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Paws 
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Joined: 01 January 1900
Location: Auckland
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 Topic: I am over rude customers today!
Posted: 04 February 2008 at 12:31pm |
There seems to be an overabundance of them!! I am over them!!! 
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Lisha
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Location: Christchurch
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Posted: 04 February 2008 at 12:43pm |
Oh you poor thing! Pitty that you can't tell them where to go! 
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EmDee
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Location: Waikato
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Posted: 04 February 2008 at 12:46pm |
I hear ya! You work in a Call Centre eh? I used to work in one for a power co and OMG some people are SO disgustingly rude 
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DS 8
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mummy_becks
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Joined: 01 January 1900
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Posted: 04 February 2008 at 12:54pm |
Just what you need on a Monday so not fair.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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almostthere
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Posted: 04 February 2008 at 12:55pm |
Im having an ok day customer wise.. just alot of people that dont understadn what im trying to tell them and they dont listen.. had a bad one last week, so I feel your pain!!!
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Paws
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Posted: 04 February 2008 at 12:59pm |
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Yup Call Centre....
Now if I could take a moment for two major apologies people I have dealt with this morning...
I'm very sorry to the the secretarty of a certian prominent polication...that we don't fly domestically within Australia.
I'm very sorry to the person missing points from a Singapore Airlines flight....that I don't feel like copping the company a $10million (yes $10mill!) fine for adding points earned on SQ flights that I shouldn't be adding to your Air NZ account.
Oh and I'm very sorry to the person who called wanting information on another person's account without having thier pin number...no....again...I don't wanna get pinged for breaching the privacy act!!!
Edited by Paws
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mummy_becks
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Posted: 04 February 2008 at 1:03pm |
Oooo go spill who was the first caller.
Holy 10mil is a lot of money.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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almostthere
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Posted: 04 February 2008 at 1:05pm |
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OMG i hate when people do that!
Oh yes, i am so and so's sister....
Ok lady, i dont care if you are the queen of sheba, i cant give that info to you without their express permission!OMG!!!
sounds like youve had a tough one today....
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Paws
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Posted: 04 February 2008 at 1:20pm |
 mummy_becks wrote:
Oooo go spill who was the first caller.
Holy 10mil is a lot of money. |
Yeah it is a lot!!!
And I wish I could spill....I've actually had two politicians today...the first was acutally her and a lot nicer!!
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caraMel
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Posted: 04 February 2008 at 1:34pm |
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I remember some of the stories my sis told me about working there Gen! Its unbelievable how stupid and unreasonable some people are.
I wonder if they'd be brave enough to be as rude in person or if the anonymity of the phone makes them nuttier?
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Mel, Mummy to E: 6, B: 4 and:
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Kels
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Location: Lower Hutt
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Posted: 04 February 2008 at 1:49pm |
Good point Mel
Hopefully your day gets better Gen!
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Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs
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Paws
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Posted: 04 February 2008 at 1:55pm |
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Nah the phone thing does make them ruder....
Stupid people I can deal with...it's out and out rude...
PS....if you KNOW you will need to pay us money....then don't sigh at me when you then have to go get your credit card...
PPS....no I can't just magically figure out what flight you are on.
Edited by Paws
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MissCandice
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Posted: 04 February 2008 at 2:25pm |
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I work in a call centre. For telstraclear. Its AMAZING how rude people get. I have been abused, sworn at, called every name under the sun, all for wht? Not wanting to breach privacy act and giving out someones details, addresses, who they have called, who has called them. Then theres the 'you overcharged us' people that havent actually been overcharged and just bi*ch winge and moan untill you just cant be bothred anymore and tell them you will gibe them 2 free movies (sky) or some other small thing.. then theres the people that dont want a bar of you and want a manager immediatly. Even if there isnt one available.
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~ Mummy to a beautiful girl ~
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The_Stuarts
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Location: Wellington
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Posted: 04 February 2008 at 2:30pm |
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I used to be in a call centre (finance company) and the worst for trying to get information without providing written authority were lawyers. You'd think that after spending years at law school they might have actually learnt something about the NZ law!!
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almostthere
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Posted: 04 February 2008 at 2:32pm |
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Lol i also work in a call center (for a metro utilitites company in Auckland. People really dont like us) And yea, we also bear teh brunt of our customers frustrations..
Theres the time i was called a half wit, told to go f myself, im not paying my bill, ive been spoken to like i knew nothing about what they are talking about, had my position questioned.. OMG its never ending the rudeness people display when they know that you cant see them!!
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The_Stuarts
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Posted: 04 February 2008 at 2:37pm |
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I hung up on a client for swearing at me. I told him that I don't tolerate that kind of language and if he uses it again then I will be terminating the call then the next time he swore I hung up. My boss fully supported me too.
I've also had someone ask to speak to a man becuase (although I was senior and much more experienced) he didn't believe that I knew what I was talking about being a woman.
One thing I learnt in the call centre and in my latest incarnation dealing with complaints and complex enquiries is if in doubt be a mum and treat them like the child they're acting, none of us get paid enough to put up with that kind of behaviour!!
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Skyflame
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Posted: 04 February 2008 at 3:06pm |
The rude customers are definately something I am not looking forward to when I go back to work. They can be awfully rude in disrupts (ie. Fog) in person too. 
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Mama2two
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Posted: 04 February 2008 at 3:11pm |
Been there. I will never work in a call centre again if I can help it!!
Rude customers, filthy dirty old men customers 'shudders' and I even had one talking to me while he went to the loo! ICK, ICK, ICK!!! 
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almostthere
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Posted: 04 February 2008 at 3:32pm |
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Lol funnily enough i actually really enjoy my job.. been in customer servce for about 8 years now... I prefer to be on phones as I can hide my face whereas face to face custies are able to see me get angry.. I can hide my anger when im speaking tho which makes it alot easier!! lol
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Paws
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Posted: 04 February 2008 at 4:34pm |
Oh yeah....if people could see some of the faces and gestures that happen over the phone!!!  Thank goodness they can't!! As for the things that are said once the customer is on hold!!!!! Not the average one of course but the really really rude irrate, insulting ones.
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I am over rude customers today!
