Horrified and ANGRY!!

I cannot express the angry I have inside after what happened today.

I have also cried a bit since being home, I guess the anger and also sad for my poor wee girl.

We went to do our groceries at the local store. Its not the one I usually go to but it has just been done up and I stopped by last week for a few things and really liked it.

Anyway I am half way thru the shopping and Sades needs to go to the toilet so I sent her and Lesieli up to the service desk to ask where the toilet is....... They come back 2 mins later Sades is crying and Lesieli said the lady said there was no toilet. I go with the 3 kids up and ask again for the toilet and get told yes there is one. I send the kids off and ask why they never told my kids there was a toilet.  Lady states they dont like kids teenagers using it as they mess it up. By this stage I am getting angry but I leave it as that as I just want to get the shopping finished and get out of there.

Then the girls come back, Sades didnt make it to the toilet in time and has done popsy in her pants. SHe is crying. Lesieli tried to clean her up and is nearly in tears. We leave the shop immediately as Sades needs to get home and I leave with my hours worth of grocerys handed to the closes person.

I am so wild with the shop by this stage so while Mercedes is in the shower I ring up the manager and explain the whole mess. He is mortifierd and speechless and is getting the regional manager to ring me tomorrow.

I am just so angry that my girls were told there was no toilet and Mercedes had to hold on so long that she had an accident. I mean this shop is big and with all the walking to the service desktwice  then over the other side to the toilet I would have crapped myself too.

Argggghhh just needed to vent as I am disgusted at the level of service...... And she is only seven what was she going to do in there, wreak a few rools of paper, tag, steal.....Arghhhhhh

OMG.  What a rude bitch!  I am totally speechless.

to Sades, that must have been so horrible and humiliating for her.  Although I'm certain that you've reasurred her it can happen to anyone (and the older we get the more likely it is to happen)

When the regional manager calls tomorrow you should demand that the staff member offer a personal (face to face) apology to you and your girls.

to you and Lesieli too.  I totally understand why you were both upset.