the courier driver must leave a card if no one is home well at that stage I hang up as I didn't have mums card number. I ring back and OMG the person I spoke to was so flippen rude, she kept cutting me off saying its our fault for not being home blah blah. I just hang up ring back got someone else who also said it was there error but would not resend it out as 'they said because its been delivered twice' blah blah I said who is they - oh the courier company. I promptly ask to be put through but she refused! so now we have to go to the courier depot by flippen Wednesday I had a few harsh words to the person this time. I'm so flippen mad! how on earth are we going to get there with no f**ken car stupid flippen people, why do you think we had it couriered for! |
Replies:
Posted By: cealz
Date Posted: 30 November 2009 at 5:40pm
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That's real dumb if it was there fault the first time!
What depot are they making you go to? What do they do with the parcel if you dont get there by Wednesday? ------------- 
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Posted By: sunnyhoney
Date Posted: 30 November 2009 at 5:51pm
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they usually send it back to the sender...
Stupid Courier post...I have to deal with them on a regular basis and they are rude and dumb. I swear the drivers wait round the corner for you to leave your house and then try to deliver. Hugs to you, hope your mum gets her vouchers. ------------- Mum to: Joy Emily 1.05am 27/09/07 7lb 3oz Austin Paul 12.47pm 18/04/10 10lb 8oz |
Posted By: squoggs
Date Posted: 30 November 2009 at 5:56pm
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I have had the same problems with them, in 4 different cities! They are useless, it seems to be that rather than knocking on the door, they just shove a card in the box and drive off. Why is it so hard to walk the extra few metres???!!! They don't even attempt to establish if you are home or not, they are probably running late or cant be bothered...who knows? Maybe they get away with it most of the time because a lot of people aren't home during the day.
Last time it nearly happened I was at home and busted the courier putting the card in the mailbox and confronted her, she was really embarrassed and got the parcel out of her van. Maybe Target should have a look at couriers? Tastic i would ring them back and tell them to deliver it ASAP and you will drop the matter, otherwise it will be going further. hehe sorry for the vent, but this is one of my pet peeves! ------------- http://lilypie.com"> 
http://lilypie.com"> 
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Posted By: kiwisj
Date Posted: 30 November 2009 at 6:19pm
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Tastic I would be calling the courier company as well and putting a rocket up them.
We had trouble with Courier Post last time I was home. They were meant to be delivering something and left a card to say they'd called at 8am when I was HOME. So I called the company and complained, I wish I'd followed it up (even though I got the parcel in the end) because I also think the drivers just put the card in the box without even knocking on the door. When do they think they came round the other time? If there was no card I would be demanding they bring it round again!!! ------------- SJ Callum - Dec 2008 Daniel - Oct 2010 |
Posted By: sunnyhoney
Date Posted: 30 November 2009 at 6:20pm
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I hear you squoggs...the couriers that come here ring doorbell or just knock (we can't hear a knock), turn and start back to the van...I answer the door and they are getting into the van....Makes me sooo mad. ------------- Mum to: Joy Emily 1.05am 27/09/07 7lb 3oz Austin Paul 12.47pm 18/04/10 10lb 8oz |
Posted By: fallen
Date Posted: 30 November 2009 at 6:31pm
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Urgh.. this morning I had the opposite. The Courier Post driver hammering on our door and ringing the doorbell several times while I rushed to put my boob away (was feeding the baby) and answer the door. He was so impatient!!! ------------- |
Posted By: Caro07
Date Posted: 30 November 2009 at 6:49pm
That is poor service Tastic. Don't know if it helps but I live over near the airport. If they have dropped it at that depot I don't mind picking it up for you guys  Then you could get it from me at your leisure.------------- Caroline, SAHM to 2 boys, S (4 years old) and J (2 years old) 
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Posted By: MissAngel
Date Posted: 30 November 2009 at 7:44pm
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Yea let us know how you get on Tastic, I'm sure one of us can pick it up and drop it off for you! ------------- Alex, Thomas and Lily http://lilypie.com" rel="nofollow"> 
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Posted By: Tastic
Date Posted: 30 November 2009 at 8:49pm
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apparently they said the courier came on Wednesday the 25th - my mum was home all day! and apparently they came 2 flippen times! (what a crock of sh*t really)
then again on Saturday and this time they left a card I rang them back and had a few harsh words to say but still no luck getting it delivered My mum is going to ring my brother and see if he can take her if she hasn't picked them up by Wednesday they get sent back to chriscos who have said they will then charge her to resend them! I even asked if they could get them dropped off at a closer post office but they bluntly refused! Im going to be writing a letter/email of complaint and see what happens! |
Posted By: Bombshell
Date Posted: 30 November 2009 at 8:53pm
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amazing the difference in couriers tho....we stock for th ebusiness all the time...some leave it ...some need signatures!!!
our neighbour had a deliuvery the other day...mum saw the courier so offered to sign (they are well known neighbours to us!) - so courier left it!! well it was the free WII from panasonic redempotion! LOL lucky we were honest.... today i got home to a 1 day delivery stashed up next to a random gate....but the 2 bottles of wine werent left and now i have to arrange redelievery or pickup! random! |
Posted By: squoggs
Date Posted: 30 November 2009 at 9:56pm
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grrrr...that reminds me, I have also caught couriers signing for things themselves, and not just once!
------------- http://lilypie.com">
http://lilypie.com">
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Posted By: Maya
Date Posted: 30 November 2009 at 9:58pm
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Sunnyhoney - we must have the same driver, ours does that too - knock, then walk away before you even have 2 seconds to get to the door. Unless I see him pull in from the lounge, I'm screwed.
I must say tho, that we deal with a lot of couriers from a variety of different companies at work and they are almost always friendly and helpful, so I think our local one is an exception. -------------  Maya Grace (28/02/03)
 (02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Posted By: Babykatnz
Date Posted: 30 November 2009 at 10:13pm
I had similar probs with Fastway couriers, and the nearest depot is ages away! It doesnt say ANYWHERE on the card they leave that they will only attempt re-delivery ONCE! PITA driver turned up in the 5-10 minutes it took me to shoot up the road and pick my son up from school! Then one guy who was doing the run on the usual guys day off told me I could sign something that meant anything with my name on it could be left in a (secure) designated spot with no signature required, so thats what we do now. Luckily I did cos thats who delivered one of our free bottles of wine today  ------------- Brandon - 05/12/2003  
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Posted By: Tastic
Date Posted: 30 November 2009 at 11:15pm
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oh yes the knock and walk away without giving anyone a chance to stand up is a good one!
or the stand there knocking so flippen loud half a dozen times! |
Posted By: Shezzey
Date Posted: 01 December 2009 at 7:55am
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Tastic... I think phone Chrisco and ask them to phone the courier company which will make them jump because they dont want to lose their business... |
Posted By: palomino
Date Posted: 01 December 2009 at 7:56am
Dont even get me started on courier post. We caught ours just putting the slip into the letterbox and driving away 
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Posted By: BugTeeny
Date Posted: 01 December 2009 at 8:13am
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We usually have really great service from our courier. She's a sweetheart.
However, the other week I came home to find a card-to-call jammed in my gate and a cell phone lying on my driveway. The cell phone had a name on it, which matched the card-to-call signature. So I called the courier company to say I'd missed a delivery and that I thought I had the courier's cell phone. She paged the courier's scanner to say I had it, so he (a different one than usual) arrived 10 minutes later. I went out to give him his phone. He raced to the gate, without my package. So I asked for it. He said "We'll re-deliver it on Saturday, or you can go on to our website to organise an earlier time" I said "well, you're here now..." He said "I'm in a hurry..." So I said "Well, how about I hold on to your cell phone until Saturday" He gave me my package 
But still, that's pretty slack tastic. Good luck with the complaint. Let us know how you get on ------------- 
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Posted By: sunnyhoney
Date Posted: 01 December 2009 at 10:11am
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that's a bit off wasn't it Mamapickle! Dumb couriers.
I had a package delivered yesterday only I was having a nap and they left a card. They came this morning with a package for my flatmate and I asked for mine "it will be delivered this afternoon" grr. If they are that busy etc etc why don't they organise themselves better. Lol, had a dream last night about my package...when I rang up to arrange redelivery they said they were going to charge my $45 to redeliver LOL I got so MAD...but just a dream... ------------- Mum to: Joy Emily 1.05am 27/09/07 7lb 3oz Austin Paul 12.47pm 18/04/10 10lb 8oz |
Posted By: kiwigal
Date Posted: 01 December 2009 at 11:35am
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What poor service |
Posted By: flakesitchyfeet
Date Posted: 01 December 2009 at 11:42am
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The local couriers are fab, they know me, my dog and my baby lol, and give me plenty of time. Once though I ordered a box of toys and they took it next door, and asked for me. My MIL (not that the couriers know that she is MIL), said that I lived next door but she'd sign for it and drop it off, and the courier happily allowed it. I'm greatful MIL did that, I didn't have to chase it up, but lucky I have a good relationship with her! -------------  http://lilypie.com"> |
Posted By: Tastic
Date Posted: 01 December 2009 at 12:04pm
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well, my mum rang chriscos and got told its her fault for not being home the two times she tried to deliver!
also last night my mum had a friend go over for coffee and she was telling her about it, she said to mum to ring citizens advice and see what they suggest. my mum rang them this morning who promptly told her to SEE the manager of the courier company. she ended up just ringing and having an argument with the lady cause she wouldn't put the manager on the phone! eventually she got through but it was the manager of the Wellington depot, this lady was nice and very apologetic to mum and said she will leave the chch branch manager a message to ring mum back, not only did she ring and leave a message but she emailed them too 30minutes later the chch manager rings mum and once again couldn't apologise enough for 'THERE ERROR!" she was told that they will redeliver it today and asked her what time she would like it. so the courier driver started at 11am and she would be first on his list of parcels to deliver! so finally in the end she doesn't have to go pick them up flippen stupid people who don't do there joy properly! |
Posted By: LeahandJoel
Date Posted: 01 December 2009 at 12:08pm
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I have had a driver banging away on the door...then when I came out of the toilet told me that I shouldn't leave my kids alone in the lounge by them selves, so I asked her how she managed to go to the toilet without holding a baby in her arms and a 2 yr old destroying the bathroom! Then on the other side of it...I do Tupperware and have signed a form that states the couriers can leave parcels around the corner of our deck (the part that can't be seen from the road) but not once have they ever put the parcels around the back...always right in front of the flaming door so everyone in the world can see! Oh and i have also had a card in the mailbox saying I wasn't home when at 7.30am I am barely out of my PJs. I rang the company and did my nanna at them and it was delivered 1/2hr later with many apologies. -------------  
 
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Posted By: ElfsMum
Date Posted: 01 December 2009 at 12:12pm
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lol MP...good call!:)
the one this morning scared the ... outta me as he started talking outside the window..I'm obviously home and he just put the parcel on the doorstep no knock no nothing.. courier post suck:) but got a yummy present:) tastic what a drama:(!!!!! glad it got sorted! ------------- Mum to two amazing boys! |
Posted By: Caro07
Date Posted: 01 December 2009 at 1:00pm
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Glad the outcome was finally positive Tastic Shame it took them so long to sort it out. ------------- Caroline, SAHM to 2 boys, S (4 years old) and J (2 years old)
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