| Author |
 Topic Search  Topic Options
|
thunderwolves 
Senior Member
Joined: 01 January 1900
Points: 598
|
 Post Options
 Thanks(0)
 Quote  Reply
 Topic: Sooo ANGRY (update)
Posted: 10 April 2007 at 4:35pm |
So Tuesday came, and the un-named shop was supposed to call me this morning about the broken cot. but no phone call. I ring them, still pissed about the whole situation but more pissed because they havent rung. I speak to the manager, (no wonder her staff are a bunch of useless twits, she was just as bad) any ways to cut a long rant short, they got me a new drop side.
They were so unfriendly, no apology, not even a smile, so i told them i was boycotting the shop, and as a walked out i said to another customer walking in not to shop there they were rude and un helpful, and also didnt seem to care at all about the safety of children, and she turned around and walked out.
Rant over, cot fixed.
|
|
|
 |
|
Sponsored Links
|
|
|
Bizzy
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 10974
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 4:43pm |
|
good on you - now tell us the name of the shop too please. i believe bad service should be reported so we can all boycott.
|
|
|
|
kezplanet
Senior Member
Joined: 01 January 1900
Location: Southbridge, Canterbury
Points: 1120
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 5:05pm |
|
I agree, tell who they are so others dont get caught out (if you are allowed) hope there are no more problems with the cot!!
|
|
Kerryn, Mum to
Ashlyn(29/3/04), Anastasia(1/11/05) & Abigail (24/02/09)
|
|
MummyFreckle
Senior Member
Joined: 08 February 2007
Location: Auckland
Points: 4120
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 5:11pm |
Its a core principle of customer service - customers will always share bad stories, and they will 'choose with their feet'...meaning they will take their business elsewhere. I HATE shop people who are unhelpful - especially if I am spending a lot of money there or if I have made a special effort / journey to visit a shop.
Go-on....Tell us which shop it was  - there may be others who have experienced bad or unhelpful services at the same place, but havent said anything.
|
|
|
|
thunderwolves
Senior Member
Joined: 01 January 1900
Points: 598
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 5:24pm |
Okay, will name the shop, and if i wasnt supposed to I guess some one will just remove this thread.
Also remember the other branch i spoke to were very nice so it may just be this particular shop
BABY CITY ....ALBANY.
annoyes me even more since i got my push chair there too.
|
|
|
|
caraMel
Senior Member
Joined: 01 January 1900
Points: 5342
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 5:32pm |
|
Oooh, me too! We went there looking for carseats a month or so ago and they were all standing around chatting at the counter.
We asked for some information and one of the girls gives this giant sigh and goes and drags the one girl who was working away from the customer she was helping to advise us, and didn't even take over helping the customer who got abandoned for us!
The info we got was pretty hopeless and she couldn't answer any of my questions about how to strap the carseat in either.
Ridiculous when you consider how much competition they've got in the area, and the fact that they're a specialised baby shop!
|
Mel, Mummy to E: 6, B: 4 and:
|
|
Brenna
Senior Member
Joined: 22 November 2006
Points: 2373
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 5:45pm |
Good on you for standing up to them!! Grrrr...bad customer service really pi##es me off!!!! 
|
 My beautiful 2 girls...nearly 4 and 13 months
|
|
peanut butter
Senior Member
Joined: 20 February 2007
Points: 8044
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 6:04pm |
|
tell me about it. we are shifting and I am trying to get our telstra clear connection changed over.....so far I have tried 3 times and been on hold for 20-30min!!!! I've given up each time and had to try again.....currently on hold. Maybe we should just go back to telecom
|
|
ellabellame
Senior Member
Joined: 01 January 1900
Location: Hokitika
Points: 1325
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 April 2007 at 6:58pm |
|
good on you for telling the other customer about it!
|
|
|
|
lizzle
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 8346
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 10:33am |
|
I would contact the head office and make an official complaint. doesn';t sound as though it was a one-off
|
|
jax
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 3193
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 10:36am |
|
I can't say I've ever really been impressed with the service at that shop either...
|
Jacquie - Mama to Erin, 13.07.06 - Chief Cat Chaser & Marmite Sammie Eater
Love many, trust few, harm none. ~Anon~
|
|
callalily
Senior Member
Joined: 18 March 2007
Points: 155
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 10:56am |
ooh good to know, thats my 'local' baby city so i won't be shopping there!
i agree take your complaint to head office !
|
|
|
|
Roksana
Senior Member
Joined: 01 January 1900
Location: Manurewa, Auckland
Points: 6137
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 11:17am |
Yap, I would phone Head office. I shopped at botany and they were very nice....head office needs to know that they employed a bunch of idiots in that shop!!
|
|
|
|
ginger
Moderator Group
Joined: 01 January 1900
Location: New Zealand
Points: 2714
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 11:17am |
|
GOod on you! I remember seeing a car parked at Mitre 10 about a year ago - they'd obviously had a bad experience with a car dealer, and had put signs in their side windows naming the dealer and recommending that people don't touch them with a barge pole! When you think about how much time you spend in traffic in Auckland, it's one way to get your message out!!! I thought, good on them!
|
|
Cuinn Lachlan 23.1.09 - 22:00
Antonia Helene 4.8.11 - 09:41
|
|
Two Blondinis
Senior Member
Joined: 01 January 1900
Location: West Auckland
Points: 4370
|
Post Options
Thanks(0)
Quote Reply
Posted: 11 April 2007 at 12:30pm |
I've shopped there before - was buying a breast pump (before I had Caitlin) and whilst we were at the till paying for it another lady came in with one that had broken (for whatever reason) and she needed it then and there to feed her baby. The shop assistant said she couldn't have that one (last one in shop) as I had already asked for it  and that she would have to go miles away to go pick up one from another branch!
I couldn't believe the stupidity of the sales chick!!! So I gave the pump to the lady and bought my pump at my local Baby City in Henderson who were disgusted at the attitude of the Albany branch. I've always bought my stuff from the Henderson shop and have found them to always be really really helpful 
So it's definitely NOT a one off! I'd never shop at Albany again on principal!
|
|
|
|
Sooo ANGRY (update)
