| Author |
 Topic Search  Topic Options
|
Maya 
Senior Member
Joined: 16 September 2003
Location: Sydney
Points: 23297
|
 Post Options
 Thanks(0)
 Quote  Reply
 Topic: Treasures
Posted: 10 March 2008 at 12:38pm |
|
Even tho I am a cloth girl, I just have to give Treasures a big thumbs up. Last night Willie went on an emergency nappy mission at midnight to get sposies coz I have enough washing to do with all the spewy sheets let alone tummy-bug nappies, and when I opened the packet half of them are faulty.
OK so no thumbs up for that, but I rang their 0800 number this morning and spoke to a lovely man who is sending me out a replacement and he was very apologetic and sweet, so I am most impressed. Huggies were less helpful when I had probs with their Dry Nites.
|
 Maya Grace (28/02/03)
 (02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
|
 |
|
Sponsored Links
|
|
|
fattartsrock
Senior Member
Joined: 01 January 1900
Points: 6441
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 March 2008 at 1:32pm |
|
I had 2 faulty packs ages ago, so I emailed them then sent the faulty naps to them, and they sent me out 4 packs fo rmy trouble. I was very, very impressed.
|
|
The Honest Un PC Parent of 2, usually stuck in the naughty corner! :P
|
|
Bel
Senior Member
Joined: 02 March 2007
Location: Northland
Points: 2603
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 March 2008 at 1:37pm |
|
Surely a bit of a pity that you have to be impressed after they have dealt with faulty nappies...?
But always nice to hear about good customer service!!
|
Mum to two beautiful kids
Luke (09.11.2007)
Amy (01.04.2009)
|
|
EthansMummy
Senior Member
Joined: 01 January 1900
Location: Waikato
Points: 990
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 March 2008 at 2:17pm |
|
I had half a packet of faulty nappies a month ago and I complained but because I couldn't send them a sample of the fault (I had finished the packet) I never heard back from them!!!!
Otherwise they are really good thou. It hasn't stopped me using their nappies.
|
|
** MUM TO **
Ethan 29/08/2006
Brooke 22/09/2008
|
|
Shorty
Senior Member
Joined: 16 February 2008
Points: 758
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 March 2008 at 3:11pm |
|
I am surprosed that Huggies were not helpful.
We had a faulty pack, I sent them a sample and they replaced the whole packet with 2, all within the week. I was pretty stocked with that.
|
|
fattartsrock
Senior Member
Joined: 01 January 1900
Points: 6441
|
Post Options
Thanks(0)
Quote Reply
Posted: 10 March 2008 at 3:15pm |
 fattartsrock wrote:
I had 2 faulty packs ages ago, so I emailed them then sent the faulty naps to them, and they sent me out 4 packs fo rmy trouble. I was very, very impressed. |
I only sent back 2 faulty naps to them, had about 4 or 5 in each packet, I used sellotape on them, so as not to waste... (it was a prob with the tabs) and got 4 packs of nappies for it. 
|
|
The Honest Un PC Parent of 2, usually stuck in the naughty corner! :P
|
|
Treasures