Baby Factory - rude and expensive
Printed From: OHbaby!
Category: General Chat
Forum Name: General Chat
Forum Description: For mums, dads, parents-to-be, grandparents, friends -- you name it! And you name the topic you want to chat about!
URL: https://www.ohbaby.co.nz/forum/forum_posts.asp?TID=22236
Printed Date: 08 October 2025 at 12:45am
Software Version: Web Wiz Forums 12.05 - http://www.webwizforums.com
Topic: Baby Factory - rude and expensive
Posted By: Jessica
Subject: Baby Factory - rude and expensive
Date Posted: 05 November 2008 at 2:44pm
|
Hey ladies, my mum just had a terrible experience with Baby factory and I just wanted to pass it on becuase I am so angry! My friend up north is having massive feeding issues with her number 2 so I sent her up my Avent breastpump but I couldn't find the silicone petal massager and another part so I emailed avent and they said I could get a replacement frm Baby factory or Baby city. As I am in Waimate I emailled them both and only Baby City got back to me and were great and said the total cost was just under $20. My mum is in Dunedin today so I asked her to go and get them. She made a mistake and went to Baby Factory. And they were so rude. She realised that she had made a mistake and as she was running out of time decided just to get the parts there, they were $50 - $25 each!!! Along with that she said the sales assistant was really abrupt and rude so she left. She found baby city and they were great and $20 later I have both parts. How on earth can Baby factory justify the difference in cost? The sales person said it was because of GST and delivery! Sorry just wanted to vent, this is not how to win customers, mum won't go back and she is a bit of a spender on the grandkids! ------------- 
Our con-joined boys 20 wk |
Replies:
Posted By: NeoshasMummy
Date Posted: 05 November 2008 at 2:48pm
Gosh thats a bit rank!!! I found baby city have always answered my emails and that, wish they would come here to Gisborne!! Sorry to hear about the bad experience ------------- https://secure.fertilityfriend.com/home/30c4ec/" rel="nofollow">  Mrs Te Kani ❤️ Neosha 26/5/2007 |
Posted By: LittleBug
Date Posted: 05 November 2008 at 2:55pm
|
I also hate the service that I get at the Baby Factory in Dunedin. They have never been particularly helpful to me. ------------- Chloe (4 years) and Oliver (3 years). |
Posted By: hailstones
Date Posted: 05 November 2008 at 3:26pm
|
I totally agree with your comment, we have never had good service at baby factory, there always seems to be alot of shop assistants in there and no-one ever comes to help they all seem to stand around chatting to one another.
When we bought Elle's car seat we actually bought it from baby city, at $50 more (baby factory had it on special), only because baby city were such great service and sooo helpful!! Lots of great things to say about baby city, and not really anything nice to say about baby factory. ------------- http://lilypie.com">  http://lilypie.com">
|
Posted By: Roksana
Date Posted: 05 November 2008 at 3:58pm
|
Oh what a shame....I think you and your mum should write a letter stating your experience as I have found AKL BF quite good and helpful (as are BC). It always pays to shop around but there is no excuse for the difference in price.
I think BF management would like to know that Dunedin BF has a customer service issue! ------------- http://lilypie.com"> 
http://lilypie.com"> 
|
Posted By: Jay_R
Date Posted: 05 November 2008 at 4:06pm
|
The owners of Baby Factory are actually my MIL and FIL's best friends!!
I will absolutely be passing this on to them. They are lovely people and need to know that this is happening in their business! |
Posted By: Shezamumof3
Date Posted: 05 November 2008 at 4:10pm
|
Oh that sucks!!! How rude!!
I have never had any probs with baby factory out my ways though. ------------- |
Posted By: jaz
Date Posted: 05 November 2008 at 5:25pm
|
We go to BF in Sylvia Park for a lot of things and they have always been great. If we want to shop around we go to Botany where there is BF, BC and Farmers. ------------- http://lilypie.com"> 
|
Posted By: mrsturtle
Date Posted: 05 November 2008 at 5:52pm
| yeah it must be a dunedin thing cause they were really rude to my mum too when i asked her to get something for us so she got it at babycity. So now she will only go there so they are getting some good sales from our family with 2 of us due 3 weeks apart. |
Posted By: Freesia
Date Posted: 05 November 2008 at 5:56pm
|
We always had great service at our Baby Factory in Albany. The staff are always lovely and really helpful. -------------  
|
Posted By: Bobbie
Date Posted: 05 November 2008 at 6:02pm
|
Baby Factory have always been good but not a patch on Baby City who always seem to go above and beyond. -------------  
 
|
Posted By: palomino
Date Posted: 05 November 2008 at 6:11pm
| How funny, was just having a similar conversation after a trip to Baby factory in hamilton. They have been rude everytime iv been in there. 1st time they told us they didnt do bassienette mattresses. Found this rather odd, so walked out and went elsewhere to make my purchases. Since been in there and seen them, felt like telling the lady heres your f'n mattresses lol. Baby city staff were lovely, asking when i was due etc. |
Posted By: BugTeeny
Date Posted: 05 November 2008 at 6:25pm
|
I love the BF in Tauranga.
BC is just as good, but it's a little further out of town, so I prefer BF. ------------- 
|
Posted By: Freesia
Date Posted: 05 November 2008 at 7:59pm
|
LOL, just shows how different they can all be. We found the staff at Baby City friendly enough but useless when you want to ask them about something and if you need to order something in. -------------
|
Posted By: LeahandJoel
Date Posted: 05 November 2008 at 8:04pm
|
I prefer the Baby City in Tauranga to Baby Factory, have found the staff tend to leave you alone at BF esp when you actually need advise or have questions, BC are great and also closer to us so tend to end up there the most. -------------  
 
|
Posted By: BessieBear
Date Posted: 05 November 2008 at 8:14pm
|
i hate bf in hamz they are rude and not very helpful. ive noticed they just stand by their desk thing or out the back dont even say hello until you buy somethingi only go their for pea pods. but the rest of the time i go to bc the girls in there know us all by name now. ------------- Sarah Mum to, Boy 07/2008, Girl 03/2010, Boy 05/2012, Angel  07/08/2014
|
Posted By: kriss
Date Posted: 05 November 2008 at 8:19pm
I hate to say it but have always found service at BF Takapuna terrible.. no one comes to help me or are too busy chatting, and didn't call me to let me know an ordered item had come in though they said they would. The worst was when I went in to buy a MB with my mum, I was asking the sales lady questions about it and to demonstrate etc and she was responding to my mum and ignoring me though I was clearly the one with the baby bump! So I always go to BF Albany, staff are fantastic and are really on to it 
Baby City in Albany I have always found bad too.. staff aren't really very well informed of the products and are never available anyway
And I don't think I have very high expectations.. compared to other retail stores  ------------- http://lilypie.com"> 
http://lilypie.com"> 
 Little Angel, April 10
|
Posted By: Natalie_G
Date Posted: 05 November 2008 at 8:27pm
|
I found Baby Factory in Takapuna were not very helpful or friendly.
Baby Factory in Albany were the complete opposite. ------------- http://lilypie.com">  
|
Posted By: Maya
Date Posted: 05 November 2008 at 9:10pm
|
I our local BF, they have always been so helpful, once when we were there when the gremlins were tiny they put Mercedes in the display hammock coz she was screaming! And when my car was stolen and the insurance paid out on the carseats, stroller etc. they were super helpful with helping me find the same items, and when I bought lil miss' hammock and it was faulty, again brilliant service.
Can't say I think much of the staff at Newmarket tho, I hired my snap and go wheels from there and the lady was really nice on the phone but a cow when I actually went in there. ------------- Maya Grace (28/02/03)
(02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
|
Posted By: pomikiwi
Date Posted: 05 November 2008 at 9:21pm
|
I love our BF too, I know the manager now as she is sister of a friends friends but she's great. Some of the other staff are not that great though.
BF is nearer to my house then BC which is the only reason I shop there so often. ------------- http://lilypie.com">  
DD-Carys Amelia 17.03.06 |
Posted By: Kels
Date Posted: 05 November 2008 at 9:34pm
|
OMGosh DUNEDIN BF you say?! I mad the HUGE mistake of going in to get ALize some new jammies while we were down there for a holiday and they were the rudest, unhelpful, pack of b---hes I had ever come across. I ended up walking out the door and leaving my stuff on the counter. ------------- http://lilypie.com"> 
Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs |
Posted By: BeLoved
Date Posted: 05 November 2008 at 10:05pm
|
I have had the same experience at BF Henderson all so busy talking amongst themselves that they never actually come and help you, I have stood at the counter and waited for ages to pay for something while the finished theyre conversation. always find BC much more helpful and great quick service too. ------------- http://alterna-tickers.com"> 
|
Posted By: WRXnKids
Date Posted: 05 November 2008 at 10:31pm
|
Man sounds like there is a huge problem with the dunedin branch aye.
Ive never had a problem with them but i knew some one who worked in the riccarton branch and the invercargill ladies were lovely but didnt seem to know some of their products as i ended up advising a couple on bassinets when i was in getting a cot for josh after he grew out of his. I actually keep thinking if i need a job i might try them as it seems like a cool place to work but i will definitely steer clear of Dunedin branch. -------------   
|
Posted By: Jennz
Date Posted: 06 November 2008 at 1:00am
|
One thing I have found is that they don't seem to have a very good system going on at their counters. I've been to heaps of BF branches (porirua, hamilton, albany, wellington city, botany) and often you'll go up and can't really tell where you're supposed to be queueing or sometimes no one serves you! I remember once at Porirua 2 shop assistants just stood behind the counter talking to each other while I stood there waiting to be served for ages! I ended up having to say something and they acted like I was a huge inconvenience.
I have never once had a sales assistant come up and offer to help in a BF store- in comparison BC is always really helpful, friendly and you get served straight away. I always go there first and only go to BF if Babycity doesn't have what I want. ------------- Jen, Charlotte 7 & Kate 3 
|
Posted By: emz
Date Posted: 06 November 2008 at 4:07pm
Well if you read my cot post you might be able to tell that I'm fuming with Baby Factory at the moment - they've basically told me to strap my child in to his cot instead of giving me suggestions to fix the problem of his cot being able to be eaten IMHO what a waste of fricken money, and now I'm just going to have to stick him in his portacot if he tries to teeth on the wood again. Grr
|
Posted By: james
Date Posted: 06 November 2008 at 5:47pm
|
yep same here bf are rude ------------- <a href="http://lilypie.com"><img src="http://b4.lilypie.com/nLJ5p13.png" alt="Lilypie 4th Birthday Ticker" border="0" /></a> |
Posted By: mumto3+1more?
Date Posted: 06 November 2008 at 8:13pm
|
wow - I thought it was just me... BF in Porirua are shockers, and it doesnt seem to matter who is working, because it has happened to me time after time over 5 years of going there. they stand and talk to each other, or on the phone, or are working around the shop, never offer to help you and the rudest thing- don't even greet you. Last time I was the only one in the shop for 15 minutes I looked around . Three people working and no one even said Hi to me. BC has been great though. I can't remember a time going there when I havent been greeted and offered help. Maybe its a training /management issue with BF's ?? ------------- ~~mommy to~~~ Candyce Chanel 15 Elijah Samuel Francois 5 Jacob Isaac Francois 3 + 4 babies in heaven |