Trade Me disappointment

I am so gutted.

DH and I purchased some second hand carpet off Trade Me hoping to re-carpet our three bedrooms (currently three different, 1970s styles!).

I know it's a case of 'buyer beware' - but the stuff we got seemed so good. Pictures and comments all stacked up.

DH collected and said they were really lovely. We were stoked! Then today when we roll it out...not so good! The three peices we had hoped to use were worn, had mildew around the edges and even worse - one of the peices is entirely different carpet (close in colour, but not the same!)

I nearly cried! One of the bedrooms is going to be the baby's room....

I've written to the people whom we purchased off, but I'm not naive to think that they 'have' to give us our money back. It was my stupid fault. I should have checked it out....

So basically now I feel stupid and poor. We can't afford to lose $250.00 at the moment (like we ever could!)

So, really just a tale for you all to remind you...'caveat emptor' (and to cross your fingers that perhaps, just maybe, they take pity on us and give us our money back!)

 

Bummer that you could not see it first.
We bought our carpet of TM, we new there was a couple of marks but we got it steam cleaned once laid & it was just to get up through the winter before we re did the floor, as we lived in the country & carpet & kids don't go together.

Did you pick up? Do you have the trader's address? Let them know that you are lodging a claim with the Disputes Tribunal. Costs $30 but you'll easily win.

I think the hardest thing was I was so looking forward to getting baby's room a little more ready and now...well, it will have to wait. STINK!

Oh that really sucks - bugger. People are so dishonest these days, makes me sick!

Emmi that totally sucks, you paid for something that you did not get & you did not get your money back & thats big bucks.

surfergirl I think you are lucky getting half of your money back & still get all the carpet. Not many traders will do that. I know you are disappointed, but it is TM, & not brand new.
Now with saying that I would not give them any money back if you make any money on it. They did not give you a full refund & you used petrol & time in picking it up. I would use the refund to do the baby's room.

Think a lot of us have been stung by descriptions, photos & expectations. Now I ask questions even the stupid ones.

Jezsika wrote: however Jazzy it is stipulated that the seller is at fault and you can ask for a refund if the goods were not acurately described etc I read their rules awhile ago. That is also why i recommend using safe trader for the hefty trades.

Oh & we all know that not everyone sticks to the rules don't we. I guess we would have to read the auction to see just how it was worded.
I bet TM cover there ass & would probably not do much about it.

When it comes to buying second hand items that can not be viewed you take a chance of not getting totally what you want & if it was perfect they would not be redoing it, I know I bought carpet off TM. We had heaps left over that we could not used, I did not view first or ask enough questions.

I saw someone selling cats balls on TM, (& not toys) & someone bid on them, and yet they wont allow HPT. What's with that.

Awhile ago I saw on the news people were getting scammed over ph's & computers. Paying for them & not getting them.

I love TM & getting a bargain, but it is not a shop you don't have the same safety back up.