A case for discrimination?

A wee while ago I posted on here about my MIL who had bought some boot cleaner for her lime green boots and was sold black cleaner not clear. Long story short, she took them to court and won the cost of her boots back.

However, she still hasn't had her boots fixed, they are from Italy and she hasn't seen anything similar here. She decided to go into another store and try and see if they could dye them for her.

The store she went into was different from the original one but (unbeknown to her at the time) owned by the same person. The shop keeper was very nasty and refused to serve her "because his boss would get angry as he had been told not to serve her". This is despite the owner at court saying there were no hard feelings.

Is there any legal standing to discrimination about this?? MIL is very very upset, he was very nasty about the whole thing (and she can be quite sensitive).

TIA

I doubt it. In fact the owner could say one thing at court and then turn and even trespass her from his stores if he wanted to....

If he doesnt want her as a customer then that will be his prerogative

not fair and not nice though....especially if she was still ok enough to go to one of his stores again!

There are about 16 grounds for discrimination under the Human Rights Act. They include things like race, marital status etc.

I dont think so either but there is no reason why she cant spread so bad reviews.....you know the disastisfied customer tells 9 friends etc.

Mum2Lucas wrote: Yeah ruin his reputation via word of mouth ...

Well..... Ok, so it wasn't very fair, or very nice of him to do that, but he does have a right to refuse service...

I don't agree, however with "ruining his reputation"

Well not so much ruin his reputation, but she's in her rights to mention what happened there to her family & friends, people can make up their own minds & think for themselves ...should have elaborated on what I meant...