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kiwigal 
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 Topic: Farmers GRRRRR
Posted: 20 July 2008 at 8:31pm |
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Bubbaloo
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Posted: 20 July 2008 at 8:46pm |
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Hi I work at Farmers the reason why the have stopped doing them is partly because the majority of them get canceled and also they have noticed the decline in them and it ends up costing more in the time of processing them etc apparently they looked in to it for got some time and made the decision it isn't worth doing them anymore so hope that helps you understand why I understand it is a pain but thats just the choice they have made.
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 Was danni-chick Mum to James My Angel 28/07/08
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Neeks
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Posted: 20 July 2008 at 10:03pm |
WTF????? I wanted to layby some stuff for Keziah's birthday this week.... POO!!!!!!!!! There goes that idea!!!!!!! 
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kiwigal
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Posted: 20 July 2008 at 11:50pm |
Neeks I wanted to put a playskool MP3 player on layby as people don't have the money upfront these days.
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Paws
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Posted: 21 July 2008 at 7:40am |
 Danni-chick wrote:
Hi I work at Farmers the reason why the have stopped doing them is partly because the majority of them get canceled and also they have noticed the decline in them and it ends up costing more in the time of processing them etc apparently they looked in to it for got some time and made the decision it isn't worth doing them anymore so hope that helps you understand why I understand it is a pain but thats just the choice they have made. |
That's what I figured would be behind them doing that. I don't blame them to be honest!
As an alternative just put the money into a separate savings account until you have the full amount?
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MissAngel
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Posted: 21 July 2008 at 7:41am |
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I think it's gonna stop a lot of people from shopping there to be honest. I wanted to put a couple of things on lay-by for Thomas for xmas, but I ended up going elsewhere.
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Alex, Thomas and Lily 
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RBsMama
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Posted: 21 July 2008 at 10:15am |
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I was annoyed with Farmers on Saturday, as went to pay for something with my farmers card, and the sales assistance, "that's your old card" WTF, it's the only card I've got and I haven't received anything in the post, except my monthly statements! Apparently the cards have changed and I need to ring them. Shouldn't they being getting in contact with their customers if they're changing the system?? Oh well, being hormonal and hate shopping at the best of times, I ended up using my visa, just so I could get out of there.
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kiwigal
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Posted: 21 July 2008 at 10:15am |
MissAngel wrote:
I think it's gonna stop a lot of people from shopping there to be honest. I wanted to put a couple of things on lay-by for Thomas for xmas, but I ended up going elsewhere. |
I agree they are going to lose a lot of customers over it as a lot of people are going to go to Kmart or The Warehouse where they still offer laybys.
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kiwigal
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Posted: 21 July 2008 at 10:20am |
DebsB wrote:
I was annoyed with Farmers on Saturday, as went to pay for something with my farmers card, and the sales assistance, "that's your old card" WTF, it's the only card I've got and I haven't received anything in the post, except my monthly statements! Apparently the cards have changed and I need to ring them. Shouldn't they being getting in contact with their customers if they're changing the system?? Oh well, being hormonal and hate shopping at the best of times, I ended up using my visa, just so I could get out of there. |
They should have sent a letter to everyone that has got a farmers card not to use their old card after such a date then people won't get so annoyed with them by trying to use their old card. They need to work on their customer service.
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ohanlon82
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Posted: 21 July 2008 at 10:33am |
YIP same thing happened to me on the weekend.... They were like it is an old card.. you should have received another one in the mail..
Hello if i had of i would have brought the new card with me - GO FIGURE
they said sorry we cant do anything with the old card.. so left it and went somewhere else.
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Neeks
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Posted: 21 July 2008 at 10:35am |
It's so daft.. it's the only way to go and just because a few people stop their laybys which makes Farmers as a company loose money why ruin it for everyone??? It's not like they are hard off 
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Phat_Cat
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Posted: 21 July 2008 at 11:05am |
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Sorry but personally i dont really see what you girls are on about, and why your making such a big deal over nothing.Its just as easy to put the money into a savings account that you cant touch with an eftpos card (plus earning a good interest rate). At least that way you dont have to worry about trying to find the $$ when the time comes to make a layby payment, plus they still offer credit card type services with their farmers card.
As for the farmerscard- I guess its like every other credit type card it does expire at some stage and I in the past when I used to have a credit card (and even community services cards from WINZ) there have been plenty of times when ive had to chase up a new card.
And obviously there were a few more than a handful of people cancelling them to make such a major decision. They also had signs all around farmers explaining that they would no longer be offering a layby service.
I think thats more than good enough for me!
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mummy_becks
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Posted: 21 July 2008 at 11:08am |
I kinda agree with Sylvia there.
And to be honest I really didn't think Farmers did laybys coz of the Farmers Card.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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kezplanet
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Posted: 21 July 2008 at 11:19am |
This doesn't bother me too much as I have been trying very hard not to put much on credit or layby but as for the cards changing.....
"As for the farmerscard- I guess its like every other credit type card it does expire at some stage and I in the past when I used to have a credit card (and even community services cards from WINZ) there have been plenty of times when ive had to chase up a new card. "
I think what the other girls are getting at is that the cards are NOT expired but they have changed the cards and their system which has made the card invalid and no-body has been informed .... or had the replacement cards sent out, which should have happened BEFORE the system got changed
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lilfatty
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Posted: 21 July 2008 at 11:58am |
I kind of agree with Phat_Cat *ducks for cover*
Although Im not pregnant and hormonal ...  oh and Ive never done lay by in my life - so I personally wont miss it
On a side note ... I have had quite a few "customer service" related problems with Farmers (and we bought all our baby gear there - over a period of time as money allowed) ... I found that if you complain to the manger (of the shop - not the department) ... they usually go out of there way to remedy the situation.
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I did it .. 41 kgs gone! From flab to fab in under a year  LFs weight blog
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kebakat
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Posted: 21 July 2008 at 12:01pm |
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I agree with Sylvia too.
We have a seperate savings account that we put money into each fortnight for christmas etc. Because it builds up whenever we see something we want for a birthday or christmas, we have the money there and pay for it outright rather than putting it on laybuy. It's not exactly hard to do. At least while its sitting in our account its earning interest etc too
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Bubbaloo
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Posted: 21 July 2008 at 1:09pm |
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Farmers don't own the Finance side of things anymore as the new owners didn't want to take over that side of things so the deal with the new cards actually doesn't have anything to do with Farmers the shop anymore the sales assistant should have offered to ring them for you so you could have still made the purchase on your card and then they would send you a new card straight away. They did send the new cards so a few people obviously got missed for whatever reason who knows.
ETA the old cards became invalid in April.
Edited by Danni-chick
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Bombshell
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Posted: 21 July 2008 at 3:48pm |
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i dont blame farmers really...and it makes me mad to try and buy something when it first comes out only to find that others have put on layby and then only to find it thrown out as old stock months later cause they didnt come and pick up their layby...
MIL works for K mart and she finds all sorts of things come out of laybys....some by end of it can be quite old....
I can see why they are changing their policy...and mine is if youcannot afford to buy it or charge it to your credit card to repay then why layby it???the only thing i can recall laybying is the stroller...and only cause we had no room for it...and DH went in and paid for it 3 weeks later...ugh!
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.Mel
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Posted: 21 July 2008 at 5:17pm |
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I knew Farmers St Lukes didn't do laybys, they blamed it on lack of space.
Not every one has credit cards nor do they have the money lying around to be able to buy items straight away or to even pay the cc off straight away to avoid the interest charges. My reasons for using layby is that I can pay what I can afford when I can afford it.
I don't agree with what Farmers have done re their cards, there seems to have been a breakdown in communication there. Hopefully they'll get that sorted out, although still having teething problems 3 mths down the track isn't very good.
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RBsMama
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Posted: 21 July 2008 at 6:32pm |
Danni-chick, thanks for the update re the cards 
I don't use the card very much and maybe that's why I've been caught out.
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Farmers GRRRRR
