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Maya View Drop Down
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Joined: 16 September 2003
Location: Sydney
Points: 23294 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Maya Quote  Post ReplyReply Direct Link To This Post Topic: Treasures
    Posted: 10 March 2008 at 12:38pm
Even tho I am a cloth girl, I just have to give Treasures a big thumbs up. Last night Willie went on an emergency nappy mission at midnight to get sposies coz I have enough washing to do with all the spewy sheets let alone tummy-bug nappies, and when I opened the packet half of them are faulty.

OK so no thumbs up for that, but I rang their 0800 number this morning and spoke to a lovely man who is sending me out a replacement and he was very apologetic and sweet, so I am most impressed. Huggies were less helpful when I had probs with their Dry Nites.
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fattartsrock View Drop Down
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Joined: 01 January 1900
Points: 6441 		Post Options Post Options   Thanks (0) Thanks(0)   Quote fattartsrock Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2008 at 1:32pm
I had 2 faulty packs ages ago, so I emailed them then sent the faulty naps to them, and they sent me out 4 packs fo rmy trouble. I was very, very impressed.
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Bel View Drop Down
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Joined: 02 March 2007
Location: Northland
Points: 2603 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Bel Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2008 at 1:37pm
Surely a bit of a pity that you have to be impressed after they have dealt with faulty nappies...?

But always nice to hear about good customer service!!
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EthansMummy View Drop Down
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Joined: 01 January 1900
Location: Waikato
Points: 990 		Post Options Post Options   Thanks (0) Thanks(0)   Quote EthansMummy Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2008 at 2:17pm
I had half a packet of faulty nappies a month ago and I complained but because I couldn't send them a sample of the fault (I had finished the packet) I never heard back from them!!!!

Otherwise they are really good thou. It hasn't stopped me using their nappies.
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Shorty View Drop Down
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Joined: 16 February 2008
Points: 758 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shorty Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2008 at 3:11pm
I am surprosed that Huggies were not helpful.
We had a faulty pack, I sent them a sample and they replaced the whole packet with 2, all within the week. I was pretty stocked with that.


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fattartsrock View Drop Down
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Joined: 01 January 1900
Points: 6441 		Post Options Post Options   Thanks (0) Thanks(0)   Quote fattartsrock Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2008 at 3:15pm
Originally posted by fattartsrock fattartsrock wrote:

I had 2 faulty packs ages ago, so I emailed them then sent the faulty naps to them, and they sent me out 4 packs fo rmy trouble. I was very, very impressed.


I only sent back 2 faulty naps to them, had about 4 or 5 in each packet, I used sellotape on them, so as not to waste... (it was a prob with the tabs) and got 4 packs of nappies for it.
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