I just have to let everyone know what an aweful company they are! Their customer service has been shocking and we have been without internet for 10 days (just got it back yesterday).
All this started when we called to transfer our home line over to them (we already use them for internet), ever since then we have been given the run around and haven't had internet since 13th May, we have spent every night on the phone to them, waiting up to an hour to get through only to be told a different BS story each night. Yesterday, when I had finally had enough of being fobbed off over the phone I sent them a 3 page complaint detailing EVERYTHING we had gone through, all the stuff ups and the rubbish we had been told and said that they should get back to me by 4pm or else I would take it further to the media.
That was at 10am yesterday morning - I have only just recieved a call from them tonight with the whole "oh we're sorry about that the staff should have known better yadda yadda" and that's it!
So I emailed my complaint letter to Fair Go and to PC World, they should be very interested as Slingshot have just won an award for best ISP in NZ
I've requested that we be released from our contract so that we can take our business elsewhere, BUT "Mr Slingshot" hasn't got the authority to agree to that so we have to wait until tomorrow afternoon to get an answer!
They'd better not say no!
HUGE Grrr to Slingshot!
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ErinsMama wrote:
