after school care advice

Now, just to start this off - my DH thinks i am over reacting. what do you think? and i want real opinions. don't pussy-foot. this isn't the kind of thread where I tell you what i think, and get annoyed when you don't agree.

Jake goes to after school care for an hour tues-fri. He didn't go last tueday (his first day of school). Tuesday i rang to tell them my mtoher would pick him up. call went like this

ring ring
no ring..........clikc (hung upon)

I try again
ring ring
no ring......
me: hello?
him hello?
me: is this 2358975 care?
him: yes?

now this has no bearing apart from making me feel weird about the professionalism. let's move on.

So on the website they say how security and care are major concenrs. To pick up child we need photo id. so i tell mum to get hers swhen she picks Jake
up.

she picks him up and is not asked who she is, let along for id.

Thursday - i go in and jake is sitting - sulking - while other kids are doing stuff. I pick him up and ask how i am meant to pay them. the girl there says by cheque. when I say that i don't have a cheque book she says she will have to ring her boss. 10 minutes goes past. She sees me again and goes "oh, i'll ring him now" (may have ben five mins).   
then saysI can internet bank. she doesn't have the number. She will bring tomorrow.

Friday - i go in - kids are playing a game.   jake is sitting on stage (they are in hall) sulking. girl sees me and then says to kids (in my opinion, with guilt), "let's play games that people don't have to lose"

jake later says that he lost every game - always. (NB: child is prone to exaggeration though)

Tuesday: i walk in to pick him up. Can't find him. find him wandering around school with a friend (not from after school care - her mum is having an interview). Staff are in playground chatting to each other. they cannot see jake from where they are...at all. jake says he has been reading, playing bubbles with M (friend)(. I am now livid.

So i want to pull him out. i feel that for a kid they know to be in his second week of school they should do more to make him welcome, and they most certainly should be doing more to make sure he is safe. lewis (granted, doesn't know about today) thinks we shouold wait til the end of term and that I am babying him.

What do you think?

That would piss me off.

Forgetting about the sulking/not enjoying it part theres no way Jake should be wondering around school unsupervised. Thats shocking considering hes only 5. He could wonder right out of school without them knowing.

Not cool at all!

so called DH and he was NOT impressed. i rang the boss who said that it wasn't good enough as well. he is going down tomorow to suss things out. but have decided to find another place. I am not pleased with the idea of him wandering and the girls are just too young and inexperienced i think.

Am thinking about asking someone but we don't really know anyone in the area. Could try and do an exchange cause lewis takes jake to school everyday. ....dunno. But we are moving him. thanks everyone!

oh, and am paying $30 a week for four hours