I worked at Farmers as well but left when I had DD its a real pain in the but with the Farmers Cards because customers always assume that Farmers are responsible for them and there dodgy card serives but they aren't they r owned by a finance company so its not Farmers fault that they aren't doing their job correctly when it comes to issuing new cards.
Secondly the layby thing did kind of suck really, I don't agree with them cancelling it but mainly because thats how I buy EVERYTHING these days last xmas alone we laybyd (and completed) over $2000 worth of stuff. Also it was my job to put away the cancelled layby stock and honestly here in Gisborne (im not saying its the same anywhere else because I know how busy it is in Aucks) I would put away maybe 5-6 cancelled laybys but would generate at least 10 new ones a day so I really don't know where they get their figures from. Secondly yup I have gone to the Warehouse to layby xmas toys and refuse to shop at Farmers now because its just too hard to put money up front for things. Yeah a savings account does work but then I use it and buy something that I wanted to get then the next month something else will come up on sale and the account is empty again. I think you should have a choice
From my experience it doesn't take long to do a layby ESPECIALLY on the new system. I say keep the layby system but increase the cancel fee to 50% lol then no-one will cancel and everyone will think twice before laybying something they don't want. Anyway im rambling now and I dont own Farmers haha