should i be annoyed?

Ok so we listed out house and it sold! The night it sold the agent brought the SOLD stickers over but he wasnt sure if we would accept the offer or not so he was a bit cocky, but that characterises him anyway... I said what no champagne... he laughed and said i will bring you one over...

Today i receive a letter from the office of the real estate company with a copy of our docs... the letter is NOT even signed. and i havent heard from our agent since we sold the place.

I was so annoyed and angry... but am i being silly. ?

The house isn't sold until the money is in the bank (even an unconditional offer can fall over), but the sold sign usually goes up once unconditional. I would be a bit pissy if it was my REA as well, what awesome customer service (that's sarcasm)!! I think that, at the least, the letter could be signed. I know when we bought this house, we got a hamper from the REA, and in February this year (2 years later) we got sent 2 coffee vouchers from her....helps to explain why she's one of the best REA's in this area.

Personally, I would expect the REA to follow up that things are going well until the settlement date, make sure I don't have any questions (even if they just had to refer me to my solicitor etc) and generally make sure the sale is going well. Even if it's just to keep them in my good books so that I might get referrals or future business from them.

I should say...I wouldn't expect to hear from them once settlement has gone through though, except a phone call to make sure it happened alright and wish us luck in the future or something similar.

It is pretty average service, but then as you say you wouldn't bother using them again.

Certainly not encouraging repeat business is he Bizzy! As you say he could have sold you a new house & got commission on that too.

Infact that reminds me, it had gone unconditional and no for sale sign had gone up and the open home sign was still up. I had to pull the open home sign off myself, then they came around and cellotaped a cancelled sign on (about 1hr before hand) which unstuck itself in the wind

grrrr

(sorry just hijacked your thread with my grumpiness at my REA)

so the answer to your question......yes!

Edited by Star

Congrats on selling the house though, Bizzy!

Can see why people see privately now!

I don't get why you would expect (want) a gift since it really only means that they are taking more in commission...they have to pay for the gift somehow and it sure doesn't come out of their own pocket.

I am amazed by some of the stories on here about RE agents. I guess thats why the office I work for has won lots of costumer service awards. i just thought what they did was the norm.

Interesting when you say the gifts a rubbish. What kinda gifts have you been given?

We vary depending on the clients etc - so have wicked peter rabbit books for people with new babies, foodie baskets, cool glass jugs, stunning human body coffee table books. This is just from the office. The agents then give something more personal for their own clients.

It does come out of commission but the company I work for has standard commission anyway so you may as well get something.