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Bizzy View Drop Down
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    Posted: 14 September 2008 at 8:44am
I am trying to organise gabriels 5th birthday parth and was thinking about getting it catered. I found a company called kiddies catering that had packs for a good price and also some adult platters. I emailed them asking for more details about their novelty boxes and more info re the loot bags and games they do also. Their website states for people to contact them as it doesnt have much info on the site. So anyway i get a reply back last night and i was very disappointed.

My response from them was:

Theme of party is a help !!


A

And that was it, no name of the person even. SO i emailed her back and said that because of her lack of a reply i would be taking my business elsewhere.

I was so annoyed.

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Mama2two View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mama2two Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 9:03am
That is really rude! I would be annoyed as well!
I can't believe they have a business at all with that sort of attitude!

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Mikaela View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mikaela Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 10:06am
WTF?! That's so rude!!!
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jack_&_charli View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jack_&_charli Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 10:10am
   WTF!!

how down right rude!!!!   carry on like that and they won't have a business to run

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Maya View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Maya Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 11:26am
No wonder they're so cheap, they probably have to be to make up for the rude customer service!
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Candkids View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Candkids Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 1:51pm
a happy customer usually tells <5 ppl
a unhappy customer usually tells 10+ ppl

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caliandjack View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote caliandjack Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 2:07pm
Originally posted by CatzKids CatzKids wrote:

a happy customer usually tells <5 ppl
a unhappy customer usually tells 10+ ppl


There's already 5 of us been told!

[/url]

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pikelets View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pikelets Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 2:57pm
OMG That is soo rude!

I wonder if that was the owner or an employee.
That's disgusting!


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Bobbie View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bobbie Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 6:52pm
I'm pretty sure that the 10+ people doesn't take into account message boards.

Good on ya Deb I hope that rude email really bites them in the bum.

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Kels View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kels Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 8:16pm

Now Im lost as I dont understand the reply at all.

Awful service if that is all they can be bothered typing thought.

Good on you for going somewhere else.


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Bizzy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bizzy Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 9:56pm
kelly they wanted me to tell them a theme, when i didnt even know what sort of stuff they had... they had "themed party boxes" on the site, but no run down of what themes they had...    

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Bizzy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bizzy Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 10:09pm
i got another email from them tonight saying...

It is unfortunate that this is how you mistook my request for information....!!


this time she actually signed it with her name !

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mummy_becks View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mummy_becks Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2008 at 10:33pm

Was she trying to applogies?? She didn't do a good job.

I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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caliandjack View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote caliandjack Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 8:16am
Originally posted by Bizzy Bizzy wrote:

i got another email from them tonight saying...

It is unfortunate that this is how you mistook my request for information....!!


this time she actually signed it with her name !


I thought you were asking her for information?
I don't get her responses either, aren't you the customer and she's supposed to provide the answers.

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Mazzy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mazzy Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 8:39am
That's shocking! Reminds me of that email saga that went on a while ago with the lady from the catering company and the chocolate covered strawberries.
I don't know how they think they're going to get any business with customer service like that. And her original 'request for information' wasn't actually a request - that would have required her to actually form a question in her email. I read it as a statement (complete with !!!). What a dumb*ss.
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baalamb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote baalamb Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 11:17am
That's so incredibly bad. At work, if I'm even replying with the simplest thing, I always include a greeting, try and bulk the answer out a bit and then always a proper sign off! There is a million nicer ways for her to have replied to your initial email. Ugh!
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nikkitheknitter View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nikkitheknitter Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 12:45pm
Slack. Totally slack.

And bad punctuation. Really annoying.

I most definitely wouldn't be using their company.
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jaycee View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jaycee Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 12:52pm
wow - if I had sent an email like that for work my boss would have torn me a new one . Soooo unprofessional.

I saw a cute site advertised in a kids magazine and have stored it away for next year - http://www.poppyseed.co.nz/ - maybe they would be better??


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jaycee View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jaycee Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 12:54pm
Have just looked at the site I mentioned and I don't think they do food (sorry) more about the invites/decorations and party bags.


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Shorty View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Shorty Quote  Post ReplyReply Direct Link To This Post Posted: 15 September 2008 at 1:16pm
Wow that is shocking!
Imagine if you had of gone ahead with them....wonder what sort of service you would have got!

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