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Bizzy 
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Joined: 01 January 1900
Location: New Zealand
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 Topic: Rude response from company
Posted: 14 September 2008 at 8:44am |
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I am trying to organise gabriels 5th birthday parth and was thinking about getting it catered. I found a company called kiddies catering that had packs for a good price and also some adult platters. I emailed them asking for more details about their novelty boxes and more info re the loot bags and games they do also. Their website states for people to contact them as it doesnt have much info on the site. So anyway i get a reply back last night and i was very disappointed.
My response from them was:
Theme of party is a help !!
A
And that was it, no name of the person even. SO i emailed her back and said that because of her lack of a reply i would be taking my business elsewhere.
I was so annoyed.
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Mama2two
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Posted: 14 September 2008 at 9:03am |
That is really rude! I would be annoyed as well!
I can't believe they have a business at all with that sort of attitude! 
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Mikaela
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Posted: 14 September 2008 at 10:06am |
WTF?! That's so rude!!!
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jack_&_charli
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Posted: 14 September 2008 at 10:10am |
WTF!!
how down right rude!!!! carry on like that and they won't have a business to run
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Maya
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Posted: 14 September 2008 at 11:26am |
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No wonder they're so cheap, they probably have to be to make up for the rude customer service!
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 Maya Grace (28/02/03)
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Candkids
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Posted: 14 September 2008 at 1:51pm |
a happy customer usually tells <5 ppl
a unhappy customer usually tells 10+ ppl 
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caliandjack
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Posted: 14 September 2008 at 2:07pm |
 CatzKids wrote:
a happy customer usually tells <5 ppl
a unhappy customer usually tells 10+ ppl |
There's already 5 of us been told!
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  [/url] Angel June 2012
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pikelets
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Posted: 14 September 2008 at 2:57pm |
OMG That is soo rude!
I wonder if that was the owner or an employee.
That's disgusting!
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Bobbie
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Posted: 14 September 2008 at 6:52pm |
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I'm pretty sure that the 10+ people doesn't take into account message boards.
Good on ya Deb I hope that rude email really bites them in the bum.
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Kels
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Posted: 14 September 2008 at 8:16pm |
Now Im lost as I dont understand the reply at all.
Awful service if that is all they can be bothered typing thought.
Good on you for going somewhere else.
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Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs
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Bizzy
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Posted: 14 September 2008 at 9:56pm |
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kelly they wanted me to tell them a theme, when i didnt even know what sort of stuff they had... they had "themed party boxes" on the site, but no run down of what themes they had...
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Bizzy
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Posted: 14 September 2008 at 10:09pm |
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i got another email from them tonight saying...
It is unfortunate that this is how you mistook my request for information....!!
this time she actually signed it with her name !
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mummy_becks
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Posted: 14 September 2008 at 10:33pm |
Was she trying to applogies?? She didn't do a good job.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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caliandjack
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Posted: 15 September 2008 at 8:16am |
Bizzy wrote:
i got another email from them tonight saying...
It is unfortunate that this is how you mistook my request for information....!!
this time she actually signed it with her name ! |
I thought you were asking her for information?
I don't get her responses either, aren't you the customer and she's supposed to provide the answers.
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[/url] Angel June 2012
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Mazzy
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Posted: 15 September 2008 at 8:39am |
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That's shocking! Reminds me of that email saga that went on a while ago with the lady from the catering company and the chocolate covered strawberries.
I don't know how they think they're going to get any business with customer service like that. And her original 'request for information' wasn't actually a request - that would have required her to actually form a question in her email. I read it as a statement (complete with !!!). What a dumb*ss.
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Mum to two gorgeous girls!
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baalamb
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Posted: 15 September 2008 at 11:17am |
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That's so incredibly bad. At work, if I'm even replying with the simplest thing, I always include a greeting, try and bulk the answer out a bit and then always a proper sign off! There is a million nicer ways for her to have replied to your initial email. Ugh!
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nikkitheknitter
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Posted: 15 September 2008 at 12:45pm |
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Slack. Totally slack.
And bad punctuation. Really annoying.
I most definitely wouldn't be using their company.
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jaycee
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Posted: 15 September 2008 at 12:52pm |
wow - if I had sent an email like that for work my boss would have torn me a new one . Soooo unprofessional.
I saw a cute site advertised in a kids magazine and have stored it away for next year - http://www.poppyseed.co.nz/ - maybe they would be better??
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jaycee
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Posted: 15 September 2008 at 12:54pm |
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Have just looked at the site I mentioned and I don't think they do food (sorry) more about the invites/decorations and party bags.
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Shorty
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Posted: 15 September 2008 at 1:16pm |
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Wow that is shocking!
Imagine if you had of gone ahead with them....wonder what sort of service you would have got!
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Rude response from company
