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Paws View Drop Down
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Joined: 01 January 1900
Location: Auckland
Points: 5860 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Paws Quote  Post ReplyReply Direct Link To This Post Posted: 01 May 2008 at 11:26pm
I sometimes do though probably not as often as I should when we get bad service.

I so also try to let the company know when I good service...it's just as good to hear what you are doing right as what you are doing wrong.

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Jennz View Drop Down
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Points: 1897 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jennz Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2008 at 1:42am
I am getting better but still probably don't say as often as I should. I let me feet do the talking alot though- if I get bad service I don't go back if I can help it.

I also try to let the company know if I get good service- we were pretty happy with the service Qantas gave us, especially when we were booking the tickets as our bank mucked them around so much so I sent them and email saying thanks. Got a really nice one back too I know when I was in retail it always gave me warm fuzzies when we got good feedback so I try to do the same when I'm happy with service.
Jen, Charlotte 7 & Kate 3

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marielb View Drop Down
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Points: 535 		Post Options Post Options   Thanks (0) Thanks(0)   Quote marielb Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2008 at 9:12am
I meant to say too, that if I get great service I will write to the manager as well. I don't think people do that enough
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MonicaMouse View Drop Down
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Points: 1643 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MonicaMouse Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2008 at 11:42am
Having worked in customer service for most of my working life - I believe that both complaints and compliments are important to the business - if that makes sense. I believe that if no-one knows there is a problem, then they will carry on doing it, cos no-one has told them otherwise. I know given the opportunity to put something right - or better can be rewarding, and sometimes the negative feedback is just want a team leader needs to here with *ahem* certain staff IYKWIM


Blair 15/10/2007
Daniel 30/07/2009
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mummy_becks View Drop Down
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Points: 14931 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mummy_becks Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2008 at 7:38pm

I have to say today I did a huge complaint at McDonalds. I got the boys happymeals and they don't have pickle or the onion in it. Josh's had onion in it - took it back. Andrew's had the big mac top on his but I left that one. And my big mac had no cheese in it . The manager was cool about it and did her nut at the kitchen staff for stuffing up 3 burgers in 1 order. She gave us a whole heap of vouchers to make up for it. When she brought the burgers back and all made properly I told her that I used to work at McDonalds and she stretched the truth and told them I used to work for head office - wrong person to stuff an order up for.
I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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