grrrrrrrrrr vodafone

now usually i would say this about telecome but it looks as if vodafone is following suit....phoned them about being overcharged for my bill....a non english speaking person tried to help.....i explained as best i could and she was obviously getting frustrated cause she didnt understand me......so i asked to speak to a team leader (in the hope they would speak english) wow she told me a couldnt...i said why not...she said that i wasnt allowed then said they were in meeting...by now im getting peeved so i said im not complaining about you i just want to ask them about my account....she said no...so now im realllllllly pi'ssed .....so i hangup and phone back . what are the chances i get another non speaking....asked to be put directly through he said he needed to right notes first i said i wasnt going to repeat it another time...he started yelling at me and said no...i told him i was a paying company , my phone is for business and i would like to speak to soemone else.....i hang up on him ...still fuming about it...dont know what to do now as i still have issue with account

yeah im gonna try that now actually....i asked for there names.........too think i only wanted to make a suggestion and to get some answers and now im complaining about the service....dotn know if im really keen to change to telecome

OMG don't get me started on vodafone, I had so many issues with them and getting their supervisor to call me that I wrote them a letter telling them that they would no longer be receiving my custom as I was disgusted with the service. Got a letter back applogising big time and that was it .

I have a prepaid phone with them but thats just to txt my sister in England and thats it.

I work in a call centre for a phone company, i suggest you dont give up with askin to speak to a supervisor. Dont hang up and dont take no for an answer. They have to talk to you. Tell them you want to comlain and your not taking no for an answer. Stand your ground!

AFAIK the call centre for VF is in Israel now (Well, it looked like they were heading that way when I started maternity leave). But you'd still expect them to speak English!
And as KylahsMum said, persevere. They HAVE to talk to you.
I really dislike calling call centres.
Mind you, AirNZ was awesome when I called yesterday.

Perhaps call your nearest store? They'll probably try to fob you off to CS but still explain to them what happened.
I'd always help someone if they couldn't get through to CS. It was my job.

Yeah i would go into vodaphone and get them to ring the CS people otherwise fair go are pretty good at sorting out companies call centres IRD seems quicker now hahaha

Thats so bad. Its even worse now that they've migrated vodafone and ihug. So if its your cellphone or your landline you want to talk to them about, you're still going to be talking to the same idiots. I emailed a complaint, but haven't heard anything back from them. Don't actually think I will, oh good luck