OK yet another complaint govt depts
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Topic: OK yet another complaint govt depts
Posted By: mummy_becks
Subject: OK yet another complaint govt depts
Date Posted: 02 April 2007 at 4:03pm
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I was looking through our cert of entitlement from IRD to see how much money they will be giving us as the new tax year started yesterday and noticed we are not receiving the in work payment. I ring them up to see why, and find out that Studylink have not sent through a little piece of paper to say that I am no longer receiving a student allowance. They were meant to do it in Feb One good thing he was able to sort it out for me and is fast posting it tonight from Wellington and i'll get it tomorrow. Now I have to find out from IRD if I can fax it to them so it is processed by tomorrow night. Fingers Crossed I can as we need that money. Then I call BDM to see where Josh's birth cert is as its been 6 weeks and we kinda need it. The chicky there was really cool and found out that the person who processed the birth cert never rung me to tell me the credit card declined I had to get this off my chest before DH comes home, easier to get the frustration out on by typing first. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Replies:
Posted By: Lissy
Date Posted: 02 April 2007 at 4:37pm
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Oh dear. IRD can be sooooo frustrating. DBM sent us our birth cert for Harlan and it had the wrong date on it, so I rung them and got really sh*tty I think IRD and BDM needs a bloody good rev up, as genuine people like us need help! My mother in law works for the SL section, I know they are under pressure, but still that is totally no excuse. How hard is it to send a bit of paper!!! I hope you get your payment before the weekend, then you can relax and ------------- Harlan Drew DOB: 06.12.06 & Stepmum to Ethan & Christian, DOB: 25.02.99 |
.Posted By: BaAsKa
Date Posted: 02 April 2007 at 5:25pm
Oh man that sux!!!!
I had to ring IRD a few weeks ago as my IRD payment didnt go through and they had WWWAAAYYY over estimated DHs income for last year by about $30,000!!!! and so they had apparently overpayed us!! so i said "hell no!!" and told them DHs income (which i had already told them in the first place!!) and they changed it back but i had to get my payment late through "emergency" circumstances or wait till june to get it back! GGRRR frustrating!!!
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Posted By: ooEvaoo
Date Posted: 02 April 2007 at 5:31pm
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Same thing happened to us with Kahtrell's birth certificate...lucky wegot it in time for the extra payments. However I've gotta grip about the NZ Police & Ministry if Justice. Today I got a letter from MoJ stating that they are working inconjunction with IRD and have been given this address as my postal address, which hadn't changed since the receipt they sent. Anywhos last year I got pulled over and didn't have my driver's licence on me...so I gotta fine. Anywhos we paid the fine by credit card......and they actually undercharged. So we don't hear anything for months, apart from a receipt to say its been paid. And then today I got a letter saying I had an unpaid fine, and that if I didn't ring within 5 days they would initiate any of a list of things ( clamp a vehicle until the fine was paid.....take me to court, warrant for my arrest. blah blah).......and you wanna know how much that owed.....**DRUM ROLL PLEAAASE**.................$1.......yup you read right a dollar *roll my eyes* they call centre person I talked to couldn't believe it lolz. What has the world come to where you can be arrested for $1 lmfaoOo, and it was their own fault. ------------- 
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Posted By: james
Date Posted: 02 April 2007 at 7:08pm
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ok now get this last year i was sent a ird bill for $999 of over payment of child surport now i dont have the money just sitting around so i rang them after being on hold for a hour and being transfred the lady at ird said we will just check you statment and she found out they had underpaid me and it was them that owed me $999 now if i haded rung i would of paid that bill(somehow) and i woul;d of been none the wiseer and nethier would they ------------- <a href="http://lilypie.com"><img src="http://b4.lilypie.com/nLJ5p13.png" alt="Lilypie 4th Birthday Ticker" border="0" /></a> |
Posted By: Maya
Date Posted: 02 April 2007 at 8:55pm
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Gotta love the way the type the name and address on teh back of the birth certificate these days to save printing a separate envelope. What a pity they don't put the 1c they probably save per envelope into customer service. So we get cheap and nasty looking birth certificates that come with cheap and nasty service. Way to go BDM! -------------  Maya Grace (28/02/03)
 (02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Posted By: mummy_becks
Date Posted: 02 April 2007 at 9:09pm
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Well after ringing IRD back she was able to put in the last date of payment of Student Allowance and has started the IRD in work payment up to start next week (but we get it this week due to long weekend). Why the other girl didn't do it I don't know. I do however have to send in the letter that SL send to me to confirm that I am no longer receiving the allowance. Hello tax department you see my income. I forgot to ring BDM back with the credit card number so I have to make sure I get that from DH tonight and call them tomorrow. Then i'm going to be writing them a letter, not impressed with the service I received - well more the fact they never rung to tell me the card declined (I think they stuffed up not us, well I know there is money on the card). They should give me the birth cert for free. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: Maya
Date Posted: 02 April 2007 at 9:15pm
Free? You are kidding right? You know that we're talking about a government department here don't you? 
The funniest thing is that because they are government departments they have no competition so no need to provide good service - it's not like you can shop around! ------------- Maya Grace (28/02/03)
(02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Posted By: mummy_becks
Date Posted: 02 April 2007 at 9:24pm
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Yet I love at the beginning of the call "we record our calls for training and customer service purposes". How about doing what you say . I really just want the person held accountable who knows how many people they have done this to. Might have a talk to my MP he's high up in this government. ------------- I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived! |
Posted By: mum2paris
Date Posted: 03 April 2007 at 8:59am
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argh it really frustrates me how different the service you receive is. Someimtes you ring, you get a great person, fixes everything for you in 10 minutes it's all great. Other times you get someone who doesn't know and gives you all this bollocky info and you can be on the phone for an hour (which i have not got time to be) and still get nowhere. Ew that reminds me i have to ring and adjust our incomes around dues to new tax year. oooh am so looking forward to that. ------------- Janine and her 2 cool chicks, Paris & Ayja 
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Posted By: Katherine
Date Posted: 03 April 2007 at 9:25am
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GRRRR, Emma, you brought up my gripe -- I HATE that Emma Rose's birth certificate has our old address (a rental, no less) on the back. Looks so awful, especially since it was folded into threes to post it. If I have to pay $27 or whatever it was to get the damn thing, I want it in a nice flat A4 envelope without the stupid address printed on the back! To add insult to injury, when we took Em to get her birth registered with the American consulate, they gave us the most GORGEOUS certificate stating that she's a US citizen born abroad -- it's all colourful and on pretty textured paper and embossed and has gold edges, with fancy printing and scrolly decorations. The US government can do SOME things the right way!!! |