What’s fair?

Our rates invoice just came and I realised with shock that the last payment I made (in February, before the due date) hadn't been credited! Rang the Council then the Bank then the Council and what had happened was I paid with bill payment via my Bank but had forgotten that our BP was credited to our old address (we moved in Oct 06). The Council has now moved the payment across from the old address to our current one and I got an amended statement in today's mail. But... they haven't reversed the penalty payment ($22.50-ish) that was incurred when they "thought" I hadn't paid.

Now I know I made a silly error but it was a small oversight, the Council wasn't made short of funds, I paid on time etc. I've asked but the receptionist was not promising anything and I'm waiting for an answer. Meanwhile DH reckons it was my fault, they won't reverse it, and I reckon they ought to reverse it for an error made in good faith - especially cause they had the payment all along, just thought it was for someone else.

Do you reckon it's fair for it to be reversed?

I'm guessing it was PNCC rates?

If so I doubt they will refund you the penalty as it wasn't their error to begin with. They would say something like that penalty will pay for the time the Council staff used in fixing the statements/accounts etc.

PNCC are such tight asses that they will take any excuse to get more $.

Edited by kebakat