Anyone else the same???

I get really annoyed (especially at McDonalds) when my order is not right, and I have to let them know.

Just before I decided to treat myself as I had finally caught us up on paying the bills and decided that I really really wanted a big mac, but didn't feel like such a big burger. So I got a baby mac combo. I hate the pickle - have done since I worked at McDonalds (started there over 10 years ago) - I think it's from having to stick my hands in the pickle buckets to get them out in a rush (you know Friday madness , and those 50c hamburger nights). The smell . So I got my lunch and come home and start to eat. Take a bite and gross  there is pickle in there, even thou I have the grill slip to say NO PICKLE .

I ring them and she was good about it (she'll let them know about - well I did whenever I received a customer complaint about a burger) and is sending out some vouchers to me.

Just don't get me started on Lollipops in Palmy . I don't let my children eat from there.

But does anyone else let people know there service isn't up to scratch??

Yep I agree. When we owned our cafe, we really appreciated it when people let us know if they weren't happy about something - then we could apologise and put it right.

I was so annoyed at one customer though - they sent us a nasty letter in the mail, complaining that their vege quiche didn't have enough veges in it and that it took too long to come out. And they said that they would never come back and would tell their friends!! The most annoying thing is that they didn't leave a name or address, so they didn't even give us a chance. We would have apologised and explained that we didn't actually make the quiches ourselves, we got them brought in, so we would have a word to our supplier. And we would have given them something else on the house.

We always let places know in a nice polite if we're not happy about something, so that they can fix it!

Oo and talking about McD's... when I was preggie I was into their frozen cokes big time, and one morning I got one on the way to a meeting. They hand it to me and it's all watery and gross at the bottom. I told the girl it was all watery and wasn't usually like that, and she said "oh it's cos it's the first one of the day, so the first one out of the machine". So I asked her if she could make me another one and she did and it was lovely! I thought it was a bit cheeky trying to give me that gross one, but if I hadn't have said anything I would have been in a grump all day.

Another time we went out for lunch for mothers day or something and I ordered the chicken filo... honestly I put my fork into it and it was practically all only just light puffy pastry with one little tiny bit of chicken. I was so guttered. DH took it back for me and I ordered something else, they were real good about it.

So from the position of past cafe owner, a small plea... please let people know if you're not happy with the service or food, and do so nicely and not anonymously so they can make it up to you!

I always tell people when I think a service or order isn't up to scratch. I always do so in a really nice way though and often get free stuff out of it.

Subway drives me nuts, they are soooo unfriendly at our local and so stingy on everything. I actually won't go there now, thats how uncomfy it makes me feel!

Oh and I got my own back once. I used to work for Wendy's Supa Sundaes (many years ago) and this stupid rude cow came in. She was AWFUL to me, treating me like a lower class citizen. So she ordered a hot dog with chilli so I put HEAPS of chilli sauce in it.

She came back 10 mins later with chilli ALL DOWN HER FRONT, I know thats terrible and I had to be nice to her while she went off at me but I got my own back.

I am not nasty really!

Edited by CuriousG

Tes, I do, havng been in a management postion and delaing with the grupmy custys (seemed I was only one of 2 of us who could do it right, lol) and being a business owner (well part owner, lol) it is in the best interests for everyone if you can NICELY let people know when somehting isn't right.

However, the customer is always right isn't always entirely correct, and some take it to the extreme. A customer once BLASTED one of the staff at MHJ because company policy says cheques over a certain $ amount mest be telechecked, and over another $ amount is a phonecall telecheque and he didn't think that was quite right, because "DON'T YOU KNOW WHO I AM?" - well, no, actually. Anyhow, we almost lost a several thousand $ sale because of it, and he was adamant we were just being "difficult". I talked him around, but the whole attitude of the customer being right really got up my nose. And as for the customer I had to accompany to he bank to prove we had reversed a sale back onto his card, well, don't get me started on that!

oh and dont even get me started on the pathetic sundaes some of them make... they have got smaller and smaller?!

i went to a place in Palmy for noodles - about five years ago. I found a caterpillar in my food - after I had eaten about half. when i quietly pointed it out - the guy accused me of finding it and then eating around it! eeewwww. Then told me that they came on the veges and he couldn't be expected to clean ALL of them. I then demanded my money back,. he refused.

i called the health department.

He couldn't be expected to clean all the veges???

Um yeah he could!!!

I worked in retail too, so I know what is expected of a customer service assistant.. out local supermarket is the worst... most of the staff don't even acknowledge you with eye contact let alone a friendly smile or hello... I think that's really rude and I usually let them know too

I worked for Briscoes and they had a rule, that any customer that walked within a two metre radius of us we HAD to acknowledge them verbally and ask if they needed help.. If we didn't we got made to stand at the door, hand out leaflets and acknowledge EVERY single person even if they had passed you earlier LOL

Neeks wrote: I worked for Briscoes and they had a rule, that any customer that walked within a two metre radius of us we HAD to acknowledge them verbally and ask if they needed help.. If we didn't we got made to stand at the door, hand out leaflets and acknowledge EVERY single person even if they had passed you earlier LOL

I wonder if that why, when I go to Briscoes, I can never find anyone? When I start walking towards someone, they have actually turned around and left before I got close. I actually don't go there any more! Hmmmm.....