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Lisha 
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Joined: 01 January 1900
Location: Christchurch
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 Topic: Grrrrrrrr.................
Posted: 09 July 2008 at 1:00pm |
At Pumpkin Patch!!! 
I am so disgusted with their customer service!
I placed an order on the 29 June and still waiting for it. They had told me within 10 working days. Had to get DH to ring them up and ask as I knew that if I had I would have lost the plot  He rang me back saying that they had only placed the order on the 4th July, a WEEK later, I was like WTF??? and they have sold out of a jacket that I wanted for Lucy. This has happened to be before, the same situation about 1 month ago... and the thing that really peeeeeeeves me off is that NO ONE rang me to let me know this... the jacket was sold out in a 4.... maaaaannnn! Surely it isn't hard to ring or at least email me and let me know... so I have learnt my lesson... NEVER again am I going to order something online!  From PP at least! Have had no trouble with the others.
In the meantime... Lucy has been freezing as her old jacket is too small... and we have had a really COLD winter here.
Oh well.. sorry for the rant! 
Edited by Lisha
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CuriousG
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Joined: 01 January 1900
Location: Raumati South
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Posted: 09 July 2008 at 1:07pm |
I have to say, this is just sh*t service. Boo to Pumpkin Patch.
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Lisha
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Location: Christchurch
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Posted: 09 July 2008 at 1:11pm |
I am going to write to the manager!
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AliaDawn
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Posted: 09 July 2008 at 1:24pm |
always had pretty crap service with pp online.
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.Mel
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Joined: 14 January 2007
Location: Orewa
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Posted: 09 July 2008 at 1:28pm |
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What does the jacket look like? I'll see if I can find it up here for you if you like?
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Mr Mellow (16)
Miss Attitude (8)
Destructa Kid (3)
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Lisha
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Posted: 09 July 2008 at 1:35pm |
Thanks all the same....
embroidered quilted long jacket 134059 splash - 4
No worries if you can't! 
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.Mel
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Posted: 09 July 2008 at 1:45pm |
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I'll check out the outlet store, only because they had HEAPS of new stuff there on Saturday when I was there... they might have decided to discontinue it....
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Mr Mellow (16)
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Neeks
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Posted: 09 July 2008 at 1:51pm |
BOO Pumpkin Patch Online!!!!!! *throws mouldy apples and bananas in their general direction* This is really bad customer service on their behalf... are they TRYING to loose customers??? If so, they are going the right way about it
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Lisha
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Posted: 09 July 2008 at 2:09pm |
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Thanks so much .Mel!
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caraMel
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Posted: 09 July 2008 at 2:13pm |
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I've only once placed an order online with them and had similarly sh*t service!
They didn't bother to contact me about the order until 9 days after I'd placed it and then I had to contact them to query why the jumper wasn't included in the confirmation!
Online PP sucks!
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Mel, Mummy to E: 6, B: 4 and:
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.Mel
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Posted: 09 July 2008 at 2:13pm |
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It's not a problem. I'll probably go down tomorrow.
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Mr Mellow (16)
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mummy_becks
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Posted: 09 July 2008 at 2:35pm |
Mel while you are there can you have a look at the boys trackpants and let me know the price of the size 4 ones please.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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mandz
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Posted: 09 July 2008 at 2:38pm |
I have only ordered from them once but had fantastic service. First delivery arrived about 2 days after I placed the order, missing one t-shirt. Which they had put a backorder thingee in with the order and said they would send if they could find any more stock. All the items I bought were the previous years stock and all on sale. Sure enough t-shirt arrived about another 3 days later.
But have to say your experience sounds terrible - certainly not how anyone would expect from a professional company 
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Zack Robert Henton - 29th December 2009
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Lisha
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Posted: 09 July 2008 at 3:47pm |
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Just received an email from them saying that it is their policy to send out emails to customers if the item is not in stock... haha what a JOKE as this has happened to me twice now in the last 2 months!!
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jack_&_charli
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Posted: 09 July 2008 at 8:55pm |
 Lisha wrote:
Just received an email from them saying that it is their policy to send out emails to customers if the item is not in stock... haha what a JOKE as this has happened to me twice now in the last 2 months!! |
bollocks!!! i know alot of other ladies on another forum that haven't received all their order and didn't get told!
i ordered a few things on 30th june and they arrived this morning. luckily i got everything i ordered.....BUT...i also sent a couple of things back the day before (29th) and i'm still waiting on the replacements! it says on the returns form that all returns are dealt with promptly.......what crap!!!!!! have emailed them today to ask what's happening
alisha....have you rung the outlet store at dressmart to see if they have the jacket?
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Grrrrrrrr.................
