I complained!

I'm not the type of person who usually complains about things, but the experience I had this afternoon at a relatively upmarket clothing chain store (not going to name them) had me fuming! This is the email I sent them:

I would like to complain about the complete lack of customer service at your X store on the afternoon of Thurs 19 March 09. I visited the store with the express purpose of buying a dress for work, and had my 13 month old baby with me in a pram. I was never once asked if I needed any help or what I was looking for, and there was only one other person browsing in the store while the 2 sales assistants stood at the counter talking to each other completely ignoring me and I assume the other customer. I took several dresses into the change room to try on, which proved challenging as I needed different sizes and had to try and entertain my baby at the same time as trying on the dresses. If one of the sales assistants had bothered to come and see how I was getting on instead of talking to each other I probably would have bought something, but it proved too challenging trying to try on the dresses, find other sizes and keep my baby from crawling away. I left after 15 minutes without buying anything and went to Max where I was asked if I needed help straight away, and ended up spending over $200. I think the staff at the X store need more training in customer service, it simply isn't acceptable to ignore a customer who clearly needs help when the store isn't busy at all. I won't be returning.

Thing was, it wasn't as if they were teenagers who were in an afterschool job or anything like that - one of the women was in her 50s, the other in her 20s.

So annoyed right now.

I would have done the same thing, good on you!!!

I am so curious now as to what store it was....

you should definitely complain to the Whorehouse about that one Hannibal - that is shocking!

Good on you!!

I used to work in a womens clothing store and the first thing I did was say hi and then leave the customer to walk round for a min(as to not bombard them) and then ask if they needed any help! I hated when the girls would stand and gasbag in front of customers(I was assistant manager).

Some stores definitly need to up their customer service!

Good on you! I have had so many bad experiences in mainstream stores. I get very little attention and I presume its because I am bigger so they presume that they think that I wont fit into their clothes.

I totally agree with you sending the email thats shocking, people are far quick to judge. Just because we may have children with us does not mean we are only window shopping.

I have done the same thing Mamapickles sister did
(but was not for a job) just so see what kind of service I would get, went into a shop dressed jeans etc and yip not served but another day with good clothes on and makeup and guess what service straight away funny aye

I've got a temper , so I would have said something bitchy to the girls and not gone about it the right way (which is what you did, sending an email )

Hmmm, so curious what shop it is now , I can name a few that I've had bad service in ...

Wouldn't it be great to do that Julia Roberts scene from Pretty woman? " I came in here yesterday ? you were too busy to serve me ? ....big mistake , BIG "
Ha. Ha.

Me too, am tempted to do it one day ...even if the bags are ones I borrow off my friend who works at Smith and Caugheys and I fill with newspaper

Fair enough too, how rude of them!!

I admit I HATE going into chemists... I have dealt with fairly friendly sales people in retail, but chemists, never!!! They seem to look down their noses at me, and follow me around or stand blantantly watching me... grinds my gears!!!

I usually end up being quite rude to them verbally bout how they make me feel uncomfortabe, I don't expect that kind of service either.

I hate bad service!

I was in a children's store the other week and there were a group of sales assistants chatting together in the middle of the store. At least one of them was off duty, but there were two who had name tags. They were loudly bitching about their boss and (ex?)co-workers. I was in the store for about 15 min and they didn't stop. It was obvious the other customers in the store was uncomfortable too.

When I went up to the counter to make my purchase one of the other attendants who wasn't so involved in the discussion served me and I told her that it was really unprofessional and to pass it on.

I hate that now I feel too uncomfortable to go in the store when it wasn't me who was in the wrong.

I just don't get why people don't try to work hard... don't they realise that there are so many people out there at the moment who really need a job? And why are people not managing their stores properly? Can't just blame "these difficult times" for not making sales, they need to hire decent staff.