Xbox 360/ EB Games Help

Hi,

I purchased a preowned console from EB games a couple of months back. 2 weeks after buying it, it stopped playing games completly nothing would work. I contacted EB games who advised to bring it in and they would replace it.

I took it in. The guy said we dont have any in ChCh but il get one sent from Auckland.
I phoned up 2 days later to ask when id likely recieve replacement and they said 2 WEEKS! Ok, that annoyed me, so i complained. 1 week and a half later they called me as they had a replacement.
I went to the store and the guy took it out of the box, and hello, the front was broken and the xbox didnt go. So once again i walk away with a not going xbox.

They found another replacement a week late, they tested it and gave it to me. Sweet.

Its been around 3 weeks and now this one is faulty as well, theres 3 red flashing lights and it doesnt turn on, this is after about an hour of game play, it starts freezing and then you reset the console and get the red flashing lights.

I am still under warranty with EB games but i no longer wish to have their 'preowned' consoles.

Where do i stand? Can i ask for my money back?
I mean they dont give me a new warranty from when they give me another console, so i can see this happening over and over untill i have no warranty left and then il be screwed!

What should i do?

I thought so too, i mean i just completed Legal and Compliance at work and it covers the 3 acts and i think they shoould be giving me a refund.

Well you don't know if you don't ask - right?

I'd definitely go back and demand a refund, bring up the 'Consumer Rights Act' and that'll get the wind up their pipe hole. You're in the right here, you're the paying customer!

I think what your referring to emz is the red ring of death, and thats all four lights are red. This is 3, which i googled and it means hardware failure.

Im going to call them, its the town EB

Hey Mel,

Did you get a new warranty with your reconditioned one?

God, I wish I could just offer you mine! DF can sit for hours playing it! Obviously he's aware of my disdain for the blimmin thing so unfortunetly if it happened to go 'missing' he'd know exactly who to blame

But, yes like all the others, you are entitled to a refund.. thats really not good enough!