Issue at Daycare, or just me...??

Nikki wrote: Just had lunch with a friend who told me to call, so the manager had to answer on the spot - which I thought was a good idea.

I'd be cautious of this, while they should be able to answer you on the spot, they may want to talk to the teacher in question about the matter as well first, and come back to you with a full explaination/plan of action, as well as answering your questions. If you catch them when they are rushed/super busy, you may find they'll just rush their answer back, which could be upsetting, and it becomes mountain from molehill stuff. Maybe - IMHO. I'd stick with the written complaint, and then turn up randomly and watch whats happening, to give you more of a feel of what the vibe is really like.

Also, a written complaint is more likely to demand a written response, which can then be used as amour if the matter isn't resolved as expected, or if policies aren't being adhered to.

Edited by Flake

My vote is in..send the letter honey...a phone call won't give it justice although it will make them panic and put you on hold while they get the other side of the story..the upside about sending your letter is that it's written and therefore formal which means they need to address it formally and take your concern seriously because who knows how many other parents there are at your daycare who feel the same way but are unsure of how to go to about it...do it girl..for all the parents who don't know how to...can't wait for the outcome

Im pretty sure they have dealt with worse! If I paid for daycare and I walked in on one of them yelling at Keira, I would be p!ssed and would probably lash out. If they did ignore your email then it shows what kind of place they run really, hopefully you have a good outcome at the end of it all, poor wee Jake

No!! I'm wondering if the manager was not there, as DH didn't see her yesterday and shes usually quick to respond. I was waiting all afternoon for the call!

im an ece teacher and to be honest i dont think there should be any time where the children are being yelled at.

Yes there are times where you need to raise your voice a little to get a childs attention, but they should not really be yelling

Just found this thread and I agree you did the right thing writing the letter. it was a great letter!

Have you heard anything??

have you heard anything? I'd be very interested to know the explanation...

We had problems with DS's first daycare. We could see things happening we didn't like and also heard things from other parents. If you got off-side of the manager, she was a real B**h, luckily that didn't happen to us but did to others. I know of now 6 other families who hated the place and changed DC's.

Anyway, after learning about the 6th family, I emailed ERO my concerns, however, they asked me to write a letter to the manager and would be interested in their response. As we had already left the DC and we had minor issues (unlike others who had major), I felt it was too late to then write a letter.

I praise you for doing so and I hope things improve.