honeychild - nice save!!!:)

I was feeling a bit frustrated about my faulty honeychild nappies and having to wait so long for them to come back but now i must say i recieved an email from them yesterday and im loving how they are making up for the inconvenience!...they are sending me 4 (i sent back 4 faulty nappies) interim seconds nappies to use until my new ones come in but when they come in i still get to keep the interim nappies so all up i get 8 nappies back for the trouble!!

Im not sure what a seconds nappy means (second hand or some manifacturer flaw) but im appreciating it regardless!!!

NICE SAVE HONEYCHILD!!!!

They sent me some seconds to make up for my faulty ones - the only second thing about them was the liner was stitched in inside out. Still not convinced about the strength of their snaps but I'll wait until the proper ones come through.

I bought 12 HC a month ago... they sent the order in 2 halves, due to some colours being on back order. The first 5 (which I received 2 days after placing the order!) were fine but the second 7 (the back-ordered ones, which arrived about 2 weeks later) have dodgy snaps... maybe its something they've mucked up recently?

yes, very nice save honeychild, I got my two interim seconds nappies to use and keep and they are great.
What wonderful customer service, I don't think you could ask more than that eh!!

It's a shame that they are getting it wrong with the product. We're trying to do our bit and support NZ products but we are paying a premium for doing that and getting sub standard products.

They are good at swapping things out but their quality control should not let this standard be accepted as saleable goods.

I got replacements for the faulty snaps nappies and the replacements were just as bad. They were tested before being sent out and were supposed to be the best of the bunch. But not good enough in my opinion.

The reps are very helpful but I think they have a way to go to get the brand name accepted as a quality product.

GandT wrote: Spudling wrote: I don't think you could ask more than that eh!! what - apart from getting it right the first time...lol!!!

ha ha, I just about wrote that myself!!!

i was going to buy some of the HC naps... but not anymore think il just buy FB

Edited by KylahsMum

I just dont want all these problems.. i want nappies i can use, not ones i have to resell as shes grown out of them before they send me decent ones..

Debbie wrote: You're going to have lots of fluffy mail this week. I posted Astins naps yesterday

hehe i have just this minute grabbed the nappies from the mail box!! i LOOOOOOVBVVVEEEE them!!! especially the tiger one!!!! cant wait for Astin to wake up so i can put him in them!! (one at a time of course! lol) .

thankyou thankyou thankyou Debbie!!

nikkiwhyte wrote: I played with some new HC nappies yesterday and they had snaps the worked, but didn't make that loud snapping sound. They looked like they'd come apart VEEEERY easily too - is this the same thing you guys have had?

I had loose snaps and inside out fleece