How can someone be so nasty

Hi all,

Very long story but one of my best friends has an 18 year old son. He is lovely and we often have him and his friends here for meals/drinks etc. They are part of the family.

Anyway on Thursday we had a BBQ and they were here, he had a new friend (who seemed lovely). We had a great meal and no problems. The boys (including the new friend even came to help me with some jobs the next morning).

Yesterday I went to the mall to do the Christmas shopping and my cashflow card declined. I called the bank and they told me that I had NO MONEY. I couldnt believe it, every last cent I had is gone. I did have over $5000.00 in the account - to pay the mortgage, do christmas shopping and go on holiday.

The new friend has not been seen since but we have since heard he is dodgy. I feel so stupid, he seemed nice and drove a nice car, was well dressed etc but he must have watched me put my pin in while we were out on Friday.

The bank says I can't do much about it but I have gone to the police. It might be months before I can get my money back.

Anyway Im very angry, stressed and upset and needed to vent.

I can't believe how someone can take all the money a family has, expecially at Christmas.

That really is horrible! This time of year is stressful enough already. Was the bank able to help out in other ways - with a loan or something?

Are you sure it was the friend? ATM's have a limit as to what can be withdrawn and I'm pretty sure 5000 is exceeding that? And you have to wait 24hrs to withdraw again if that limit was reached. I'm just trying to figure out the time frame here.

My card was one of those Debit Plus cards so you can use it like a credit card. The card was used over 2 days 1000.00 each day and they have used it in shops in Auckland (we are from Christchurch) and it has been used as a VISA but on my statements I can only see the amounts but not where it has been used.

We dont need money to have a nice Christmas - it just annoys me that people can be so nasty.

I am so sorry to hear that. I really hope karma kicks them in the arse, but also that the police charge them with theft.

I also have a Debit Plus card, and I am so anal about how I use it. I only use it for online transactions, and only with companies I trust.

The bank should be able to do more in regards to refunding back the money to you, as it is obvious that someone has gone ahead and used it like that. They probably didn't think it was unusual activity, as it is the christmas period. I would be ringing and annoying them, and if possible, take a copy of the statement you have given to the police.

Yes, there is a $800 limit for ATM withdrawals, but all banks have a $10,000 a day limit on all withdrawals, including eftpos transactions.

lady_aset wrote: Yes, there is a $800 limit for ATM withdrawals, but all banks have a $10,000 a day limit on all withdrawals, including eftpos transactions.

I bank with Westpac and our limit was 1,200 for the daily transactions on eftpos....and this was only a few months ago. This wasn't on a Debit Plus card, just the normal eftpos card.

I hadn't actually thought of the Debit Plus card.

I agree with others though - surely your bank should be doing more?

oh my gosh that is just awful That is such a nasty thing to do!!!!!
I really hope they catch the piece of sh*t that did this to you!!

Call centre staff aren't 'always' the best. Hopefully you get something positive happening on Monday when you go into the branch.

Hey,

I work for a bank, and think your bank should be looking after you on this one. On Monday, call the Call Centre again and ask to be put through to their fraud team. They are the people to handle it for you.

I wouldn't rely on the branch being much better than the Call Centre staff, but the Fraud Team will know exactly what to do.

It's important you have a police report before you do this.

If you want more info, feel free to PM me!

OMG.. you poor thing. That is so awful, especially at this time of year. I hope they catch the little bugger!

   Omigosh, that is disgusting! What a crap thing to happen to you, and right before Christmas too.

I hope your bank is a bit more helpful next time you talk to them.