I think you'll find most wellchild providers are cr*p

No offence intended to anyone specific, but just what I've heard from other mothers.
We are considering switching TO plunket, as we are with Te Puawaitanga (have been from the start) - Jack's first nurse was fab and always kept appointments etc but she retired and we are still waiting on a date for a 15mo check even though I've rung them numerous times. It's always 'I'll get x to call you this afternoon'. Blardy useless. At least with Plunket they have rooms that you can just turn up at and complain in person, TPW do it at your home (and if you're young they treat you like an idiot).