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Bobbie 
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Joined: 01 January 1900
Location: North Shore Auckland
Points: 6123
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 Posted: 07 December 2007 at 12:00pm |
of course it's your fault Paws - the sooner you accept that the sooner the world will be a better place 
Do you still get the totally daft questions too? - like the 'can I have a free flight to Dunedin because my cat is down there and the neighbours can't catch it to bring it up'
or the great one I got from a travel agent asking if they needed to print a ticket out for the dog traveling in the hold.
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Paws
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Joined: 01 January 1900
Location: Auckland
Points: 5860
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Posted: 07 December 2007 at 2:35pm |
 Bobbie wrote:
of course it's your fault Paws - the sooner you accept that the sooner the world will be a better place
Do you still get the totally daft questions too? - like the 'can I have a free flight to Dunedin because my cat is down there and the neighbours can't catch it to bring it up'
or the great one I got from a travel agent asking if they needed to print a ticket out for the dog traveling in the hold. |
Hahahaha!
Ok.....lets see.....I've been asked if we fly over the ocean (still my personal favourite call), for a rental car from Auckland to Sydney (yeah sure - watch out for those drop bears while you're there yeah?), I always love how people ring up and ask for the number of other airlines (oh right becuase I'm dying to help you contact the competition), the people who want to go from Here to Australia (ummm 1. we are the international call centre - here could be anywhere on the globe, care to be more specific? and 2. You have seen the size of Aussie right? Did you have a particular place in mind becuase just plain old "australia" isn't going to cut it) and lets not get into the fact that people are often amazed at how you can leave Auckland at 10.00am and arrive into Sydney at 11.30 (Caller: wow that IS a quick flight isn't?? Me: Let me introduce you to a little thing called time zones.)
Ones I haven't taken but have heard about are the people who fly in and want to do a day trip by train to Wellington (guess where they were calling from), the person who went on and on about booking a seat for Heather and only finally at the end cared to mention Heather was a dog . 
Gosh I love my job.
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Paws
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Joined: 01 January 1900
Location: Auckland
Points: 5860
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Posted: 07 December 2007 at 2:40pm |
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Oh and one last thing....I don't care if you are Gold Elite....if we tell you to check in 2 hours before your flight then do it. Don't smugly say "oh I'll check in about 45mins before it will be fine I'm a gold elite" and then come bleating to me when you're not let on the aircraft because the FLIGHT IS FREAKING CLOSED!
*breathes*
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Snappy
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Joined: 27 August 2007
Location: lower hutt
Points: 2493
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Posted: 07 December 2007 at 3:05pm |
gosh, i remember when i worked at paknsave.. i said "hi" to a customer and he went absolutely bolistic at me for saying "hi" and not the correct word which is "hello"
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Mummy to two beauties... Formerly Kaiz.
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Sarah Beth
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Joined: 01 January 1900
Points: 2405
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Posted: 07 December 2007 at 4:10pm |
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One of the worst I had more recently was from a child!!! The call centre phone number was similar to what now, he called and yelled at me for lying, cursed at me for not leting him speak to 'what now' then hung up!
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Bobbie
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Joined: 01 January 1900
Location: North Shore Auckland
Points: 6123
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Posted: 07 December 2007 at 4:27pm |
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haha oh my gosh! It's totally the same! People are just consistently stupid! Paws you've had some awesome ones!
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SquishysMum
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Joined: 01 January 1900
Points: 1083
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Posted: 07 December 2007 at 4:28pm |
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I used to work at the accommodation office at Massey - I lost track of the amount of times parents would ring at account time and ask me why THEIR child hadn't been paying their rent!!!
"But they've been getting their loan/allowance etc every week"
"yes, but it goes into THEIR bank account, not ours. What they choose to do with THEIR money is THEIR problem, and now yours, as you signed guarantor on their account."
"But why haven't YOU taken the money out?"
"We do not have access to your child's bank account...."
It would happen EVERY day around the end of semester, and some of these parents could be REALLY abusive!
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mummy_becks
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Joined: 01 January 1900
Points: 14931
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Posted: 07 December 2007 at 5:08pm |
Reminds me of my 018 days. I have some great stories from there. Specialy as I was on the support desk and the "supervisor".
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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pepsi
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Joined: 01 January 1900
Points: 2699
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Posted: 07 December 2007 at 7:25pm |
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Some people are just dickheads and probably act like dickheads to whoever they deal with.
Don't worry, the next time they are being their usual dickhead-selves to some staff member at McDonalds someone will probably spit in their burger.
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Sarah Beth
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Posted: 07 December 2007 at 7:41pm |
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My favourite one was Mr Pratt. I couldn't find his policy in our system and he got angry with me. My response...
"I am sorry Mr Pratt, there are a lot of Pratt's in our system and I can't find you"
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Paws
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Joined: 01 January 1900
Location: Auckland
Points: 5860
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Posted: 07 December 2007 at 9:37pm |
I sure I remember you telling me that one when it happened....priceless!! 
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Bombshell
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Joined: 01 January 1900
Points: 6665
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Posted: 08 December 2007 at 6:25am |
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LOL SB....
Our number is similar to PP....OMG dial quick and you get us - one woman refused to accept that we werent PP...so we took her details and told her we would get back to her...Bet she used the right number when she did ring back!!!
Have to say tho - there are some real idiots working in supermarkets...esp at WW down the road from here...OMFG could you be any slower, and they are mostly young school leavers...and sorry but there is a reason they are working in a supermarket = and they dont help people who are doing a decent job! BTW when i buy shopping I want it in bags...unlike the idiots at NW the other day who asked if i wanted 8 packs of nappys and three bags of dog food in a bag....UMMMM YES!!!! isnt that part of the service....and dont look grumpy when you then have to pack it.....YES they got THE look from me.....and i think one even got a YES OF COURSE I DO!!!!
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lizzle
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Joined: 01 January 1900
Location: New Zealand
Points: 8346
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Posted: 08 December 2007 at 8:08am |
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I know what you mean BS - there are defintintely some idiots working. i finish at 4:30 and "officially" am meant to wait until someone relieves me (i say "officailly" as because I complained about working wiht no pay!!! they take me off so they don't have to pay me overtime that I demanded), and the high school kids are always late and never really understand that if you start at 4:30, you should be there...at 4:30. I went shopping after work a few days ago and asked for a book of stamps and the girl became all confused about "when did PNS start selling books?"
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crappy work stories
