Babyfactory duplicity
Printed From: OHbaby!
Category: Product Reviews
Forum Name: Product Reviews
Forum Description: Cot or bassinette? Which pram is best for you? How about nappies? Check out our Product Reviews board to find out what other Mums and Dads think and share your thoughts!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=43847
Printed Date: 27 July 2025 at 6:01am
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Topic: Babyfactory duplicity
Posted By: MarkBerghan137604
Subject: Babyfactory duplicity
Date Posted: 27 January 2014 at 7:26pm
Have spent a lot of money at the Baby Factory last couple of years. Today went to return an item bought last week, unused, packaging not opened (as a change mat but too big for the cot). Was told by counter staff "No refund available, only a gift card or purchase another item". I disputed this strongly, and that I was entitled to a refund. I was told very clearly by two different staff "This is company policy". So I quoted Consumer Guarantees Act to them, explained their company policy is in fact illegal, and all of a sudden the "policy" changed and I got a full refund.
Totally underhand company policy intended to dupe the uninformed. Never buy from them again; and if they ever try this on you, make sure you tell them outright their policy is illegal.
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Replies:
Posted By: avidkeo
Date Posted: 28 January 2014 at 5:29pm
I'm sorry you had this situation, but Baby Factory were well within their rights to give you just store credit for what is called a "Change of Mind" refund (which means the goods were not defective or damaged in anyway).
More information from Consumer Affairs: http://www.consumeraffairs.govt.nz/for-consumers/shopping/change-of-mind-refund
And Babyfactory are clear about their refund policy
http://www.babyfactory.co.nz/customer-care/delivery-and-returns/
quote: "Should you change your mind we will happily provide an exchange or credit voucher"
It is nice of them to give you a full refund after you incorrectly stated they were illegal.
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DD born 22 April 2014. No 2: BFP 10 September due 23 May 2016 http://www.fertilityfriend.com/home/43a49d" rel="nofollow - My Ovulation Chart
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