Grrrrr Fuzzibuns!

OK, so my gripe is not with the Fuzzibuns themselves - I can't have a gripe with the nappies coz I haven't even tried them yet - they STILL haven't arrived!

Unimpressed doesn't even begin to cover it. I ordered them on 22 Jan, and they estimated 7-10 working days for delivery. When they hadn't arrived I contacted my lovely agent ( Aimee) who probably knows even less than I do at this stage given that Honey Child (the NZ distributor) told her they would be here at the end of last week.

They're still not here so I emailed Honey Child yesterday and when I got no response I rang them this morning. Now they are telling me they can't even guarantee the nappies will be here by the end of next week. WTF - that will make it over a month!

Aside from the fact that they don't seem to know what's going on with their own distribution, the lady I spoke too was not particularly helpful and offered to send me the ones they have in stock (2 out of the original 6 I ordered). She couldn't seem to understand that I need 2 of each color - she asked me why the gremlins need to have matching nappies. Excuse me - did I ask for tips on dressing my children?

Sorry for the rant - I am just so unimpressed. Especially when I could have ordered them cheaper direct from the States and had them here within 5 working days

Hey, I know it's not your fault! I just want to have a whinge! I hate dodgy customer service - spent far too many years in retail where the customer is always right - and I hate that the agents (ie. you!) get all the flak for their slack service.

Oh and what annoyed me even more was that when I ordered them we had a ton of spare cash (which was why I ordered when I did) but the first order still has only just shown up on my credit card and the money we had put away DH spent a couple of weeks ago thinking that we had well and truely paid for them So now I'm gonna get pinged with interest on the credit card.

And yep, they haven't charged my CC yet either...

That is rude. But how dear that person ask why you had to have 2 of each colour. That is your choice and you made it, paid for it and should have them now.

Stacey have you ordered through Melissa? I've done 3 orders now and never had a problem.

its funny because 2 years ago when I was buying them they took 8 weeks to get here and they were meant to be here in 7 working days.. I got all my nappies I ordered in the states oodles beforehand, so I sent the fuzzis back.. hopefully things will get better when they are made in nz

Hi,

I haven't posted here before but have been lurking for a little while. I read this post and had to add that I feel your frustration, I've recently had exactly the same problem with Honeychild. Ordered some Fuzzis through the website last year and it took over six weeks for them to arrive, I had to chase them up. Then I ordered another one in early January, hoping to give it to a friend as a gift and when it hadn't arrived by last week I ended up having to send four emails and ring them three times before I got any response - in the end they refunded my CC (which was only charged last week) and I bought my friend a Peapod from the Baby Factory. But GRRR! Seeing your post made me so annoyed, I thought I was the only one! It does suck that the service has been so off, because the product is great. I got an email apology from them, but it took a lot of chasing up.

Oh...and hi! I geuss I'm not a lurker now.

Like I said Toni, I feel for you gys as agents coz you can only do the best with what you've got. I was led to believe that these issues were a recent thing but it sounds like it's been ongoing which is even worse!

I haven't gone through an agent but I'm sure you guys do a great job.

And when I got my first lot of fuzzis back in September they arrived really quickly with no problems. Maybe they just got really popular really quick after that??