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caraMel 
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Joined: 01 January 1900
Points: 5342
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 Posted: 14 April 2008 at 5:52pm |
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Thought I'd bump this up because I got a reply from the TT distribution company today. I'm so stoked, they didn't have the right colour lid left for Benjy's cup so they are very kindly sending me out a whole new cup!!
Awesome customer service, way to go Jackel NZ!
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Mel, Mummy to E: 6, B: 4 and:
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Roksana
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Joined: 01 January 1900
Location: Manurewa, Auckland
Points: 6137
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Posted: 15 April 2008 at 9:59am |
I just emailed them too...I have the same problem and didnt know who to contact. Thanks Yumi!! 
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Two Blondinis
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Joined: 01 January 1900
Location: West Auckland
Points: 4370
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Posted: 15 April 2008 at 7:06pm |
I finally got a reply last night - said they were aware of the problem... that was it!
So I emailed them back saying "well actually no that is not ok - the directions on the back of the straw replacement set shows the OLD DESIGN lids! I want you to do something about this" 
Guess who's also getting a whole new cup! Blardy cheek!
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Katherine
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Joined: 01 January 1900
Location: New Zealand
Points: 949
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Posted: 15 April 2008 at 7:18pm |
 Two Blondinis wrote:
yep, we need the bendy straw bit. How much do you want for it? I know they're not cheap!
Don't worry about posting it - just give it to Emma next time you see her and I'll get it off her  |
Sorry, I forgot to check this thread before -- I've set the straw aside and will give it to Emma tomorrow to pass to you. You can have it for free, I just want to get rid of it and I'm glad it can go to a good home! :) So don't toss out that old lid just yet!!!
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pepsi
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Posted: 15 April 2008 at 7:19pm |
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Far out can't believe they took so long to reply! I already have my replacement lids which arrived on Monday. I guess it depends on which customer service person you deal with as to how efficient they are?
Glad you're getting a whole new cup for your trouble!
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Roksana
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Joined: 01 January 1900
Location: Manurewa, Auckland
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Posted: 17 April 2008 at 10:22am |
I got a reply today saying that out of goodwill I will be getting my two cups sent to me!!
I guess I sounded angry enough on my first email.
Toni, how pathetic that they didnt offer the new cup on the first email!!! arrggg
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Roksana
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Location: Manurewa, Auckland
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Posted: 22 April 2008 at 1:57pm |
YAY!!
I just recvd two bottles. One skinny and one fat one!!
Good on them!! And that for letting us know who to contact!! 
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Help with Tomee Tippee toddler bottles
