Author |
Topic Search Topic Options
|
febbabe
Senior Member
Joined: 24 June 2008
Points: 364
|
Post Options
Thanks(0)
Quote Reply
Topic: Maternity Direct-problems?? Posted: 30 December 2008 at 10:19am |
Has anyone else used Maternity Direct and had an issue with items not arriving?
I ordered a Hot Milk maternity bra on the 11th December of which the payment was deducted from my credit card on the 15th December. I have still not received the bra. I can understand its a busy time of year but how many people order bras for Christmas presents? They apparently deliver within 5 working days and will email if there is a problem with availability etc
The website only has an email address which I have emailed twice but have had no response.
|
 |
Sponsored Links
|
|
 |
Red
Senior Member
Joined: 01 January 1900
Location: West Auckland
Points: 1452
|
Post Options
Thanks(0)
Quote Reply
Posted: 30 December 2008 at 11:01am |
Gosh that is terrible service - at least if they were closed for Christmas they should have an email telling you so. Have you looked in the Whitepages at all to see if they hav a number in there. I think that it is a bit odd that they don't have a contact phone number on their webpage, hope it arrives soon!
|
 |
ooEvaoo
Senior Member
Joined: 01 January 1900
Points: 1502
|
Post Options
Thanks(0)
Quote Reply
Posted: 30 December 2008 at 12:58pm |
Postage and couriers have been incredibly back logged. But I wouldn't think a parcel would take that long to arrive!. Hope you get some answers soon
|
|
 |
mummy_becks
Senior Member
Joined: 01 January 1900
Points: 14931
|
Post Options
Thanks(0)
Quote Reply
Posted: 30 December 2008 at 7:26pm |
That is strange. I received an overnight courier package the next day so if they posted it snail mail it is possible that it is backlogged but couriers are pretty good at the moment.
|
I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
|
 |
Birdie
Senior Member
Joined: 06 June 2009
Location: North shore
Points: 1615
|
Post Options
Thanks(0)
Quote Reply
Posted: 27 January 2012 at 11:37pm |
Its now 2012 and their service still has not improved
I have been waiting over 2 months for a refund and have had no reply to my numerous emails or phone calls
|
|
 |
snugglebug
Senior Member
Joined: 24 June 2009
Location: North Shore
Points: 2146
|
Post Options
Thanks(0)
Quote Reply
Posted: 29 January 2012 at 12:59pm |
I had trouble with them when I was pregnant I bought 2 things and it turned out they weren't in stock then they didn't want to refund me, and said I could have another similar item if I just paid $10 more, etc it was very frustrating! Maybe someone should go to target about them
|
Me 28, DH 29 DS born 20 Nov 2010 (4 years old) #2 due October 7
|
 |
Red
Senior Member
Joined: 01 January 1900
Location: West Auckland
Points: 1452
|
Post Options
Thanks(0)
Quote Reply
Posted: 31 January 2012 at 12:14pm |
Birdie - did you pay by credit card? If so, maybe contact credit card company? We have done this before. Man I am suprised MD are still in business, that is shocking. Over three years down the track!
|
|
 |
Nina106330
Newbie
Joined: 19 February 2013
Points: 5
|
Post Options
Thanks(0)
Quote Reply
Posted: 19 February 2013 at 8:43pm |
Still terrible in 2013, steer clear ladies
|
 |