should i be annoyed?
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Category: General Chat
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URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=32822
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Topic: should i be annoyed?
Posted By: Bizzy
Subject: should i be annoyed?
Date Posted: 13 April 2010 at 1:02pm
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Ok so we listed out house and it sold! The night it sold the agent brought the SOLD stickers over but he wasnt sure if we would accept the offer or not so he was a bit cocky, but that characterises him anyway... I said what no champagne... he laughed and said i will bring you one over...
Today i receive a letter from the office of the real estate company with a copy of our docs... the letter is NOT even signed. and i havent heard from our agent since we sold the place. I was so annoyed and angry... but am i being silly. ? ------------- http://www.myfitnesspal.com/weight-loss-ticker"> 
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Replies:
Posted By: caliandjack
Date Posted: 13 April 2010 at 1:18pm
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My understanding is the sold sign doesn't go up until the sale and purchase goes unconditional. Until then its not effectively sold. ------------- http://lilypie.com" rel="nofollow">   [/url] Angel June 2012 |
Posted By: minik8e
Date Posted: 13 April 2010 at 1:39pm
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The house isn't sold until the money is in the bank (even an unconditional offer can fall over), but the sold sign usually goes up once unconditional. I would be a bit pissy if it was my REA as well, what awesome customer service (that's sarcasm)!! I think that, at the least, the letter could be signed. I know when we bought this house, we got a hamper from the REA, and in February this year (2 years later) we got sent 2 coffee vouchers from her....helps to explain why she's one of the best REA's in this area.
Personally, I would expect the REA to follow up that things are going well until the settlement date, make sure I don't have any questions (even if they just had to refer me to my solicitor etc) and generally make sure the sale is going well. Even if it's just to keep them in my good books so that I might get referrals or future business from them. |
Posted By: lilfatty
Date Posted: 13 April 2010 at 1:39pm
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When we sold the agent bought something around the day we moved out (so quite awhile after it "sold")
I actually only expected the agent of the property I bought to give me a gift .. after all .. I paid his commission!  ------------- Mummy to Issy (3) and Elias (18 months) I did it .. 41 kgs gone! From flab to fab in under a year  http://www.femininefitness.co.nz/category/blog - LFs weight blog
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Posted By: minik8e
Date Posted: 13 April 2010 at 1:40pm
| I should say...I wouldn't expect to hear from them once settlement has gone through though, except a phone call to make sure it happened alright and wish us luck in the future or something similar. |
Posted By: Bizzy
Date Posted: 13 April 2010 at 2:22pm
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oh well, maybe i'm a bit pissy and i think that unsigned letters from companies are the pits!
never mind i suppose, onwards and upwards. (i wont be buying a house from the same company though!) ------------- http://www.myfitnesspal.com/weight-loss-ticker">
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Posted By: caliandjack
Date Posted: 13 April 2010 at 2:25pm
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It is pretty average service, but then as you say you wouldn't bother using them again. ------------- http://lilypie.com" rel="nofollow"> [/url] Angel June 2012 |
Posted By: Peanut
Date Posted: 13 April 2010 at 6:26pm
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I work in the industry and our office sends out a standard letter (signed) with the docs once everything is finalised.This goes at the same time as the contract is sent to the solictors.
The office then sends a gift and a card from the manager on confirmation, these are couriered. The agent then goes around to put the Sale sign up and often gives a gift then as well. I would be disappointed with the service! |
Posted By: AandCsmum
Date Posted: 13 April 2010 at 6:35pm
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Certainly not encouraging repeat business is he Bizzy! As you say he could have sold you a new house & got commission on that too. ------------- Kel http://lilypie.com"> 
A = 01.02.04 & C = 16.01.09 & G = 30.03.12 |
Posted By: pikelets
Date Posted: 13 April 2010 at 9:20pm
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Ours was slack too. Soon as unconditional, never heard a peep until about 2 days after we moved to new place they gave us a gift basket.
I would have appreciated a bit more service since I paid so much! Wont be using the same company again either. Peanut - sounds like really good service from where you work  ------------- http://lilypie.com"> 
 3 Angels - Dec10 / Mar11 / Dec11
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Posted By: pikelets
Date Posted: 13 April 2010 at 9:23pm
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Infact that reminds me, it had gone unconditional and no for sale sign had gone up and the open home sign was still up. I had to pull the open home sign off myself, then they came around and cellotaped a cancelled sign on (about 1hr before hand) which unstuck itself in the wind
grrrr 
(sorry just hijacked your thread  with my grumpiness at my REA)
so the answer to your question......yes!  ------------- http://lilypie.com">
3 Angels - Dec10 / Mar11 / Dec11
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Posted By: queenbean
Date Posted: 13 April 2010 at 11:40pm
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Yeah, sounds about right. I've had pretty crap service from real estate agents in the past too. Last year when we bought our house, we had to take down the For Sale signs ourselves and I had to ring them 3 times to come and get them, and the agent kept saying she'd drop by with a gift for us. Almost a year later and still nothing.
This year we sold our other house, and got nothing from the agents...except for the bill. Nice work. 
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Posted By: queenbean
Date Posted: 13 April 2010 at 11:42pm
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Congrats on selling the house though, Bizzy! -------------
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Posted By: Bizzy
Date Posted: 13 April 2010 at 11:45pm
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when we listed out house previously i got a gift from our agent when i had eden, and that was right before we took the house off the market... darn those agents making me expect more! LOL!
------------- http://www.myfitnesspal.com/weight-loss-ticker">
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Posted By: AandCsmum
Date Posted: 14 April 2010 at 8:35am
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Can see why people see privately now! ------------- Kel http://lilypie.com">
A = 01.02.04 & C = 16.01.09 & G = 30.03.12 |
Posted By: MamaT
Date Posted: 14 April 2010 at 10:59am
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I would be disappointed too. You certainly do expect some contact or thankyou gift or something. It is your home you sold, your most valuable possession. Unfortunately that often gets lost on some agents as "just another sale/owner/house". And an unsigned letter - terrible. Such a minor thing but it really does give an impression doesn't it -------------  
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Posted By: Nutella
Date Posted: 15 April 2010 at 11:52am
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I don't get why you would expect (want) a gift since it really only means that they are taking more in commission...they have to pay for the gift somehow and it sure doesn't come out of their own pocket. ------------- 
Oct 11
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Posted By: clover
Date Posted: 15 April 2010 at 12:06pm
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And the gifts are usually rubbish....
But big congrats on selling the house! |
Posted By: Peanut
Date Posted: 15 April 2010 at 6:01pm
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I am amazed by some of the stories on here about RE agents. I guess thats why the office I work for has won lots of costumer service awards. i just thought what they did was the norm.
Interesting when you say the gifts a rubbish. What kinda gifts have you been given? We vary depending on the clients etc - so have wicked peter rabbit books for people with new babies, foodie baskets, cool glass jugs, stunning human body coffee table books. This is just from the office. The agents then give something more personal for their own clients. It does come out of commission but the company I work for has standard commission anyway so you may as well get something. |
Posted By: Bizzy
Date Posted: 15 April 2010 at 8:25pm
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i never expected a gift.. a drink to celebrate yes! like i said i got baby singlets from the agent who didnt even sell our house! ------------- http://www.myfitnesspal.com/weight-loss-ticker">
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Posted By: Treen
Date Posted: 15 April 2010 at 10:14pm
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Yeah Bizzy, I agree. It's not really a gift if you expect it!
And with the unsigned letter, what was it? If it was just a general letter from the agency saying congrats on the sale of your house, I wouldn't lose any sleep over it. If it's any consolation, DH and I just sold a $1.2M house – $38K of which was commission and we didn't expect nor get given a gift. Selling our house was enough of a gift for us! Congratulations! It's still hard to sell in this market. Well done! ------------- http://lilypie.com"> 
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Posted By: clover
Date Posted: 16 April 2010 at 7:56am
| Your agency sounds fab!! We got a naf plate thing but that's fine I wasn't expecting anything as the buyer. My parents agent got about $28k commission from their house and they got a clock, with all the numbers upside down..... |