Hi there,
My OH signed up for this a few weeks ago when it just started. We had to wait about 3/4 weeks for the prints and sent a couple of emails to find out what was going on.
The prints are matt not glossy and we found the quality variable. At the end of the day though, so long as you don't mind waiting, you can get as many prints as you want and it's only $10 (from memory) for the year
It's certainly no good for if your wanting a nice photo to frame, but for every day getting passed around or kept in wallet photos, they're fine.