Is it right

Hi All,

Recently I purchased some merino clothing from an online shop as we were going on holiday to a frosty destination. Unfortunately on arrival the clothing advertised for a 6 month old did not fit my 4 month old. I returned it very quickly in the same condition and purchased some merino from a retail shop as I didn't have time to go back and forth with sizing pre holiday. Now the online shop refuses to refund my money as they say I changed my mind which of course I didn't (I didnt' return all items just the ones that didn't fit). They say as it was on sale there are no refunds. This I did not know until after purchase. She did offer a larger size but I couldn't go back and forth and didn't expect this debacle. She says there is a store credit but I don't want any more merino it was only for the holiday and I purchased the other items elsewhere of which she knows.   Do you think this is right?

Edited by Kirsty

As far as I am aware it is no different to buying from a retail store in that buying the incorrect size is not grounds for a cash refund. I think they are within their rights to only offer you an exchange or store credit.

I think I know who you are talking about - I had the same problem. The hoodie that was meant for a 9 month old was super tight on DS when he was about 3-4 months and hes not huge. He wore it then, but I really wanted it for when it got cold. Same thing with the AIO. I didnt bother contacting them and I probably should have.

Yea unfortunately they only have to give you a credit. The only situation when you are able to get a cash refund is if the goods are faulty and they cannot be repaired and you cannot be given an equivilent (sp?) replacement.
I had the same issue with a wee outfit I bought for Isla. It was a bodysuit and mtching skirt and I bought size 6-9 months with the intention she could wear it in the spring/summer months..... well we got it and the body suit wouldn't do up around her bum and the skirt wouldn't come up over her thighs! It was TINY! Looked like something you'd put on a doll! I kicked up a stink saying how they didn't make any note of the small sizing on the website so I should get a refund as there was nothing else I wanted but nope. I only got a credit. It's a stupid rule but unfortunately, they are within their rights.

Thanks for your comments. I agree it's probably more a moral right (in my eyes) than by law.. After purchasing another merino brand I see there is a quite difference in quality and a sizing. I guess you get stung and don't go back. Their loss, no referrals and I'll not speak a good word about them.

I am not sure that it is legal to only tell you there are no refunds on sale items after you have made the purchase. I would go back to them and explain this to them, tell them you needed it for a specific weekend and there was not time to return the goods and receive the exchanged items.