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babyone View Drop Down
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Joined: 13 August 2008
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    Posted: 16 September 2008 at 6:00pm
Hi girls

Just wondering if anyone had ordered anything from the mama2b website and how they would rate the service.

I placed an order 11 weeks ago and the clothing, whilst lovely, did not fit properly. I returned it four weeks ago and have had trouble getting my money refunded. I have spoken with Mandy Barker who said that a refund was not a problem, but its been three weeks now and nothing ... and she won't return any calls.

Starting to wonder what's going on. Would welcome any feedback!

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katie1 View Drop Down
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Joined: 01 January 1900
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Points: 1548 		Post Options Post Options   Thanks (0) Thanks(0)   Quote katie1 Quote  Post ReplyReply Direct Link To This Post Posted: 16 September 2008 at 10:15pm
I looked at their website earlier in my pregnancy and took from it that you could only get a credit when you returned something. For that reason I didn't buy anything. Because of the price I wanted to be able to try them on first.
I hope it gets sorted soon for you. It is encouraging that she said a refund would be no problem though.
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katie1 View Drop Down
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Points: 1548 		Post Options Post Options   Thanks (0) Thanks(0)   Quote katie1 Quote  Post ReplyReply Direct Link To This Post Posted: 16 September 2008 at 10:27pm
Just relooked at website and it says:

Please note while we are happy to exchange we do not refund.

I remember finding that really annoying compared to someone like Womama who are so awesome about returns and refunds with no questions asked. It is so hard to be able to predict whether you will like something when your body is a changing shape and I personally think to have good service then refunds should be available and carried out with no hassle.   
Good luck.
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babyone View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote babyone Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2008 at 10:03am
Thanks Katie

I saw that on their website too, but after talking with Mandy she said that legally they had to refund it the product did not fit correctly.

I guess I'll just wait :O)
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clover View Drop Down
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Points: 2090 		Post Options Post Options   Thanks (0) Thanks(0)   Quote clover Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2008 at 10:09am
Distance trading (internet or telephone) stipulates they have to refund.
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Bizzy View Drop Down
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Points: 10974 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Bizzy Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2008 at 10:20am
wasnt that one of the companies that was in the oh baby mag?

hope you get it sorted.

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Peanut View Drop Down
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Points: 3649 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Peanut Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2008 at 12:51pm
Seems like a long time between ordering and the clothing arriving too!

Fingers Crossed it gets sorted but I would keep ringing them every 2-3 days until you get your refund as 4 weeks is really unacceptable!
       
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babyone View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote babyone Quote  Post ReplyReply Direct Link To This Post Posted: 18 September 2008 at 10:05am
Well, good news ... I heard yesterday that I would be refunded last night - good outcome for me, Although this has been such a bad online shopping experience from this particular company that I don't imagine I will pursue further purchases.
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katie1 View Drop Down
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Points: 1548 		Post Options Post Options   Thanks (0) Thanks(0)   Quote katie1 Quote  Post ReplyReply Direct Link To This Post Posted: 18 September 2008 at 12:42pm
Great that you are finally getting it. I don't blame you for not using them again.
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Kelpa View Drop Down
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Points: 1488 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Kelpa Quote  Post ReplyReply Direct Link To This Post Posted: 18 September 2008 at 1:01pm
Eeek..that would make me a bit WILD! Easily take our money dont they!

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